Customer Service Manager

Antonio Martez Brown

**** ***** ** ** **********, D.C. 20002 864-***-**** **********@*****.***

OBJECTIVE:

Highly motivated, disciplined, and eager to use the skills I have learned in the military as a collegiate athlete, and in school to

contribute positively, effectively, and productively to the workforce. What I lack in experience, I more than gain in willingness,

eagerness and passion to learn quickly and effectively.

EDUCATION:

Associates in General Engineering Tech

Tri-County Technical College - Pendleton, SC

WORK EXPERIENCE:

Electronics Technician October 2008 - present

U.S. Navy, Great Lakes, IL

• Educated by the Naval "A" School for Electronics Technician.

• Learn the fundamentals of electronics through extensive on-the-job training, along with formal Navy

schooling.

• Receive extensive training in the operation of communications systems and in the installation, upkeep, and

repair of highly sophisticated, computerized equipment and systems.

Retail Sales Associate January 2011 – April 2012

AT&T, Greenville, SC

• Develop and attain customer experience and sales objectives for store.

• Sell all products and services offered by the Company.

• Meet all sales objectives.

• Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products

from inventory, accepting customer payments and filing the completed orders.

• Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.

• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local

competition and product/service needs.

• Handle service inquiries from customers.

• Provide efficient, courteous customer service and assist in all aspects of product offerings and services.

• Ensure an extraordinary customer experience.

Lumber Associate/Forklift Operator February 2008 - October 2008

Lowes, Chapel Hill, NC

• Provide quick, friendly customer service by answering customers’ questions.

Antonio Martez Brown

1420 Orren St NE Washington, D.C. 20002 864-***-**** **********@*****.***

• Provide purchase assistance.

• Keep shelves stocked lumber, masonry materials, roof materials, and gutters.

• Operate a forklift to assist with stocking of materials.

Package Handler/Switcher February 2007 - February 2008

FedEx Dist. Cntr, Durham, NC

• Load and unload packages quickly and efficiently.

• Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out.

• Move products and materials by hand or with basic material handling equipment.

• Safely handle fragile, dangerous, and/or hazardous products.

• Move trailers and trucks to appropriate docks and piers for loading and unloading.

CERTIFICATION/SKILLS:

Active Secret Security Clearance Intermediate skills in Microsoft Word, Excel, and

Ability to type 30+ WPM PowerPoint

C.A.D. Skills Lasers/Optics Theory

Electrical Wiring & Schematics Problem Solving

Electronics Technician Certification – 2009 – U.S.Navy Process Simulation

Fork Lift Certification - 2008 - Lowe’s Robotics Theory

Hydraulics & Pneumatics Theory Soldering & Desoldering Skills

REFERENCES:

Dustin Lewis

• Electronics Technician - 678-***-**** – *******@*******.*** - Professional

Rusty McElrath

• BMW Account Manager - 864-***-**** - ********@****.*** - Professional

Dorian McIntire

• Instructor - 864-***-**** - ********@****.*** - Professional

Contact this candidate