Customer Service Manager

Marie Jessica Davila

***** ***** ******* **.

San Antonio, TX 78230

210-***-****

**************@*****.***

PROFESSIONAL OBJECTIVE : To be a team player in a challenging and

rewarding position which will utilize my acquired customer service, management,

receptionist and concierge experience, abilities and knowledge.

QUALIFICATIONS :

Over 8 years of management skills, and exceptional customer service. Proficient

in excel and word. Proactive, meticulous and professional, backed up by my

strong work ethic. Enthusiastic about learning and growing as an individual.

EXPERIENCE : Administrative and Operations Assistant, Concierge Job

duties : Data entry in word and excel. Set up and toured new prospective

families, Assisted with staff and redirected residents in stressful situations such

as death and family issues. Assisted Activity Director collaborate with activities

and outside organizations to volunteer time and events in the community,

scheduled outings, and all medical appointments for residents, assisted with

resident functions and family events, rotated weekends with manager on duty

with management team when needed, Set up and breakdown of activities on site.

Emeritus at Woodbridge Estates Assisted Living July 2008 - November

2012

Staff Leader – Customer Service Representative, job duties open and close

the store for store manager, supervised 15 staff members, ordered food, and

trained new employees. Customer service for walk in customers, telephone

orders and also resolved any issues or concerns customers had.

Barnacle Bills Seafood Restaurant August 2001 - September 2006

EDUCATION : Sonrise Christian School, graduated 1999

OTHER : February 2012 – present

Youth Leader at Kingdom Light Ministries

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