Project Management

Uday Gupte (US CITIZEN) www.linkedin.com/in/udaygupte

*** ****** **** *****, *******, GA 30024 404-***-**** /

******@*******.***

SENIOR OPERATIONS & MANAGEMENT EXECUTIVE

Raising the standards of organizational leadership and executive management

Through personal integrity and high level of professionalism

Management Highlights:

. Department management, including department creation,

reorganization, and expansion

. Staffing, including planning, creating job descriptions,

recruiting, interviewing, and hiring

. Personnel management, including supervision, evaluation, 360

Degree feedback, firing, allocations, motivation, rewards,

and counseling

. Financial management, including budgeting (CAPEX and OPEX),

P&L, forecasting, purchasing, and asset control

. Project management, for projects involving tens of people and

millions of dollars in funding

. Methodologies & Processes, CMMi, SOX, ITIL, SDLC, Agile

Waterfall, SCRUM, RAD and FDA CFR Section 21 Part 11

. Vendor management, including identification, MSA's, SLA's,

service contracts, RFP creation and evaluation, selection,

negotiation, and relationship management

. International management, including familiarity with various

international business cultures and sensitivity to cross-

cultural issues

. Incident management, for critical and complex multi-party

security and serviceability incidents

. Consulting, including proposal creation and RFP response,

project design and management, meeting facilitation and

leadership, and customer relations

. Training, including design, creation, presentation,

recruiting, management and evaluation

Experience: Concept Software & Services, Inc.

Dates: 01/08 - Present

Title: Director- Program and Projects

Reporting to the President, managing projects & making key

decisions on developing strategic alliances with companies.

Oversee all the projects that are done for clients through SOW,

RFPs won and in-house product development. Concept is a GOLD

implementation and system integration partner with ALFRESCO &

TIBCO products. Responsible for managing project teams including

Managers, Project Managers and consultants of around 65+ staff

including onsite, offshore for development, testing, and

networking. Increased company turnover from $2.8 Million to

$5.2 Million last year.

. Key executive responsible for establishing, developing strong

and collaborative relationships with implementation of

projects in-house and for our clients.

. Projects are done in J2EE, .NET, Silverlight, Oracle 11G, SQL

Server 2005/2008, Teradata, QA Testing, Paradox, Vignette,

Alfresco, TIBCO, BI Cognos, Websphere, SAP, Oracle Apps11i,

Informatica, etc.

. Presented business strategies, budgets, and resource

requirements to Company Management. Highly developed written

and oral communication skills to interact, negotiate, and

consult with all audiences.

. Manage a capital budget (CAPEX) of $1-$2 million and an

operating budget (OPEX) of $1 million.

. Key processes implemented include change management, SLA's,

formulating and managing to KPI metrics, capacity planning,

SDLC (Software Development Life Cycle), security and asset

and data management.

. Responsible for managing a multi-disciplinary team of

ecommerce web, Java, .net, database admin, managers in USA

and India on multiple concurrent projects. Provided vision,

feature roadmap, design and contributed to technical

architecture of a custom web application platform including a

web portal and data warehouse based on Alfresco CMS suite.

The SAAS product is being developed and marketed for the

State & Federal Government.

. Largely responsible for the technical direction and solution

offerings for the company. Responsible for making or

reviewing all architectural decisions relating to development

or integration solutions.

. Analysis included internal team effort estimates,

implementation plans, project risks and detailed SWOT

analysis. Conceptualized, prospected, and lead the largest

software development project in the company's history.

. Facilitated product ideation & fed the innovation pipeline by

collecting, categorizing and presenting product ideas by

recording & tracking selections, resulting in increased

transparency and improved decision making.

. Improved accuracy of product roadmaps by aligning technology

resource capacity with business plans and strategy.

Monitored execution on funded projects ensuring adherence to

project methodologies and stage gate approvals.

. Prepared executive status reports giving key measures of

cost, schedule, scope, risk and returns on all projects.

Prepared capital requirements and authorizations, and

monitored spending resulting in reduced capital overages.

. Authored and rolled out best practice frameworks, processes,

templates on business cases, market requirements and product

launches that improved consistency and quality of product

management functions.

. Worked closely with executive leadership, product management,

and finance to prepare a consolidated, multi-year business

case illustrating Consumer product ROI since initial

introduction.

. Interacted with a broad cross segment of the business at all

levels from executive and other senior leadership to line

staff. Interfaced with product managers, development,

infrastructure support, operations, client services, finance

and other groups.

. Maintain & manage critical client relationships at the

executive level, i.e., CEO, CFO, while adding value to their

organization. Kept all executives well-informed while

instilling confidence that all issues will be resolved and

initiatives will be delivered on-time

. Implemented risk management and SOX-404 procedures for all

internal and client projects.

. Approving project charter & providing managerial commitment

for team resource & budget requirements.

. Drove weekly meetings with IT and Engineering teams. Grew the

development team by 50%.

. Established Scrum/Agile methodologies within the department

to better mirror the company's interactive and user

experience purpose with clients and their development.

. Established web-based applications and tools to track the

Scrum process as well as provide automated build mechanisms.

This established the first end-to-end estimation tracking

mechanism for the company.

. Performed all management functions of performance reviews,

hiring/firing decisions, career planning, resource planning,

and other budgeting concerns

. Collaborated with heads of management from other departments

to establish company's first ever balanced scorecard, vision,

mission and values statements

. Established, championed self-improvement mechanisms in the

team, like "Lunch and Learns", Peer Reviews, and small

project team development

SPI

05/06 - 05/07

Senior Manager - Client Accounts Executive - CMMI Level 5

Clients: MACYS, GPC, Ahold, US Foods

Reporting to the Chief Operating Officer and managing client

account projects for Production, Development, Delivery and own

the overall relationship between IT and this organization.

Responsible for managing project teams of around 135 staff

including onshore, offshore for development and testing.

Increased the account from around 70 to 135 and increased the

billing from around $ 5 Million to around $ 7 Million in a

year's time.

. Managed 5 Managers, 8+ project managers, and 120+ supporting

analysts, developers and testers that led a portfolio of

programs for 14+ projects in technology and business related

initiatives. Interacted with matrix teams of IT, business

groups and external SMEs/representatives. Executed Projects

in Logistics, Merchandising, Credit, FedAd, Corporate,

Stores, POS. The projects were done in J2EE, Mainframe,

.Net, Teradata, Oracle Apps SCM, Testing, AS/400, Business

Objects.

. Managed yearly Opex and Capex budgets ranging from $4 - $7

million annually.

. Responsible as POC for overall program tracking and reporting

to 7 business groups viz. Logistics, FedAd, Merchandising,

Credit, Corporate, Stores, POS, Networking.

. Responsible for PMO Program Delivery Management, Budget

Reviews & Analysis, Resource Management, Estimation, Design,

Development, Implementation, Support. Monitoring daily

progress, scope, budget, quality, performance and client

deliverables.

. Managed resources schedules, contracts, utilization and

billability metrics, etc.

. Acted as the primary contact between the key stakeholders and

the project team, while traveling extensively locally and

internationally to customer's sites to initiate and deliver

projects, and to our Mysore Development Center to architect,

plan, and monitor resources pertaining to full lifecycle

development of new and on-going projects. Managed multi-

cultural, diverse project teams including customers,

analysts, developers and engineers.

. Technical advisor for enterprise SOA initiative - from

requirements, use cases to implementation and adoption.

. Identifying Requirements, Gap Analysis, SWOT analysis, Matrix

analysis, Issue Resolution, project delivery and client

management.

. Manage workflows, SQA Process Compliance, QA Management,

Stoplight reports (to client side Directors/VPs), Technical

Reports (to IS & Technology Directors), Budget allocation,

making project decisions and Change Request

tracking/approval.

. Conducted project post mortems, created recommendations

report to identify successful and unsuccessful project

elements.

Skills & Achievements:

. Implemented Agile Waterfall, SCRUM and SOX 404 procedures,

standards for development, production support projects.

. Drove strategy initiative to transform the IT division into a

Services based model, using ITIL principles. Implemented

Service, Incident, Problem, Release and Change Management

processes.

. Implemented Team Composition Ratio Analysis for Onsite-

Offshore teams.

. Developed and presented 15+ multi-media presentations to C-

level prospects resulting in 15 new projects totaling $6M in

new revenues.

. Streamlined testing process by consolidating different

environments into one, which reduced turnaround time from two

months to three weeks. Gains included a reduction of $300K in

test center assets and annual reduction of $1 million in

operating expenses.

. Selected Vendors & negotiated exclusive contract, which

improved the operating margin from 30% to 50%.

. Multiple (>$1M) software / hardware contract / purchase

negotiations for technology projects; often called in by

legal group for input on technology discussions in different

business units.

. Increased IT department resource utilization from 55% to 100%

and revenue by over 40%.

. Reduced labor expenses by 35%.

. Generated 42% revenue which helped the company to reach its

100% annual goals.

Integrand Information Systems, Inc

02/00 - 04/06

Director - IT Operations

Reported to Chief Executive Officer of the company and

responsible for entire IT operation. The IT operation involved

defining and implementing IT budgets, polices, corporate

strategies and keeping track of company hardware and software

assets, VOIP. Managed project teams of 30-40 staff including

onshore, offshore development and testing.

. Led software development team for company's largest product

for multiple on time releases, including product management,

development, and quality assurance

. Developed and maintained a rolling three year roadmap to

blend company strategic needs with internal team and external

customer and pre-sales requirements

. Owned and executed on strategic as well as tactical execution

of roadmap deliverables

. Reorganized team structure to better manage time and cost

utilization by focusing engineering on fewer features at a

time which resulted in improved quality of output and direct

focus on release deliverables

. Drove product and feature definition, architecture, product

strategy, and successful execution of on time releases acting

as SCRUM Product Owner for the Nurse Time and Attendance

Scheduling, Payroll and Billing/Invoicing application.

Powerful time and attendance, invoicing/billing software

system for timesheet, project time tracking, job costing,

expense reporting, employee scheduling, budgeting, invoicing.

Fast Web based timesheets, time and billing software. With an

automated time and expense tracking software system, review

of a typical timesheet and expense report takes approximately

1 minute; an 80% reduction in review time. Automating the

manual process helps reduce expense management costs by 80%.

Tracks time and expenses by hospitals, offers reporting to

help preventing budget overruns. The modules included Patient

Registration & Management, Nurse Scheduling, Time and

Attendance, Payroll, Billing /Invoicing, Knowledge

Management, etc. This product was developed for King Edward

VII Memorial Hospital in Bermuda.

. Implemented HIPPA compliance, JCAHO, OSHA's Bloodborne

Pathogens documentation standards for Siemens MedSeries 4,

EMR, AS/400, HL7, HIPPA for EDI for a hospital in Bermuda.

Knowledge of 21 CFR Part 11.

. Implemented Kodak docushare software for clinical document

management system to store all patient documents, x-rays,

results, so that the doctors would be able to see them

anywhere. Departments covered were Oncology, Pathology, ER,

Surgical, Rehab, ICU, Radiology, Asthma, Diabetes, Home and

Hospice Care, etc. This was integrated with our in-house

content management system.

. Led team of 30-40 individuals in multiple geographic

locations including United States and India

. Architecturally led globalization efforts for database, data

access, mid-tier, UI application infrastructure

. Led performance improvement including optimizing for high

latency environments

. Led QA efforts for globalization & performance improvements

including optimizing for high latency environments

. Mentored junior development team in SCRUM, general

development skills, code reviews, application /J2EE

architecture, and career development

. Integrated QA with Development on all Scrum teams enabling

market readiness for features as they are completed,

eliminating lag time for QA to build test collateral for new

or changed features

. Managed cross functional communication and coordination

including working with legal, training, finance, professional

services, pre-sales, sales, customers, and other engineering

organizations. Led product transfer of information sessions

to employees and customers.

. Responsible for Administration, Backup, Production Support,

Deployment Strategy, Disaster Recovery Plan for Development,

Maintenance and Compliance.

. Implemented in-house ERP Oracle E-Business Suite Order

Management, Inventory, Order to Cash, Advanced Pricing, Bill

of Material, etc.

Technologies: J2EE, XML, XSL, SOAP, Web Services, Ajax, Struts,

JSP, Oracle, Windows 2003, Solaris, Eclipse, Hibernate and RAD

Other Experience:

Reliant Energy

12/01 - 03/02

Project Manager (E-Commerce)

Project: Reliantenergy.com

Frontera Corporation

02/01 - 11/01

Project Lead (E-Commerce)

Project: www.pioneer-racing.com (Phase 1),

www.pioneerelectronics.com (Phase 2)

Pioneer is a multi lingual site which has two languages namely

in English and French.

Turner Broadcasting System, Inc.

10/00 - 01/01

Project Lead (E-Commerce)

Web Sites: www.atlantathrashers.com; www.pressroom.turner.com

Vignette Corporation

01/00 - 09/00

Project Lead

The Three projects below were done for their direct clients.

Project: YoNewyork.com; Starchefs.com; Office.com

Hindustan Lever Ltd., India

June 97 - Dec 99

Manager Systems

Mohammad Al-Mojil Group, Dammam, Saudi Arabia

Feb 96 to May 97

Network Administrator and Oracle DBA

Churchgate Group, Lagos, Nigeria

Nov 93 to Dec 95

Assistant Manager Systems

Continental Air Services Pvt. Ltd, India

June 93 to Oct 93

Sr. Programmer

Exxon Computers, India

Jan 91 to May 93

Programmer

Languages: Java, JSP, JDBC, EJB, JavaBeans, TCL, C#, C++, PHP, Visual

FoxPro 5, COBOL, CICS, JavaScript, EDI, XML, ASP, HTML,

FrontPage 6.0, VBScript, VB 6.0, VB.net, ASP.Net, ADO.Net, COM,

DCOM, HomeSite 4.0, Flash, AJAX, DreamWeaver, DHTML, WCF, WPF

E-Commerce

Tools (CMS): Vignette Story Server, VEAP, Vignette Syndication Server,

Vignette Business Integration Studio, Documentum, Cold Fusion,

Alfresco, Joomla, Liferay Portal

Application

Servers: WebLogic 6.0, Web Sphere 5.0, 4.0, 3.5, JBOSS, Tomcat,

SharePoint

Databases: Oracle 11g/10g/9i, SQL Server 2000/2003/2005/2008, Teradata, MS

Access, Sybase 12, Active Directory, ISAM, MySQL

Operating

Systems: SCO UNIX 5.0, Novell 4.10, Win 95/98/NT 4.0, 2000, 2003, XP,

CITRIX client, Linux

Tools: Oracle Tools (Developer 2000, Oracle Forms 5, Reports 3,

Graphics 3, PL/SQL 2.3, SQL *Plus 3.3, SQL *Loader), Designer

2000, ERWIN 2.0, Visio, TOAD for Oracle, Site Minder, Web Edit

Pro Ver 3.0, Shell scripting, ETL, Crystal Reports, LDAP,

Webtrends, WebInspect Security tool, TIBCO

ERP Oracle

Applications: Oracle Apps 11i, GL, AP. AR, OM, Advanced Pricing, Order-

to-Cash, Inventory, Bill of Material

QA Version &

Testing Tools: PVCS, Visual Source Safe, Load Runner, WinRunner, Test

Director

Web Servers: Netscape Enterprise Server, IIS 6.0, Apache, iPlanet Web

Server

Methodologies: UML, JAD, RAD, RUP, SOX, ITIL, BPR, Agile development

Document

Management: Kodak Docushare, Concordance

Project

Software: MS-Project, spiProject

Business

Intelligence Tool: Cognos, Business Objects

Windows

Software: MS-Outlook, MS-Exchange, MS-Office

Hardware: IBM Servers & PCs and Mainframe, Compaq Prosignia, Compaq

360DL, Dell PowerEdge 6450, Sun Solaris and Data General Aviion

Server

Education: MS - Business Administration (Finance) - Rochville University

USA

Post Graduate Diploma - Business Management - Mumbai India

Diploma - Computer Studies Programming - Apple Industries

(N.C.C. UK.)

B.Com - Accounting and Computer - Mumbai University India

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