Customer Service Project
Resume:
Human Resources:
I would like to explore the possibility of employment with your
organization. For your review and consideration, I have enclosed resume
detailing my background and capabilities.
As a review of its contents will attest, I have over seven years experience
in database administration, programming in various languages such as C #,
Visual Basic, ASP.NET, creating reports in Crystal Reports, market research
and statistical analysis.
To discuss the possibility of an interview and how my qualifications would
meet your needs, please contact me at the e-mail and/or phone number below.
I look forward to hearing from you. Thank you for your time and
consideration, and I am looking forward to meet you.
Luis Parrales
********@*******.***
13138 Bracken St. Luis F. Parrales
Cell: 818-***-****
Arleta, CA 91331 Programmer, Technical Support & Database
Manager ********@*******.***
SUMMARY of QUALIFICATIONS
Licensed with hybrid training in Analytic and Computer Science.
More than seven years working with several programs for business decision support.
One year working on an independent research project related to Biostatistics,
experimental models, data analysis and computer programming.
Three years of hands-on experience in QA Testing, sample surveys, data analysis and
processing, consumer preferences and socioeconomics studies.
Two years teaching elementary mathematical courses to upper level undergraduate
students with excellent track record
Strong leadership as well as oral and written communication skills
Able to perform professional services in English and Spanish
Proven flexibility in adapting to different working and cultural environments
EDUCATION
B.Sc. Licensed in Information System, Escuela Superior Polit cnica del Litoral
(ESPOL), Guayaquil, Ecuador 2007
Thesis: "Intranet/ Internet: Control and Administration for Educative Services, PMI "
EMPLOYMENT
Assistance Supervisor & Technical Support ACOSTA & ACOSTA LAW OFFICES Mar 2010 -
Dec 2012
Developed and maintenance several business sofwares using C# with databases in SQL
server 2010to produce various reports using Crystal Reports
Responsibilities included support to the office network, answering calls, mailroom,
and filing.
Experienced coding and OMFS issue.
Availaible to evaluate and frame defenses to lien denials.
Experienced with EDEX and EAMS.
Coordinates Calendar and Correspondence.
Coordinates between store and custodial staff at all levels.
Responsible for all scheduling and maintenance of calendar on lotus notes including
Prepares and publishes reports, PowerPoint presentations, and spreadsheets.
Files and maintains monthly reports and historical files.
Communicate effectively resulting in progressive negotiations and settlements.
Meet monthly quota and quarterly goals.
Handle large volume of litigated claims.
File liens, DOR(s), and applications with the WCAB
Technical Support, Intecnic Networking Solutions, Guayaquil, Ecuador (40
Hours/week) Jan 2005- Nov 2009
Maintenance, updating, creating procedures in JAVA with Postgres sql, web programming
environment in PHP with SQL POSTGRES.
Maintenance of Libraries
Designed, Programming and ERP Support Company.
ERP Implementation Project Administrative and Securities.
Definition, planning, production certification and commissioning of the project.
Internal Support Management Process and implementation of ERP and Business certain
Securities for all user levels and profiles.
Develop project document, working definitions
Plan the development of the Projects
Monitor delivery of each screen
Monitor compliance of the project
Develop test matrices, test scripts
Certify the project
Give approval for production output
Coordinate the production start of the project
Immediate Care of errors presented in the management system and Out of Employees
Develop operational guidelines and User Manuals
Training for internal and external users
Teacher, 28 de Mayo High School, Guayaquil, Ecuador (4 Hours/week)
April 2002- Dec 2002
Taught algebra to high school students as part of a program of Bilingual Secretary
Students also developed analysis and optimization techniques that are applied to
management science related to his work as bilingual secretaries.
Call Center Supervisor, ECUTEL Comunicaciones, Guayaquil, Ecuador (40 Hours/week)
Jun 1999- Dec 2000
Supervisor of data processing (data entry, validation)
Supervisor of call center area
Supervision of small groups of researchers, processing and analysis of survey data
SKILLS
Database Software: MySQL
Experienced in Microsoft Office Tools : Word, Excel, Access, PowerPoint, and Outlook.
Experienced in Project Management: Microsoft Project and Microsoft Visio.
Experienced with QA Testing
Experience with Mercury Tools
Experience with People Soft
Experience with PHP and MySql
Experience with Visual Studio.NET version 2010
Excellent verbal and writing skills
Experienced in Management and Customer Service.
Experienced in Microsoft Office 2003, 2005, 2008, 2010
Experienced with Visual Basic.NET, ASP.NET, C# with SQL Server 2005, 2008, 2010
Contact this candidate