Customer Service Data Entry

Musa V. Willie

*** ***** ****** ******

Coatesville, PA 19320

Tel: 267-***-****

Email: ********@*****.***

Qualifications: Customer service, communication, creative, innovative, problem solving,

teamwork, human services, interpersonal, planning, organizing, leadership, and self-

management skills

WORK HISTORY:

Direct Leader, Devereux IDD Services, West Chester, PA 2011- present

Duties and responsibilities

Help organize shift, make sure groups, activities, programming are running

smoothly.

Coach and counsel staff with the assistance of Program coordinator, help in

times of crisis on both units and other units if needed.-

Mentor new staff for two weeks periods or longer if needed and ensure that the

core of competence checklist is mastered before the staff first 90 days.

Attend lead staff meetings and advocate for program and team

Assume leadership/supervisory responsibilities as assigned by Treatment

Manager

Unit Supervisor/ Anger management facilitator, Vision Quest New Direction,

Coatesville, PA – 2009-2011

Duties and responsibilities

Plan and ensure that all the unit activities are running smoothly.

Coach staff with the assistance of Program coordinator, help in times of

crisis on both units and other units if needed.-

Serve as mentor for new hires and give feedback the Treatment

Facilitate one hour anger management group session for 32 clients every

Tuesdays and Fridays

Data Entry Clerk, Oberthur Card Company, Exton PA, 2008- 2009

Perform data entry for proceeded blank credit cards and train new staff,

perform other duties as deem necessary by the supervisor

Conduct inventory of all printed blank credit cards

Youth officer, Interfaith Council of Liberia, Monrovia, Liberia, West Africa, 2005-2006

Duties and responsibilities

Promote religious tolerance through advocacy, and awareness

Facilitate peace building and leadership workshops for young people

EDUCATION:

Senior Student, Criminal Justice, Strayer University King of Prussia, PA, August 2009-

present (Expected gradually date is March 2014)

Certificate of Achievement, Georgetown University Leadership Academy, August 2012

Santa Fe, New Mexico

Participant, Pennsylvania Juvenile Justice Conference Harrisburg PA, August, 2011

Award:

Winner, Devereux Foundation 2012 Tom Donovan Culture of Caring Award

Devereux PA

Volunteer work:

Founder and Executive Director, Education Care Africa, Coatesville, PA

www.educcafrica.org

References will be provided upon your request

Contact this candidate