Customer Service Mental Health

Michelle E. Mersdorf

**** *** ** *****

Lucedale, MS

39452

*.********@*****.***

Phone 601-***-****

Objective: To apply my knowledge and experience in a position that will allow me to work

in a professional setting, on a level commensurate with my abilities, experience, and

knowledge.

Education: Webster College A.S. in Medical Assisting

National Louis University B.A. in Applied Behavioral Science

University of Phoenix M.S. in Psychology

Walden University PhD (graduate in 8/2014)

Certifications: Certified Mental Health Therapist Mississippi Dept. of Mental Health

Licensed Practical Counselor (awaiting certificate)

Mandt Certified

CPR Certified

Wraparound Certification

Community Service:

Friends of the Lucedale Library Lifetime Member Lucedale MS

Shadow Ridge Homeowner’s Association; Hudson, Fl (2001 2004)

Vice President

Employment History:

Singing River Services; Lucedale, MS (June 2010 present)

Day Treatment Specialist, Mental Health Therapist for Children

Supervise challenging elementary age population of clients in a therapeutic

day treatment setting. Carry out objectives presented in treatment plan.

Use behavior modification to encourage behavior changes with co

occurring disorders.

Elderly Specialist

Plan and development of elderly psychosocial rehabilitation program within

nursing homes. Interact with various community agencies to assess and

review needs of the elderly clients and program needs. Supervise program

staff. Provide individual, family, and group therapy as needed. Assess

community needs for increase of services and make proper referrals.

Fortis College (formerly Capps College); Mobile, AL (2008 2009)

High School Outreach Coordinator

Duties: Present corporate developed presentations to 32 high schools in

two states (MS & AL). Obtain leads from presentations and set

appointments to interview for enrollment to the college, documenting follow

up for each student. Interview the prospective student and parents to

qualify for enrollment. Enroll the student, if qualified, and obtain the

necessary paper work, and to complete the enrollment application process.

Once the student is enrolled, involve them in the student advisory program.

Following up with students to ensure smooth transition, dealing with any

issues that arise, as the student advisor.

McDonald’s of Lucedale; Lucedale, MS (2007)

Shift Manager

Duties: Maintained high company standard for cleanliness and food

handling. Managed 7 to 15 people, observing their duties while performing

my own, to assure company standard of customer service as well as

ensuring appropriate labor and food cost percentages and performance

times.

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