High School Director

Ann M. Jones

**** ******* *****, ***********, ** 55038 651-***-****

**********@*****.***

Objective A career as a customer relations specialist or administrative

assistant

Experienc Mediation Coordinator

e February 2007 to February 2013 Better Business Bureau of

Minnesota and North Dakota, Burnsville, MN

Accept and validate consumer complaints against companies in

MN and ND. Work to reach a resolution.

Conduct reviews and investigations of company complaints to

establish patterns and possible avenues of improvement.

Answer incoming calls from companies and consumers, providing

information on how to file and address complaints and

information about the BBB.

Additional duties included processing all incoming and

outgoing mail, ordering office supplies, meeting with office

supply vendors to determine best pricing, was a member of the

office "Fun Patrol" that honored individuals birthdays,

organized in-house meetings and luncheons, planned annual

company outing.

Corps Director

February 2007 to September 2009 Minnesota Brass, Inc., St.

Paul, MN

Work with paid staff, volunteer staff and the Board of

Directors to provide a learning environment for up to 200

members of a drum and bugle corps, and multiple small

ensembles.

Create and work within a multi-thousand dollar budget.

Manage various functions within the organization including

travel, meals, fundraising, an annual field show and banquet.

Prior to the director position, worked as a volunteer with the

organization, starting in 1984.

Travel Coordinator

September 1995 to November 2005 TQ3 Navigant Travel, Edina,

MN

Make travel arrangements for corporate clients using an

airline reservation and ticketing system.

Provide detailed itineraries and billing.

Manage periodic group travel, including hotel and car

arrangements, airline reservations and contracts.

Maintained backroom filing system

Processed all incoming and outgoing mail, and packages.

Loan Correction Processor

March 1987 to September 1995 Eduserve Technologies, Inc.,

St. Paul, MN

Research and analyze student loans to make necessary changes

and corrections within the federal student loan guidelines.

Education Rasmussen College, Eagan, MN

September 1994 - March 1995

Certificate in Travel/Tourism

Overall GPA: 4.0; Deans List.

Interests The majority of jobs I've held, as well as the volunteering

I've done, involves listening and reacting to people who need

help and expertise in order to achieve a goal or resolve a

problem, and I enjoy it. I recently accepted the position as

Director for Synchrony Winter Guard Youth Organization. It is

a fall and winter independent color guard program for youth up

through high school graduation. I am responsible for hiring

the staff, selecting the program, collecting dues and

fundraising.

Reference References are available on request.

s

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