Training Manager

N. Lee Wishard

*** ******** ***

Centreville, Maryland 21617

Phone: 410-***-**** Cell 443-***-****

E-Mail *********@**********.***

Military Service 1968- 1971 Viet Nam Veteran

Generator Mechanic 52B30

Employed from 2005 until 2013 as Service Manager Sheehy Ford, one the

largest Ford Dealers, in the Washington, DC. Metropolitan area, with 52

service bays employing 35 full time technicians. Employed

June 13th 2005 through February 2013.

Current areas of responsibility:

Maintain group leading scores for CSI & Brakes, Tires and Batteries

measurement & penetrations. Developed daily score card for advisors, for

Number of RO's written, inspection sheets (Report Cards) completed, missing

Brake, Tires and Batteries op codes, Effective Labor Rate, Service Pricing

Guide utilization, and discount tracking ensuring maximum profitability.

Developed, employed and monitor testing for Technician & Helper applicants,

ensuring only qualified personnel are hired.

Responsible for resolving, all Service and Body Shop customer concerns in a

fair and timely manner. Daily tracking of, technician attendance,

productivity, and training needs & requirements. To ensure that the repeat

repair process is followed, working closely with Ford Technical Hot Line to

ensure all manufacture repair recommendations are followed and documented.

Provide personal assistance in cases requiring the help of Field service

Engineer.

Promote harmony and team work within the Service department and all other

departments. Operate Service Department in a manner consistent with the

highest Ford standards.

Summary History

Jim Coleman Cadillac, Service Manager responsible to ensure repairs were

performed correctly and efficiently by qualified technicians and that the

service department maintains a consistently high level of customer

satisfaction. Work directly with Zone AVM and FSE to ensure all customer

concerns were handled in a timely manner. Review daily, all Rental & Loaner

logs, expenses & internal charges. Oversee 4 Service Advisors ensuring all

company standards were met. Promote harmony and team work within the

Service department and all other departments. Operate Service Department in

a manner consistent with the highest GM standards.

Bert Spriggs Lincoln Mercury, Service Manager responsible to ensure repairs

were performed correctly and efficiently by qualified technicians and that

the service department maintains a consistently high level of customer

satisfaction. Work directly with Zone Manager and FSE to ensure all

customer concerns were handled in a timely manner. Oversee Service Advisors

ensuring all company standards were met. Promote harmony and team work

within the Service department and all other departments. Operate Service

Department in a manner consistent with LPE standards.

Koons Ford and Crystal Ford, Isuzu, Daewoo Shop Foreman responsible to

ensure repairs were performed correctly and efficiently by qualified

technicians and that the service department maintains a consistently high

level of customer satisfaction. Promote harmony and team work within the

Service department and all other departments.

Snap-on Tool Dealer, Field Manager& Sun Tech Specialist with 30 year

experience in automotive diagnostics, planning, developing and implementing

repair & marketing strategies. Major strengths in organizing and managing a

field sales force, developed and implemented sales / technical training

programs as well as writing several training manuals.

Professional Experience

Jim Coleman Cadillac Bethesda, Maryland

Sept. 2004 - May 2005

. Shared Management responsibilities as Service Director, Service

Manager & Customer Relations Manager.

. Oversee GM Mark of Excellence training courses for new products &

equipment- increasing production & profitability

. Rental Car Expenses & Loaner car Fleet.

. Set the standard for technicians by maintaining my own ASE

certifications including L1.

Bert Spriggs Lincoln Mercury Annapolis, Maryland

Oct. 2001- Aug. 2004

. Gained Master Service Manager Certification.

. Shared Management responsibilities as Service Manager, Shop Foreman &

Customer Relations Manager.

. Implemented training courses for new products & equipment- increasing

production & profitability.

. Retained LPE certification by maintaining high standards throughout

Service Department.

. Implemented programs whereby all technicians secured & maintained ASE

certification.

. Set the standard for technicians by maintaining my own ASE

certifications including L1.

Koons College Park Ford College Park, Maryland

Mar. - Oct. 2001

. Implemented use of Lateral Support Team

. Implemented training courses for new products & equipment- increasing

production & profitability.

. Shared Management responsibilities with Service Director and managed

the Service department in his absence.

. Developed partnership with Customer Relations Manager resolving most

customer concerns on a same day basis.

. Responsible for scheduling of Technicians, training, vacations &

Saturdays.

. Responsible for maintaining & updating of all PC based equipment.

. Worked diligently to gain Blue Oval Certification.

Crystal Ford, Isuzu, Daewoo, Silver Spring, Maryland

2000-2001

. Managed 23 Service technicians, responsible for productivity & Fix It

Right scores.

. Developed PC database for tracking productivity, efficiency, and

payroll of Lateral Support Team.

. Implemented training courses for new products & equipment- increasing

production & profitability.

. Provided exceptional customer service achieving a major increase in

CSI. (FRFT)

. Developed partnership with Customer Relations Manager resolving most

customer concerns on a same day basis.

. Responsible for maintaining & updating of all PC based equipment.

Snap-on Tools Corporation Baltimore, Maryland

1998-2000

Dealer

Managed $400,000.00 yearly sales of Snap-on hand tools and equipment.

. Provided exceptional customer service achieving a major increase in

sales.

. Implemented training courses for new products achieving a major

increase in sales.

. Developed PC database and call reporting system to improve efficiency

and communications with RCSC office.

. 1999 Gold Medal Franchise Award winner.

Snap-on Diagnostics Baltimore, Maryland 1996-

1998

Tech Specialist

Managed 11 Snap-on Dealers with P&L responsibility for generating 1 million

dollars in sales distribution of diagnostic equipment.

. Organized and conducted sales workshops, improving product knowledge,

cross training and keeping sales force focused a common game plan.

. Implemented use of laptop PC's to enter and process orders in the

field.

. Developed and implemented new sales strategy to increase market share

and the percentage of orders closed during the sales call.

Snap-on Tools Corporation Baltimore, Maryland

1992-1996

Franchised Dealer

Managed $338,000.00 yearly sales of Snap-on hand tools and equipment

. Provided exceptional customer service achieving a major increase in

sales.

Snap-on Tools Corporation, Baltimore, Maryland

1987-1992

Field Manager, Washington DC.

Managed 8 Snap-on Tool Dealers, generating $2.2 million dollars in sales of

Snap-on hand tools & equipment.

. Expanded sales team in Washington DC. From 5 to 7 Dealers, including

one replacement in my first six months as a Field Manager. Increased

Dealer weekly sales average from $3800.00 to over $5300.00 in my first

year.

. Coached sales force in effective selling techniques, markedly

increasing sales performance and leading to award of Field Manager of

the Year.

. Expanded sales direction by building partnership with my Dealers,

improving market share.

. Organized and conducted sales meetings to motivate and train sales

force leading to increased market share for five consecutive years.

. Recruited over 10 new Dealers, 3 of which became Field Managers.

Snap-on Tools Corporation Baltimore, Maryland

1984-1987

Authorized Dealer

. 1984 Rookie of the Year

. 1986 Division Ring Winner

Professional Development Courses

Dale Carnegie Selling Professionally

Certified Nissan Master Technician

FCC Licensed General Class Oper.

Leadership and People IKON Technology A+

Supporting

Professional selling Skills & configuring

Microcomputers

Master Certified Service Manager Sun Electric 24

hr. Engine Analysis

ASE Certified Master Technician

ASE L 1 Certified in Advanced Drivability

Over 200 Ford courses completed

References

Les Ashburn Jr. Service Director, Sheehy Ford 301-***-****

Greg Raynor General Manager, Jim Coleman Calillac 301-807-

8284

Pat Goss Owner, Goss's Garage 301-***-****

Sherry Hall Owner, Hall's Warranty Svc. 757-***-****

Ford Technical Training

Course Course Title Course Results Delivery Method History Recognit

Date Code Updated ion for

Prior

Learning

31-Oct-2 DPS6 OPERATION AND SERVICE 37S23W0 Pass Web Based Training 31-Oct-2

010 (eLearning) 010

31-Oct-2 ENGINE OPERATION DIAGNOSIS & REPAIR 2 32S07W0 Pass Web Based Training 31-Oct-2

010 (eLearning) 010

31-Oct-2 SYNC-MYFORD OPERATION AND TESTING 34S26W2 Pass Web Based Training 31-Oct-2

010 (eLearning) 010

18-Aug-2 FORD EDGE 2011 IN-DEALERSHIP TRAINING 3493C Pass Classroom 07-Sep-2

010 010

10-Jul-2 ENGINE OPERATION DIAGNOSIS & REPAIR 1 32S06W0 Pass Web Based Training 10-Jul-2

010 (eLearning) 010

10-Jul-2 GASOLINE TURBO DIRECT INJECTION (ECOBOOST) 31S29W0 Pass Web Based Training 10-Jul-2

010 (eLearning) 010

10-Jul-2 TIRE PRESSURE MONITOR SYSTEMS (TPMS) 33S16W0 Pass Web Based Training 10-Jul-2

010 (eLearning) 010

07-Jul-2 EP DIAGNOSTIC PROCESSES AND ROUTINES 2 31S27W0 Pass Web Based Training 07-Jul-2

010 (eLearning) 010

07-Jun-2 SERVICE: FORD FIESTA 2011 PRODUCT KNOWLEDGE WBT 3496W Pass Web Based Training 18-Jun-2

010 (eLearning) 010

29-May-2 SYNC: TRAFFIC, DIRECTIONS AND INFORMATION 3460W Pass Web Based Training 29-May-2

010 (eLearning) 010

28-May-2 SYNC: UNDERSTANDING 911 ASSIST AND VHR - SALES 3446W Pass Web Based Training 29-May-2

010 (eLearning) 010

26-May-2 SYNC: CONNECTING WITH SERVICE CUSTOMERS-SM & SA 3425W Pass Web Based Training 26-May-2

010 (eLearning) 010

26-May-2 SYNC: THE BASICS 3421W Pass Web Based Training 26-May-2

010 (eLearning) 010

26-May-2 SYNC: UNDERSTANDING 911 ASSIST AND VHR - SERVICE 3447W Pass Web Based Training 26-May-2

010 (eLearning) 010

26-May-2 SERVICE: FORD F-250/F-350/F-450 PRODUCT KNOWLEDGE 3484W Pass Web Based Training 26-May-2

010 (eLearning) 010

21-May-2 SERVICE MANAGER: MARKETING & MERCHANDISING 3462W Pass Web Based Training 21-May-2

010 (eLearning) 010

20-May-2 LEADING YOUR TEAM FOR SUCCESS 3450W Pass Web Based Training 20-May-2

010 (eLearning) 010

20-May-2 MANAGING PHONE SKILLS TO RING UP PROFITS 3331W Pass Web Based Training 20-May-2

010 (eLearning) 010

20-May-2 SERVICE MANAGER: FOCUS ON THE SERVICE PROCESS 3466W Pass Web Based Training 20-May-2

010 (eLearning) 010

20-May-2 SERVICE MANAGER: SHOP MANAGEMENT 3469W Pass Web Based Training 20-May-2

010 (eLearning) 010

20-May-2 WARRANTY: MANAGING SERVICE DEPARTMENT PERFORMANCE 3375W Pass Web Based Training 20-May-2

010 (eLearning) 010

19-May-2 BUILDING TRUST AND VALUE THROUGH RESPECT 3439W Pass Web Based Training 19-May-2

010 (eLearning) 010

19-May-2 LEADING YOUR TEAM FOR SUCCESS 3450W Fail Web Based Training 19-May-2

010 (eLearning) 010

19-May-2 SERVICE MANAGER: INTRODUCTION 3465W Pass Web Based Training 19-May-2

010 (eLearning) 010

12-May-2 EP DIAGNOSTIC PROCESSES AND RUTINES 1 31S25W0 Pass Web Based Training 12-May-2

010 (eLearning) 010

01-May-2 EP SYSTEM RELATIONSHIPS AND OBD II MONITORS 31S24W0 Pass Web Based Training 01-May-2

010 (eLearning) 010

01-May-2 EXHAUST AND EMISSIONS THEORY AND OPERATION 31S23W0 Pass Web Based Training 01-May-2

010 (eLearning) 010

16-Feb-2 STEERING SYSTEM THEORY AND OPERATION 33S12W1 Pass Web Based Training 05-Mar-2

010 (eLearning) 010

01-Dec-2 IGNITION THEORY AND OPERATION 31S22W0 Pass Web Based Training 01-Dec-2

009 (eLearning) 009

30-Nov-2 INSTRUMENT CLUSTER AND LIGHTING SYSTEMS 34S31W0 Pass Web Based Training 30-Nov-2

009 (eLearning) 009

30-Nov-2 SUPPLEMENTAL RESTRAINTS SYSTEMS 34S30W0 Pass Web Based Training 30-Nov-2

009 (eLearning) 009

28-Nov-2 POWER OPENING SYSTEMS 34S32W0 Pass Web Based Training 28-Nov-2

009 (eLearning) 009

25-Nov-2 ANTI-THEFT SYSTEMS 34S21W1 Pass Web Based Training 25-Nov-2

009 (eLearning) 009

25-Nov-2 INFORMATION AND ENTERTAINMENT SYSTEMS 34S33W0 Pass Web Based Training 25-Nov-2

009 (eLearning) 009

24-Nov-2 COLLISION AVOIDANCE AND DRIVER SUPPORT 34S34W0 Pass Web Based Training 24-Nov-2

009 (eLearning) 009

24-Nov-2 IDS - DTC'S, PID'S AND DMM 30G11W1 Pass Web Based Training 24-Nov-2

009 (eLearning) 009

14-Nov-2 IDS - O'SCOPE, SGM, & PMI 34S28W0 Pass Web Based Training 14-Nov-2

009 (eLearning) 009

14-Nov-2 NETWORK COMMUNICATION 34S27W0 Pass Web Based Training 14-Nov-2

009 (eLearning) 009

24-Oct-2 FUEL AND AIR THEORY AND OPERATION 31S21W0 Pass Web Based Training 26-Oct-2

009 (eLearning) 009

22-Aug-2 INTRODUCTION TO ENGINE PERFORMANCE 31S20W0 Pass Web Based Training 24-Aug-2

009 (eLearning) 009

26-Jun-2 EP SYS RELAT & OBD II EQV 31S24EQ Pass Web Based Training 26-Jun-2

009 (eLearning) 009

26-Jun-2 INTRO TO ENG PERFORM EQV 31S20EQ Pass Web Based Training 26-Jun-2

009 (eLearning) 009

22-Apr-2 CUSTOMER LOYALTY PROGRAM 3443W Pass Web Based Training 22-Apr-2

009 (eLearning) 009

16-Apr-2 DIESEL: POWER STROKE CARE AND MAINTENANCE 3455W Pass Web Based Training 16-Apr-2

009 (eLearning) 009

15-Apr-2 FORD ADVANTAGE PLAN SALES EVENT QUIZ - SERVICE 3471QUIZ Pass Web Test 15-Apr-2

009 009

12-Apr-2 HYBRID VEHICLE COMPONENTS AND OPERATION 30N26W1 Pass Web Based Training 22-May-2

009 (eLearning) 009

12-Apr-2 PIT-USING THE TECHNICAL HOTLINE 30G04W1 Pass Web Based Training 22-May-2

009 (eLearning) 009

30-Mar-2 FIRTFT - ENGINE MISFIRE 31G02W0 Pass Web Based Training 06-Apr-2

009 (eLearning) 009

21-Mar-2 SYNC OPERATION AND TESTING 34S26W1 Pass Web Based Training 21-Mar-2

009 (eLearning) 009

09-Feb-2 FUTURE CLAIMS PAYMENT SYSTEM ONE WARRANTY 1508 Pass FORDSTAR 10-Feb-2

009 SOLUTION 009

16-Jan-2 GROWING YOUR RETAIL SERVICE BUSINESS IN 2009 1500 Pass FORDSTAR 17-Jan-2

009 009

02-Dec-2 AUTOMOTIVE MEASURING TOOLS 32S02W0 Pass Web Based Training 05-Dec-2

008 (eLearning) 008

22-Nov-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 24-Nov-2

008 C (eLearning) 008

22-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 24-Nov-2

008 C (eLearning) 008

14-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 15-Nov-2

008 C (eLearning) 008

14-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 15-Nov-2

008 C (eLearning) 008

26-Sep-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 27-Sep-2

008 C (eLearning) 008

26-Sep-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 26-Sep-2

008 C (eLearning) 008

12-Sep-2 CUSTOMER LOYALTY PROGRAM UPDATE 1493 Pass FORDSTAR 13-Sep-2

008 008

23-Aug-2 PEOPLE MANAGEMENT: DEVELOPING YOUR TEAM 3363W Pass Web Based Training 23-Aug-2

008 (eLearning) 008

22-Aug-2 PEOPLE MANAGEMENT: LEADING YOUR TEAM 3361W Fail Web Based Training 22-Aug-2

008 (eLearning) 008

20-Aug-2 PEOPLE MANAGEMENT: BUILDING YOUR TEAM 3362W Pass Web Based Training 20-Aug-2

008 (eLearning) 008

19-Aug-2 INSIGHT: INTRODUCTION TO MULTICULTURAL CUSTOMERS 3248W Pass Web Based Training 19-Aug-2

008 (eLearning) 008

29-Jul-2 WARRANTY COUNSELING PROCESS- STEP 1 1208 Pass FORDSTAR 30-Jul-2

008 008

28-Jul-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 29-Jul-2

008 C (eLearning) 008

17-Jul-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 18-Jul-2

008 C (eLearning) 008

17-Jul-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 18-Jul-2

008 C (eLearning) 008

27-Jun-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 30-Jun-2

008 C (eLearning) 008

16-Jun-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 17-Jun-2

008 C (eLearning) 008

16-Jun-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 17-Jun-2

008 C (eLearning) 008

03-Jun-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 04-Jun-2

008 C (eLearning) 008

08-May-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 09-May-2

008 C (eLearning) 008

08-May-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 09-May-2

008 C (eLearning) 008

06-May-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 07-May-2

008 C (eLearning) 008

21-Apr-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 22-Apr-2

008 C (eLearning) 008

21-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 22-Apr-2

008 C (eLearning) 008

17-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 18-Apr-2

008 C (eLearning) 008

17-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 18-Apr-2

008 C (eLearning) 008

12-Apr-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 14-Apr-2

008 C (eLearning) 008

10-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 10-Apr-2

008 C (eLearning) 008

12-Mar-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 13-Mar-2

008 C (eLearning) 008

12-Mar-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 13-Mar-2

008 C (eLearning) 008

25-Feb-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 26-Feb-2

008 C (eLearning) 008

09-Feb-2 INTRO TO NOISE, VIB., & HARSH NVH 30S05W0 Pass Web Based Training 11-Feb-2

008 (eLearning) 008

04-Feb-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 05-Feb-2

008 C (eLearning) 008

04-Jan-2 AUTO MEASURE TOOL EQUIV 32S02EQ Pass Web Based Training 04-Jan-2

008 (eLearning) 008

19-Dec-2 INTRO TO IDS/VMM EQUIVAL 30G11EQ Pass Web Based Training 19-Dec-2

007 (eLearning) 007

19-Dec-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 19-Dec-2

007 C (eLearning) 007

19-Dec-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 19-Dec-2

007 C (eLearning) 007

02-Dec-2 PIT - USING ONLINE SERVICE PUBLICATIONS 30G14W0 Pass Web Based Training 03-Dec-2

007 (eLearning) 007

02-Dec-2 SYNC: OPERATION & TESTING 34S26W0 Pass Web Based Training 03-Dec-2

007 (eLearning) 007

29-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 30-Nov-2

007 C (eLearning) 007

10-Oct-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 11-Oct-2

007 C (eLearning) 007

10-Oct-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 11-Oct-2

007 C (eLearning) 007

08-Oct-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 09-Oct-2

007 C (eLearning) 007

08-Oct-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 09-Oct-2

007 C (eLearning) 007

02-Oct-2 BATT START CHARGE EQUIVAL 34S12EQ Pass Web Based Training 02-Oct-2

007 (eLearning) 007

18-Sep-2 SYNC SPECIALIST TRAINING 3426C Pass Classroom 25-Jan-2

007 008

10-Sep-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 11-Sep-2

007 C (eLearning) 007

10-Sep-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 11-Sep-2

007 C (eLearning) 007

17-Aug-2 CUSTOMER HANDLING: CONCERN RESOLUTION 3400W Pass Web Based Training 18-Aug-2

007 (eLearning) 007

17-Aug-2 DIESEL: 6.4L POWER STROKE OPERATING FEATURES 3409W Pass Web Based Training 18-Aug-2

007 (eLearning) 007

17-Aug-2 DIESEL: POWER STROKE FUNDAMENTALS 3410W Pass Web Based Training 18-Aug-2

007 (eLearning) 007

06-Aug-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 07-Aug-2

007 C (eLearning) 007

06-Aug-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 07-Aug-2

007 C (eLearning) 007

31-Jul-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 01-Aug-2

007 C (eLearning) 007

31-Jul-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 01-Aug-2

007 C (eLearning) 007

18-Jun-2 ENGINE PERFORMANCE THEORY AND OPERATION 31S07T0 Pass Classroom 19-Jun-2

007 007

31-May-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 01-Jun-2

007 C (eLearning) 007

29-May-2 WARRANTY COUNSELING PROCESS- STEP 1 1208 Pass FORDSTAR 30-May-2

007 007

30-Apr-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 01-May-2

007 C (eLearning) 007

30-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 01-May-2

007 C (eLearning) 007

30-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 01-May-2

007 C (eLearning) 007

09-Apr-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 10-Apr-2

007 C (eLearning) 007

09-Apr-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 10-Apr-2

007 C (eLearning) 007

13-Jan-2 2008 ESCAPE/MARINER NEW MODEL TRAINING 30N18W0 Pass Web Based Training 16-Jan-2

007 (eLearning) 007

04-Dec-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 04-Dec-2

006 C (eLearning) 006

22-Nov-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 23-Nov-2

006 C (eLearning) 006

18-Nov-2 2007 FUSION, MILAN, MKZ NEW MODEL TRAINING 30N16W0 Pass Web Based Training 20-Nov-2

006 (eLearning) 006

16-Nov-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 17-Nov-2

006 C (eLearning) 006

09-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 10-Nov-2

006 C (eLearning) 006

07-Nov-2 F-SD/EXCURSION HUBFIRTFT 33G16W0 Pass Web Based Training 08-Nov-2

006 (eLearning) 006

05-Nov-2 FIRTFT - AXLE NOISE DIAGNOSIS AND REPAIR 36G01W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

05-Nov-2 FIRTFT - PROGRAMMABLE MODULE INSTALLATION 34G05W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

05-Nov-2 FIRTFT: F-SERIES TIRE/WHEEL VIBRATION ANALYSIS 33G01W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

05-Nov-2 INTRODUCTION TO MTS4000 VIBRATION ANALYZER 30G13W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

05-Nov-2 NEW MODEL TRAINING 2007 MUSTANG SHELBY GT 500 30N15W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

04-Nov-2 FIRTFT TRAILER BRAKE CONT 30G12W0 Pass Web Based Training 06-Nov-2

006 (eLearning) 006

01-Nov-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 02-Nov-2

006 C (eLearning) 006

01-Nov-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 02-Nov-2

006 C (eLearning) 006

22-Oct-2 INSIGHT: FOCUS ON YOUTH CUSTOMERS 3297W Pass Web Based Training 23-Oct-2

006 (eLearning) 006

22-Oct-2 LEAN ENGINE DIAGNOSIS - FIRTFT 30G15W0 Pass Web Based Training 23-Oct-2

006 (eLearning) 006

22-Oct-2 SERVICE MANAGER FUNDAMENTALS 3366W Pass Web Based Training 23-Oct-2

006 (eLearning) 006

22-Oct-2 WARRANTY ESSENTIALS FOR SERVICE MANAGERS 3383W Pass Web Based Training 23-Oct-2

006 (eLearning) 006

04-Oct-2 STRAIGHT TALK- LINCOLN MERCURY 1366 Pass FORDSTAR 05-Oct-2

006 006

29-Sep-2 500 MONTEGO/FREESTYLE NMT 30N27W0 Pass Web Based Training 03-Oct-2

006 (eLearning) 006

26-Sep-2 FCSD 2007 4Q RETAIL DEALER TELECAST 1276 Pass FORDSTAR 27-Sep-2

006 006

30-Aug-2 POWERTRAIN WARRANTY BROADCAST 1401 Pass FORDSTAR 31-Aug-2

006 006

17-Aug-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 18-Aug-2

006 C (eLearning) 006

17-Aug-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 18-Aug-2

006 C (eLearning) 006

09-Aug-2 ADVANCED BRAKE SYSTEM DIAGNOSIS AND SERVICE 38S08T0 Pass Classroom 11-Aug-2

006 006

16-May-2 PRIOR EQUIV. FOR 3325FS EQUI3325F Pass Classroom 16-May-2

006 S 006

19-Apr-2 BRAKE SYSTEM DIAGNOSIS AND REPAIR 38S07T0 Pass Classroom 20-Apr-2

006 006

11-Apr-2 TRANSFER CASE AND 4 WHEEL DRIVE SYSTEM REPAIR 36S08T0 Pass Classroom 13-Apr-2

006 006

06-Apr-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 07-Apr-2

006 C (eLearning) 006

09-Mar-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 10-Mar-2

006 C (eLearning) 006

09-Mar-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 10-Mar-2

006 C (eLearning) 006

01-Mar-2 ADVANCED CLIMATE CONTROL DIAGNOSIS AND SERVICE 35S05T0 Pass Classroom 03-Mar-2

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17-Feb-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 20-Feb-2

006 C (eLearning) 006

17-Feb-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 20-Feb-2

006 C (eLearning) 006

16-Feb-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 17-Feb-2

006 C (eLearning) 006

16-Feb-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 17-Feb-2

006 C (eLearning) 006

15-Feb-2 WARRANTY TALK LIVE- 1:00PM 1179 Pass FORDSTAR 16-Feb-2

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24-Jan-2 THE WAY FORWARD PLAN 1349 Pass FORDSTAR 25-Jan-2

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18-Jan-2 NVH PRINCIPLES AND DIAGNOSIS 30S03T0 Pass Classroom 20-Jan-2

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04-Jan-2 TECH TIME PLUS 30G30F0 Pass FORDSTAR 05-Jan-2

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06-Dec-2 TECHNICAL FUNDAMENTALS - ENGINE PERFORMANCE TF1010008 Pass Web Based Training 07-Dec-2

005 C (eLearning) 005

29-Nov-2 TECHNICAL FUNDAMENTALS - BRAKE SYSTEMS TF1010015 Pass Web Based Training 30-Nov-2

005 C (eLearning) 005

19-Nov-2 INTRODUCTION TO IDS/VMM 30G11W0 Pass Web Based Training 21-Nov-2

005 (eLearning) 005

16-Nov-2 WARRANTY TALK LIVE - NEW TIRE WARRANTY JOB AID 1335 Pass FORDSTAR 22-Nov-2

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07-Nov-2 FIRTFT - AUDIO SYSTEMS 34G04W0 Pass Web Based Training 08-Nov-2

005 (eLearning) 005

05-Nov-2 FIRTFT - WIND NOISE AND WATER LEAKS 30G10W0 Pass Web Based Training 07-Nov-2

005 (eLearning) 005

11-Oct-2 BASE STEERING AND SUSPENSION FMT 33S02M0 Pass Computer Based 12-Oct-2

005 Training 005

11-Oct-2 DIAGNOSIS AND TESTING OF OBD II VEHICLES 31S09M0 Pass Computer Based 12-Oct-2

005 Training 005

11-Oct-2 ELECTRICAL DIAGNOSTIC TOOLS AND TESTING 34S13M0 Pass Computer Based 12-Oct-2

005 Training 005

11-Oct-2 UNDERSTANDING ELECTRONIC SYSTEMS 34S16M0 Pass Computer Based 12-Oct-2

005 Training 005

10-Oct-2 ELECTRONIC SYSTEM DIAGNOSIS 34S19T0 Pass Classroom 13-Oct-2

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24-Sep-2 FORD 500, FREESTYLE & MERCURY MONTEGO NMT 2005 30N27F0 Pass FORDSTAR 02-Dec-2

005 005

24-Sep-2 HYBRID ESCAPE/MARINER NEW MODEL TRAINING OVERVIEW 30N26F0 Pass FORDSTAR 02-Dec-2

005 005

03-Sep-2 FORD GT 2005 NEW MODEL TECHNICIAN TRAINING 30N07W0 Pass Web Based Training 04-Sep-2

005 (eLearning) 005

03-Sep-2 MERCURY MARINER NEW MODEL TRAINING 2005 30N09W0 Pass Web Based Training 04-Sep-2

005 (eLearning) 005

03-Sep-2 TOWNCAR, CROWN VIC, GRAND MARQUIS NMT 2005 30N08W0 Pass Web Based Training 04-Sep-2

005 (eLearning) 005

21-Aug-2 LINCOLN MARK LT TRUCK NEW MODEL TRANINING 30N10W0 Pass Web Based Training 22-Aug-2

005 (eLearning) 005

20-Aug-2 2006 FUSION, MILAN, AND ZEPHYR NEW MODEL TRAINING 30N11W0 Pass Web Based Training 22-Aug-2

005 (eLearning) 005

20-Aug-2 CROWN VICTORIA POLICE FIRE SUPPRESSION NMT 30N13W0 Pass Web Based Training 21-Aug-2

005 (eLearning) 005

20-Aug-2 EXPLORER/MOUNTAINEER NEW MODEL TRAINING 30N12W0 Pass Web Based Training 21-Aug-2

005 (eLearning) 005

20-Aug-2 PIT-PDS TECHNICIAN TRAINING 34G03W0 Pass Web Based Training 21-Aug-2

005 (eLearning) 005

20-Aug-2 TIRE PRESSURE MONITOR SYSTEM NEW MODEL TRAINING 30N14W0 Pass Web Based Training 21-Aug-2

005 (eLearning) 005

15-Aug-2 WARRANTY FOR RECEIVING & INSPECT NEW VEHICLE TEST 9925TEST Fail Web Test 16-Aug-2

005 005

14-Aug-2 PIT-WARRANTY FOR TECHNICANS 30G09W0 Pass Web Based Training 16-Aug-2

005 (eLearning) 005

13-Aug-2 UNDERSTANDING ELECTRONIC SYSTEMS 34S16M0 Pass Computer Based 14-Aug-2

005 Training 005

13-Aug-2 UNDERSTANDING ELECTRONIC SYSTEMS 34S16W0 Pass Web Based Training 14-Aug-2

005 (eLearning) 005

09-Aug-2 ETOOL TIME EPISODE 7-GENUINE ESERVICE 1308 Pass FORDSTAR 10-Aug-2

005 005

08-Aug-2 STEVE LYONS FORDSTAR BROADCAST 1314 Pass FORDSTAR 10-Aug-2

005 005

23-Jul-2 ELECTRICAL DIAGNOSIS TOOLS AND TESTING II 34S14W0 Pass Web Based Training 24-Jul-2

005 (eLearning) 005

23-Jul-2 ELECTRICAL DIAGNOSTIC TOOLS AND TESTING 34S13M0 Pass Computer Based 24-Jul-2

005 Training 005

16-Jul-2 ELECTRICAL DIAGNOSIS TOOLS AND TESTING I 34S13W0 Pass Web Based Training 18-Jul-2

005 (eLearning) 005

02-Jul-2 DIAGNOSIS AND TESTING FOR OBD II VEHICLES 31S12W0 Pass Web Based Training 12-Oct-2

005 (eLearning) 005

22-Jun-2 BASE STEERING AND SUSPENSION FMT 33S02M0 Pass Computer Based 23-Jun-2

005 Training 005

22-Jun-2 BASE STEERING AND SUSPENSION OPERATION 33S03W0 Pass Web Based Training 23-Jun-2

005 (eLearning) 005

30-Jun-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 01-Jul-2

004 C (eLearning) 004

30-Jun-2 TECHNICAL FUNDAMENTALS - STEERING & SUSPENSION TF1010010 Pass Web Based Training 01-Jul-2

004 C (eLearning) 004

25-Jun-2 TECHNICAL FUNDAMENTALS - ENGINE OPERATION TF1010009 Pass Web Based Training 26-Jun-2

004 C (eLearning) 004

25-Jun-2 TECHNICAL FUNDAMENTALS - STEERING & SUSPENSION TF1010010 Pass Web Based Training 26-Jun-2

004 C (eLearning) 004

06-Jun-2 ELECTRONIC CLIMATE CONTROL OPERATION & DIAGNOSIS 35S02W0 Pass Web Based Training

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