Project Manager

OVERVIEW

. Dynamic consultant with close to * years in project scheduling, planning,

PMO support, reporting, budgeting and risk/issue management.

. Self-starter, savvy business acumen, politically resourceful skills, team

player with strong customer focus and work ethics, communication skills,

technical & functional analysis skills.

. Domain experience in Healthcare, US Government (Federal, State), Telecom,

Non-Profit, Financial Services, Banking and Transportation.

EDUCATION/QUALIFICATIONS

. B.S. Computer Science, Pune University (July '00)

. M.S. Management Systems, Virginia Tech (Dec '04)

. PMP (exam date - July '13)

EMPLOYMENT HISTORY

Jr Project Manager Caiser Technologies Inc

04/2006-Present

Client - USAC (Rural Healthcare) Washington DC

05/12 - 04/13

Project Coordination, PMO Support, Meeting Management

. Led a team of 8 developers on a system upgrade effort to redesign the

Rural Healthcare (RHC) annual application & funding process for

telecom/internet infrastructure support for health care providers (HCPs).

. Worked with Operations team on a daily basis to provide program

management support on multiple projects to facilitate planning,

procurement and delivery for servicing the annual $450M Federal USF fund.

. Led daily status meetings and kept project up to date in PMPoint. Led

meetings for evaluating progress and estimated cost of delivery for new

IT infrastructure for internal projects and vendors.

. Worked with Program Manager to manage project tasks and escalate issues

related to project delivery. Regularly created change logs and weekly

status reports to keep project on track.

. Managed project documentation in Sharepoint for client's service-oriented

application and conducted vendor workshops to deliver customized, shared

project environments.

. Managed a step-by-step deployment plan for monthly production releases

and coordinated with USAC networking team during deployment window.

. Delegated & tracked design/dev tasks to team members as needed and held

design review sessions to ensure requirements are prioritized and vendor

acceptance criteria were met.

. Responsible for bi-weekly & quarterly demos of finished product to Ops

team and RHC Board of Directors.

Environment: MS Project 2010, SharePoint 2010, JIRA, MS Excel, Oracle, MS

Access, SQL Developer, MS Visio

Client - QSSI Inc - Center of Medicare Services (CMS) Columbia MD

01/12 - 04/12

Project Control, Reporting

. Maintained a consolidated MS Project plan for April 2012 quarterly

release (worth $25M of Medicare updates).

. Coordinated with FISS & CWF business units to design & maintain corporate

SharePoint site and manage email distribution list. Ensured project team

adhered to all quality & compliance standards.

. Worked with Program Manager to monitor project in MS Project and

supervised offshore testing team to ensure Dev/UAT work was completed on

time and within budget.

. Reported on CWF team weekly status, project progress, risks and issues.

Performed SharePoint reporting, prepared surveys and analyzed data as an

input to weekly team reports.

. Conducted daily CWF operational calls to gather release updates,

negotiated terms with business to ensure CMS change requests (CRs) were

implemented and resolved defects found in test reviews.

. Developed test plans detailing expected results to validate correctness

of system modifications, including performing any FISS file

maintenance/system updates to allow test cases to execute successfully.

Environment: MS Project 2010, MS Access, SharePoint 2010, SQL Server, HP

Quality Center, MS Office 2010

Client - N.E.W. Corp Sterling VA

09/11 - 12/11

Vendor Management, Scheduling

. Worked closely with PM for preparing functional SOW (Statement of Work)

detailing delivery of services under multi-year DNI Grant. Developed

timeline, resource & product rollout strategy for each release.

. Assisted PMO managers with the use of Microsoft Project 2010 and

communicating PMO policies & procedures across N.E.W. lines of

businesses.

. Coordinated JAD meetings with NEW/Asurion contract vendors to gather

specifications, recorded & distributed detailed meeting minutes and

created project plan to track project timeline.

. Updated project plan and tracked costs & team workloads in PMPoint for

configuring the DNI e-Desktop financial planning & issue management

solution according to individual business unit project timelines.

. Created training plan for team members on MS Project that included topics

like creating & maintaining project schedules, resource planning and

critical path analysis.

. Ran MS Project reports and managed Org Chart to track time/effort

distribution between shared resources & project phases to help set a

baseline to be followed for future releases.

. Managed user email distribution list on a daily basis. Assigned &

followed-up on progress with PM using customized screens in PMPoint.

Environment: MS Project 2010, Excel, SQL Server, SharePoint 2010, MS Visio,

MS Office 2010

Client - World Bank Washington DC

04/11 - 08/11

Project Reporting, PMO Support, Audit

. Assisted the ISG Architecture Review Board on improving usability of in-

house IT applications by tracking application usage, monitoring and

analyzing expenditures & variances for "in-flight" project needs of

multiple work streams.

. Published meeting minutes for all UI sessions with PMO Leads. Tracked and

resolved open tickets with SMEs and ensured projects were meeting

deliverables by reporting weekly on budget vs actuals.

. Point of contact for facilitating all updates to corporate directories,

cost center assignments and for presenting updates to LOB users in group

sessions.

. Managed upload and versioning of project documentation in SharePoint and

Confluence. Reported on critical month-end ISG Project performance.

. Promoted a PMI based standard for step-by-step baselining of ISG Project

Deliverables for PMO Leads to justify funding for new project releases.

. Coordinated daily with off-shore team for troubleshooting open action

items in JIRA. Created a training plan for ramping up new resources.

. Established a formal requirements management process for the ISG group

that involved guiding LOB PMO Leads & functional users with overhaul of

the Annual Investment (AIP) & Request for Funding (RFF) modules.

Environment: MS Project 2010, Clarity PPM, JIRA, MS Visio, SharePoint, MS

Office 2010 (MS Word, MS Excel, MS PowerPoint), Business Objects

Client - NRECA Arlington VA

08/10 - 03/11

Project Coordination, Resource Management, Metrics Reporting

. Interacted with business SMEs in redesigning NRECA's Medicare Part D

(Prescription Drug) product, including managing an efficient project

structure in MS Project.

. Conducted daily meetings, tracked individual team tasks, on-boarded

resources for the project.

. Worked with business groups to develop a standard practice for managing

project artifacts. Worked on diagnosing project issues and realigned

project progress to contractual requirements.

. Conducted metrics analysis using PMPoint, Excel for revising business

rules surrounding Medicare offering. Analyzed revisions to business

workflow scenarios, requirements & use cases for Medicare product.

. Estimated LOEs, managed BA/testing resources, handled day-to-day

interaction with internal customers and resolved risks (legal, data

exchange) affecting the project.

. Delivered Phase II design for Explanation of Benefits (eEOBs) project for

processing member claims & online benefits 3 weeks in advance.

Environment: MS Project 2010, MS Sharepoint 2010, Confluence, MS Excel, MS

Powerpoint, MS Visio, MS Word, Mercury QTP, Oracle 10g

Client - AARP, ACC, Brown Greer Washington DC, Richmond VA

08/09 - 07/10

Claims Processing, Status Reporting, SharePoint Updates

. Responsible to deliver on full scale implementation of corporate site

upgrades in accordance with vendor contract and Marketing & Product

Management workstream goals (as a result increased project revenue by

20%).

. Developed multi workstream project plans (in MS Project) and was brought

in to define project scope for Brown Greer's $2B BP Oil Spill Claims

Processing effort.

. Directed and coordinated work of several team members to ensure

daily/weekly software releases. Managed 10-15 team members to ensure

project deliverables were completed on time and within budget.

. Took responsibility for project reporting & testing activities between

Development & Shared Services group. Led development effort for code

releases and issue resolution.

. Served as lead for quality reporting & analysis (in SQL, Excel). Provided

support for PMs in managing tickets & assembling documentation for site

quality procedures.

. Managed and negotiated with onsite vendor team on quarterly data quality

audits. Provided guidance to project staff on following SharePoint best

practices.

PMO Audit Support, Project Reporting, Issue Resolution

. Responsible for managing work plans, staffing resources, updating project

scorecard, reporting weekly status and meeting coordination for ACC's

Portal Upgrade project.

. Responsible for managing concise & transparent communication with Brown

Greer executives (Internal or Client) that included reporting major

issues, delays, cost overruns in MS Project.

. Used SharePoint & Confluence to manage team discussions, project

dashboard, centralized content updates, support documentation and

reference articles.

. Developed PMO team and supervised resources using project tracking and

scheduling plans. Managed invoicing, time approval and budget tracking

for internal team members

Environment: MS Project, MS Excel, MS Visio, MS Word, Confluence, Remedy,

SQL Server, Oracle 10g, .NET

Client - Maryland Transportation Authority Baltimore MD

02/07 - 07/09

Cost Control, Budgeting, Process Improvement

. Assisted in preparing schedules to meet CIO Office program objectives.

Ensured program schedules and plans were communicated across company

functional groups including Finance, Operations and Engineering.

. Created a project plan in MS Project Server plan for a Sharepoint content

management system based off of revised scope laid down by Finance.

. Prepared detailed reports for senior management and external vendor.

Presented progress to upper management in status meetings. Responsible for

managing project deliverables (e.g. business/system requirements) and

incorporating change requests into timeline on project plan.

. Coordinated entire development effort with offshore team, including JAD

sessions for revised code design and managing resolution for customer

issues.

. Assisted SMEs in monitoring & testing of IT systems as a part of project

selection. Performed due diligence to determine objectives for invoicing

system redesign project.

. Enabled a standard policy for creating codes for invoices and guided

Finance in documenting processes for the invoice coding manual and

prepared business accounting rules & process flows for the new coding

system.

Vendor Management, Status Reporting

. Negotiated with vendors to perform RFP evaluations & prepared SOWs as an

input to business cases for projects ranging from $100,000 to $10M in

value.

. Reported on costs, forecasts and budgets for IT projects and built a

standard guideline for estimating IT process redesign costs.

. Provided guidance to external vendors & internal divisions on developing

user friendly IT applications & content management systems by

incorporating Agile best practices.

. Responsible for communication, tracking progress reports and scheduling

meetings to convey status of all current critical payroll process

roadblocks & production incident tickets.

Environment: MS Project, MS Sharepoint, MS PowerPoint, Documentum, MS

Visio, MS Word, MS Excel

Client - Fannie Mae Herndon VA

12/06 - 01/07

Project Coordination

. Performed as SME for Microsoft Office Project Server (MOPS) established

PMO deployment methodology then execute to propel Finance and Portfolio

Technologies PMO to the forefront of the corporate PMO model.

. Provided training to project managers, team members, and executives in

PMO policies, procedures, and guidelines including training on the use of

MS Project Server.

. Responsible for communication, tracking, and scheduling meetings to

prioritize all critical defects & production incident tickets across test

teams.

. Worked with offshore team resources to ensure appropriate production

deployment and data management standards are followed.

. Led status meetings to track ProSpan project status & timelines for

design & technical changes before deployment and address outstanding

issues.

Project Reporting/Analysis

. Performed data analysis in Excel (using pivot tables, VLookup, macros) to

support team design reviews thus enabling analysis and clarification of

compliance requirements.

. Led offsite lender integration team to architect B2B solution for

redesigning Fannie Mae's ProSpan loan management system.

. Responsible for project planning, coordinating resources & managing

deployment schedules for ProSpan project.

. Supported ProSpan Release 8.1a scope enhancements & Best Efforts

Commitments approach by incorporating a rigorous Documentum approach for

recent UI design changes.

Environment: MS Project, MS Excel, MS Sharepoint, MS Powerpoint, MS

Access, MS Visio, SAS, SQL

Client - Sprint-Nextel Reston VA

04/06 - 11/06

IT System Planning

. Oversaw offshore development effort OLS 8.1 release in MS Project,

delegating design tasks to team members as needed and held review

sessions to ensure requirements are met.

. Conducted re-scope and LOE/budget estimation steps to submit project for

review and prioritization within project timeframes and presented project

to necessary decision-makers.

. Performed analysis of business needs to determine scope, improve business

performance, and assess potential application, process & technical

architecture impacts as a result of internal audit controls and SOX

implementation.

. Acted as the POC for the Online store application and developed and set

up key documentation management standards for the entire application.

SDLC Implementation, Test Planning

. Coordinated with offshore team & business group to perform requirements

prioritization and conduct technical problem solving activities.

. Oversaw project analysis activities and provided guidance while

coordinating daily status meetings to address production issues.

. Tracked UAT testing activities in MS Project and reported out code

release metrics in PMO status meetings to address production issues.

. Managed functional test cases, scenarios and test scripts for Nextel.com

site conversion to hand over to developers for unit test script build &

pre-production defect tracking.

Environment: DOORS, SAS, SQL Server, MS Project, MSPS 2007, Sharepoint,

Weblogic, Oracle 9i, MS Visio, MS Project, MS Excel, MS Visio, MS

Powerpoint

Project Coordinator Princeton Information Systems 04/2005-

03/2006

Client - Freddie Mac McLean VA

01/06 - 03/06

Status Reporting, Issue Management

. Responsible for creating, monitoring, and escalation of program budget

activities including reporting out status and high-level issues and

speeding up redesign changes to existing process for FAS140 engine April

release.

. Responsible for tracking and implementing a BI dashboard application to

support ad-hoc audit requests in support of FAS 140 compliance

requirements.

. Led 7 member offshore project team to provide analysis of requirements

for redesign of FAS140 process, combining Single Family and Multi-Family

information architectures (handling $10M gross loans combined).

. Worked closely with business area and FAS 140 application architects on

redesigning Single-Family 'Event Processing' Application on modifications

resulting from including non-PC type transactions for April release.

Environment: MS Sharepoint, Rational Suite, MS Project, Sarbanes Oxley,

ILOG, Requisite Pro, Rational ClearCase/ClearQuest, SAS, Oracle 9i, SQL

Server, MS Visio, MS Excel

Client - Marriott International Bethesda MD

04/05 - 12/05

Sales Reports, Contingency Planning

. Actively liaised as the primary POC for and led meetings with CI/Sales

business analysts, data architects, IR managers and external vendors to

ensure timely delivery and maintenance of around 10,000 detailed

requirements for 37 sales reports and ad-hoc queries

. Negotiated with Cognos, data architecture and IBM-Siebel experts to

manage enterprise-level process change on a $2M application architecture

integrating core process information from disparate source systems into a

Cognos shared environment

. Oversaw resolution & closure of SRW architecture, program- level issues &

change requests/risks in Rational ClearQuest/ClearCase.

. Worked with sales business analysts to secure stakeholders' approval,

collect user perspectives and formulate possible reporting scenarios as

input to unit test cases.

SDLC Implementation, Status Reporting

. Responsible for history tracking and reporting on SRW status and track-

level decisions to PMO office which involved organizing and leading a

weekly program status meeting.

. Overlooked redesigning, including rewriting, of report security, data

cleansing & BI reporting standards, internal/external interfaces,

transaction change and history (archival & retention).

. Supervised the entire process remodeling effort for SRW data warehouse

reports and queries, and converted 500 field users from legacy booking

system to an integrated Siebel/Cognos interface.

. Designed a consolidated Functional, Unit & Integration Testing agenda for

SRW and conducted mini project planning sessions to manage level of

testing effort for integration with CI program testing efforts.

Environment: MS Project, Rational Rose, Requisite Pro, Rational

ClearCase/ClearQuest, Oracle 9i, Cognos 8 BI, Siebel 8 CRM, MS Visio, MS

Access

TECHNICAL SKILLS

. BUSINESS SOFTWARE: MS Project 2010, Clarity PPM, MS Sharepoint 2010,

Office 2010 (Word, Access, Excel, PowerPoint, Outlook and Visio), JIRA,

Confluence, HP Quality Center, Rational ReqPro, DOORS, Rational

ClearCase/ClearQuest, Informatica, Cognos 8 BI

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