Customer Service Maintenance

RICHARD PHIFER

**** *. ********** **** * Chicago, IL

60637

Cell Phone: 773-***-**** E-mail:

********@*******.***

_

CAREER SUMMARY

Master Building Maintenance Specialist with over 20 years experience providing continued operation and maintenance of building

mechanical, ventilation, and electrical & plumbing equipment. Resourceful self-starter committed to a high quality of customer

diplomacy, with attention to detail and accuracy. Competent and dependable with an excellent track record of solving customer issues in

a professional and timely manner which includes responding to all emergency calls and 24 hour service. Exceptional communication,

analytical, and organizational skills, and knowledgeable with both state and city building codes as well the ability to read blueprints.

WORK EXPERIENCE

Preferred Maintenance, Chicago, IL, 2003-Present Owner/General Operating Manager

Repair and install plumbing, and electrical services for clients as a sub-contractor for Home Depot, South Chicago Plumbing, and a variety of

public clients.

Respond in a timely manner to customer service calls and take appropriate action which includes plumbing, electrical, carpentry, drywall, and

tiling needs.

Provide consulting for the design of the remodeling of kitchens and bathrooms with the various types of ceramic, marble, porcelain, for the

tiling of walls, countertops, and floors along with the installation of all plumbing and electrical needs.

Draper & Kramer @ 1700 East 56th Street, 60637, Chicago, IL, 2002-2003 312-***-**** Master Chief Building

Engineer

Monitor building systems which include: elevators, alarm systems for air, water, and waste. In order to maintain appropriate temperatures,

check and adjust computerized readings for high pressurized boilers for domestic hot water, heat, and chiller recovery systems. Ensure proper

air flow of the pneumatic switches controlling the building mechanics. Monitor and service fresh air intake systems.

Oversee and repair building mechanicals. Issue work orders to maintenance staff for a 300+ unit condominium complex.

Manage contractor services and coordinate vendors for maintenance supplies.

Perform property inspections and review all work orders and evaluate maintenance personnel to improve work performance and provide

assistance.

Supervise a team of 20 maintenance personnel including custodians, garage attendants, doormen, and landscapers.

Arch-Stone Smith @ McClurg Court Apartments, 333 E. Ontario, Chicago, IL, 2001-2002 312-***-****

Senior Building Maintenance Specialist for Hayes Mechanical

Refurbish and repair vacant rental properties for viewing and finish required number of work orders assigned in a timely manner.

Maintain safety requirements of building grounds and assist with snow and garbage removal and complete other special projects as assigned for

1,100 property rental units.

Check chemical balance and change water filters for the swimming pools at the Lake Shore Athletic club.

Monitor and maintain zone heating and cooling systems for the McClurg Court Theater, offices, and restaurant.

Chicago Housing Authority, 60 East Van Buren, Chicago, IL, 1994-1998 312-***-**** Maintenance Supervisor

Supervise staff of 40 employees of carpenters, electricians, painters and plumbers at various CHA developments.

Plan work schedules and develop long range plans for the operation of the facility.

Maintain compliance with local, state and federal government regulations.

Manage spending budgets, maintenance of equipment, inventory supply, and meet with vendors.

Vescom Property Management, 7042 S Michigan Ave Chicago, IL, 60637, 1981-1994 773-***-**** Gen Operating

Mgr

Proprietor of a 32 unit residential apartment building complex overseeing major repairs and multiple projects.

Handle all administrative functions effectively. Respond to all tenant emergencies amicably.

Manage vendors for landscaping and extermination. Maintain sewer systems and cleaned catch basins & power rotted the sewer lines.

Maintain high pressure steam boiler system, provide chemical treatment, monitor domestic hot water, and service by cleaning & sediment

removal.

Developed a proficient way to remove wallpaper from vintage property.

Property and maintenance manager, responsible for remodeling, and repair of all units.

Manage all legal documentation including evictions, and leasing agent.

Replace main water lines throughout the building, rewire units, and install new switches and service panels.

EDUCATION

U S Steel- Electrical Internship Washburn Trade School- Electrical Apprenticeship

Chicago Vocational H.S - Diploma, Major: Electrical CPR certified

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