Assistant Vice President

Sarah C. Kessler

*****.**********@*****.*** 216-***-**** 556 Brunello Dr. Davenport, FL 33897

CAREER SUMMARY:

Goal-oriented, organized individual with extensive leadership background in professional and personal roles.

Portrays a positive attitude and demonstrates commitment to producing high-quality work. Held a variety of roles

in retail, dining, marketing, and finance. Seeking an opportunity to utilize my diverse skills and traits.

PROFESSIONAL EXPERIENCE:

Walt Disney World® Resort Lake Buena Vista, FL

Guest Relations Professional Intern Magic Kingdom January 2013- June 2013

• Helped Guests with special needs and international Guest make the most of their vacation

• Sold and modified park tickets and recommended unique experiences in the Orlando area

• Apart of Guest Relations team during My Magic+ launch

• Resolved unique guest and ticket problems with appropriate solutions

• Utilized strong verbal and written communications skills, including telephone and email etiquette

Walt Disney World® Resort Lake Buena Vista, FL

Attractions Hostess Disney’s Animal Kingdom Park August 2012- January 2013

• Worked in a team setting to create a safe and efficient experience for each Guest

• Efficiently balanced Guest and operational needs within a fast paced work environment

• Created exceptional Guest Service, appeared approachable and maintained a positive energy

Toledo Mud Hens Toledo, OH

Catering and Events Intern Fifth-Third Field May 2012- August 2012

• Communicated and fulfilled the needs of guests in suite and larger event spaces;

• Worked with corporate/company events, sponsorships, wedding receptions,

birthday parties, baby and wedding showers

• Promoted the community relations of the baseball club and fans

• Prepared all game day material for and managed event and catering staff of 5 – 40 people

• Created and edited menu and food orders using Quest computer program

Worked in an office setting as well as events and game days

Walt Disney World® Resort Lake Buena Vista, FL

Resort Concierge Disney’s Port Orleans Resort January 2011- August 2011

• Created exceptional Guest Service, appeared approachable and maintained a positive energy

• Efficiently balanced Guest and operational needs within a fast paced work environment

• Customized and sold Disney park tickets unique to each guest needs

• Problem solved with guest situations within the resort, Disney parks, Orlando area, and travel

Bowling Green State University Bowling Green, OH

Building Assistant Bowen-Thompson Student Union January 2010 – May

2010

• Collaborated with team to create, coordinate and execute multiple events

• Assisted with creating room set-ups for various events, conventions, and meetings

• Worked with other catering and audio/visual teams to finish the room designs

• Became confident in setting common meetings and events spaces

EDUCATION:

Bowling Green State University Bowling Green, OH

August 2012

• Bachelor of Science in Education

1. Major: Tourism/Event Planning; Minor: Marketing

CO-CURRICULAR EXPERIENCE:

Bowling Green State University Bowling Green, OH

Alpha Chi Omega January 2009 – May 2012

2. Served as the Vice President of Finance for the year of 2010

3. Implemented an online bill paying system for the Chapter

4. Created and Managed a 40,000 dollar budget

Cocoon Shelter – Wood County’s Battered Women Shelter Bowling Green, OH

Student Assistant January 2011 – December 2011

• Assisted in planning 10 year anniversary party and benefit for shelter

• Completed preliminary event details including invitations and event design

• Set venue for event as well as worked the check in area and door donations

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