Customer Service Supervisor

BENJAMIN “BEN” PATRICK HARRISON

*** ******* *****, ******, **, 36277 - 256-***-****

***.*.***********@*****.***

QUALIFICATIONS

• Bachelor’s degree in Technology with diverse manufacturing industry experience.

• Excellent inter-personal, conflict resolution and communication skills.

• OSHA 30-hour general industry safety and health standards trained.

RELEVANT EXPERIENCE

Materials Representative. General Dynamics, 7 Frankford Drive, Anniston, AL, 36201.Phone: 256-***-****. Supervisor: Angie Hill. January 4, 2010 to present.

• Escort persons on and off the depot

• Manage warehouse and parts sent to field sites around the world

• Yearly forklift and warehouse safety audit plant wide

Materials Representative. General Dynamics, 150 Werner Drive, Anniston, AL, 36207.Phone: 256-***-****. Supervisor: Ernie Marquez. January 12, 2009 to January 3, 2010.

• Schedules and tracks manufactured component parts.

• Establishes component part requirements for feeder plants and subcontract vendors.

• Coordinates incorporation of engineering changes and disposition inventory.

• Participates in material review board activities.

• Expedites material shortages.

• Generates GD shipping and DD250 documents.

• Performs manufacturing floor and warehouse audits.

• Provides leadership and administration for Material Control Team.

• Understands Oracle Basic Tables. Familiar with Oracle Mfg. Modules - WIP/BOM/WMS/OM/INV.

• Supports plant initiatives in a teaming environment to achieve overall performance goals and objectives.

Materials Representative. (Full-time Temporary). Elwood Staffing/General Dynamics, 521 Davis Loop, Oxford, AL, 36203. Phone: 256/831-6830. Supervisor: Ernie Marquez. Phone: 256/831-6960. July 7, 2008 to January 11, 2009. Used MRP to receive, stock, pick, and issue and ship parts. Oversee parts management with outstanding customer service. Multi-disciplined team environment. See detailed description above.

Safety Intern, (Part-time). Boozer Laminated Beam Company, Inc., 1600 West 16th Street, Anniston, AL, 36201. Phone: 256/237-2875. Owner: Bud Owsley. June 18, 2007 to January 10, 2008. Conducted safety meetings, training, and facility safety audits, updated MSDS sheets, and designed machine guards for new building and worked with contractors to build and install.

Safety Intern, (Unpaid). North American Bus Industries, 106 National Drive, Anniston, AL, 36207. Phone: 256/831-4296. Supervisor: Steve Cheatwood. January 9, 2007 to April 5, 2007. Conducted safety audits, storm water and equipment inspections, updated MSDS sheets and posted to Intranet, conducted JSAs for new product line, and prepared hazard communication training.

EDUCATION

Jacksonville State University, 700 Pelham Road North, Jacksonville, AL, 36265

Bachelor of Science, Occupational Safety and Health Technology Graduated May 2, 2008

Major Professors: Dr. Jess Godbey 256/782-5080. Dr. Ed Bellman 256/782-5129. Mr. Terry Marbut 256/782-5034.

LEADERSHIP

• New Member Educator for Sigma Nu fraternity training potential members in leadership, ethics, achievement, and development.

• National Sigma Nu Leadership Conference Delegate in 2006.

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