Customer Service Sales

Michele L. Koenig

***** *** ***** *****

North Olmsted, OH 44070

440-***-**** or ***************@*****.***

Profile

A disciplined, creative, self motivated, and outgoing professional seeking long

term employment with the Cleveland Metroparks Zoo. Strong organizational and

problem solving skills and readily adaptable to change, works independently,

and exceeds expectations. Able to manage multiple priorities and meets

deadlines without compromising quality. Exceptional customer relation skills with

wide range of age groups.

Education

St. Leo University – Center for Online Learning – Ft. Lauderdale, FL.

Actively Pursuing Bachelors in Business Administration: Marketing

Anticipated graduation date: 2014 GPA 3.55

Relevant Studies:

Project Management for Executive Assistants

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Professional Office Procedures

Macro and Micro Economics

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Timekeeping

Records Calendar Management Travel Coordination

Management AP/AR/Cash Handling Marketing/Merchandising

Database Multi line Switchboard POS System

Administration

Shrink Control

Comput MS Word MS Outlook Lotus 1 2 3

er Skills: MS Excel MS Access Skype

MS PowerPoint MS Project Internet

Basecamp Quicken Email

Quickbooks PeopleSoft Twitter

TaxCut Facebook Google+

eBay LinkedIn Social Media Marketing

Work Experience

Dressbarn for Women OH 2007 2009

Assistant Manager

Efficiently managed all areas of retail business. Including, but not limited to: marketing,

customer service, sales, and merchandising, training sales staff, cash handling, shrink

reduction and loss control, and much more.

Highlights:

• Effectively communicated sales, promotions, and special events to clients and

customers by use of cold calls, preparing and handing out flyers and coupons, and

holding special events such as fashion shows where I selected ensembles and recruited

models to participate.

• Followed schematics and utilized my own artistic ability to execute total floor moves and

window displays to ensure efficient and exciting merchandising results.

• Interviewed and hired part time sales associates. Successfully trained these individuals

to be successful in all aspects of a retail clothing store. Including proper register training,

customer service, sales, and merchandising techniques.

• Efficiently assumed all back end responsibility as well; such as transfers, shipping,

receiving, inventory control, payroll processing, time adjustments, and light store

maintenance.

• Instituted daily, monthly, and seasonal contests to improve quality customer service and

sales skills, along with improvement of staff’s self achievement and recognition.

Nowak Construction Corp. OH 2001

2003

Office Manager/Marketing Assistant

Handled multifaceted clerical tasks (e.g., data entry, filing, records management, payroll,

Proposals, and billing) as the assistant to the Owner/President and Vice President of

Nowak Construction. Coordinated travel arrangements, maintained databases, and ensured

the delivery of premium service to our general contractors, and subcontractors. Quickly

became a trusted assistant known for “can do” attitude, flexibility, and high quality work.

Worked side by side with outsourced Marketing company, Gooey Promotions.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for subcontractors. Established strong relationships to gain support

and effectively achieve results.

Helped prepare and deliver construction job bids in a timely and proficient manner.

Prepared AIA documents. Worked closely with a staff of 5 Union General Contractors to

ensure job sites ran professionally and effortlessly. Gained a working knowledge of

construction terminology.

Copied architectural plans and drawings for subcontractors and arranged delivery and

pickups.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and

prepared official correspondence. Co developed comprehensive, 60 page training

manual that enabled faster ramp up for newly hired support staff.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

Paul Harris OH

1993 2001

Assistant Manager

Began my employment at Paul Harris as a part time seasonal employee while attending

college

Part time. Quickly became a full time sales associate based on my attendance record,

knowledge

of the daily store functions and its merchandise, and my energetic and motivated

character.

Became an asset to Paul Harris and worked my way up to Assistant Manager and

assumed many

additional responsibilities.

Highlights:

Assisted in developing and implementing shrink reduction and loss prevention control

programs.

Selected to work with team of district assistant managers and store managers to close

stores in the area ranging from Cleveland area to Mansfield area stores. This work

included, but not limited to, complete tear down and packaging of fixtures, signs,

displays, hangers, clothing and accessories and much more.

Worked over time and extra hours to do inventory counts twice a year to ensure shrink

control and effective merchandising.

Trained new employees and assisted implementing new point of sale systems for all

area stores. Proficient cash handling, opening and closing cash drawers, and balancing

the deposit twice a shift.

Energized and motivated sales staff and customers with exciting new merchandising

and marketing techniques. Assisted customers in wardrobe and accessory choices by

keeping up to date with the latest trends and learning methods of dressing specific body

types.

Attentively listened to customer complaints and concerns and worked with the customer

to resolve these conflicts.

Volunteer Experience

St. Mark School – OH 2009

Present

Volunteer/Market Day Chairperson

Virtus Trained Parent Club Member and committed to providing a safe, healthy, and fun

environment for the children to learn and thrive in. I trust in our devoted educators, parents,

and clergy as they are dedicated to ensuring a strong education for our children’s future.

Highlights:

Assist with annual Halloween Party for the entire student body of K 8th grade children. Oversee

several game and activity stations and walk small groups of 4 6 children through these stations

throughout the day. Ensured the children are safe, attended to, and accounted for at all times.

Assist with the clean up.

Recruit volunteers, organize, and physically work one Saturday every month at school’s Market

Day fundraiser sale. Create marketing plan, brainstorm ways to obtain monthly and yearly goals,

organize motivational contests for the schools, parents, and students to reach these goals.

Assists Girl Scout Troop Leader with meetings, organize and organizes and heads up Cookie

Drive.

Participate in annual Fall Festival and Hayride. Donate either time or supplies and participates in

chili cook off to raise funds for St. Mark Parent Club.

Occasionally assist teachers with class parties, special events, and classroom supplies.

Participates in judging the 1st 4th grade class Annual Science Fair projects.

Salary Requirements Negotiable

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