Quality Manager

Jeffrey W. Eberle

*** ******* **** ****

Hendersonville, TN 37075

314-***-**** (mobile)

Quality Manager

Nov. 2012 - present Kyowa America Corporation

Portland, TN

$

**,*** ***** ******* ***poration is a plastic injection molding,

painting and assembly manufacturer that markets exterior painted

products to Toyota.

As Quality Manager I have been successful in reducing external PPMs

from 5000 to 48 along with a reduction in sorting costs from $29,000

to $1000 per month.

. Responsible for all internal and external quality issues

. Handle and investigate customer complaints

. Responsible for training of Quality and Production personnel

. Prepare and report Quality deliverables to Executive Management

. Participate in both Kaizen and 5S events

. Work closely with Engineering for internal process improvements

Director of Quality/TS16949 Management Representative

Jan. 2009 - Nov. 2012

Quality Manager/TS16949 Management Representative

July 2004 - Jan. 2009

Corporate Quality Liaison

July 2002 - July 2004

LMC Industries

Arnold, MO

$70,000

LMC Industries is a metal stamping and plastic injection molding

manufacturer that primarily markets to the Automotive, Agriculture and

Home Office industries.

As Director of Quality I was successful in reducing external PPM's

93%, overall COQ 84% and customer CAR's 80%. I was also successful in

transitioning LMC from QS9000 to TS16949 certification.

. Responsible for all internal and external quality issues

. Responsible for all suppliers

. Handled and investigated customer complaints

. Planned, implemented and established procedures for improving

Quality System

. Trained quality and production personnel and developed their

product knowledge

. Prepared and reported all key Quality deliverables monthly to

Executive Management

. Responsible for Annual Policy Deployment for Quality Department

. Key contact for all automotive and non-automotive customers

. Developed and maintained electronic document control system

. Member of Senior Leadership Team

Quality Manager/ISO 9001 Management Representative

Nov. 2001 - June 2002

Fedders

Effingham, IL

$60,000

Fedders was an international corporation that produced window air

conditioning units.

. Managed 30 Union inspectors

. Assisted in setting up test labs and on line testing and inspection

for China plants

. Prepared and reported monthly Quality measurables

. Handled and investigated customer complaints

. Responsible for ISO certification

Quality Supervisor/QS9000 Internal Auditor

July 1997 - Nov. 2001

LMC Industries

Arnold, MO

$40,000

. Coordinated with all suppliers to ensure acceptable quality of

product

. Handled and investigated customer complaints

. Maintained customer relations by visiting all automotive plants

. Assisted in developing QS9000 system

. Performed QS9000 Internal Audits

. Handled all internal and external quality issues

Quality Supervisor/QS9000 Internal Auditor

June 1996 - July 1997

Siegel-Robert Plating Company

St. Louis, MO

$36,000

Siegel-Robert Plating Company provided plastic injection molded

product, painting of molded product and plated product to the

Automotive Industry

. Trained union inspectors and developed their product knowledge

. Oversaw Quality Control Laboratory testing activities

. Planned, implemented and established procedures for improving

Quality systems

. Knowledge of control plans, FMEA's, etc

. Developed and implemented work instructions and procedures

. Coordinated with plant management and corporate for review of

audits

. Performed Field Quality Surveillance

. Handled and investigated customer complaints

Quality Manager/Production Supervisor

May 1992 - June 1996

Ritepoint/Chromatic/Adtrend, Inc.

Fenton, MO

$29,350

Ritepoint molded, pad printed, hot stamped, and assembled plastic

components of customized writing instruments.

. Promoted to Quality Manager from Material Handler within 1 years

. Managed 18 employees which included interviewing, hiring, training

and disciplining

. Planned, organized, and directed the control of 24 hour, 7 day a

week Quality Department that oversees all quality issues both of

incoming materials and outgoing product

. Analyzed data to determine acceptable quality levels in new

products

. Defined standards to meet both company and customer needs

. Set up and evaluated information for mold validation runs

. Supervised high volume hand printing department

. Implemented cross training and job rotation of employees in hand

printing department to improve quality, productivity, reduce

repetitive motion and it's related problems

. Supervised Refill Department and the testing of all refills to

achieve optimum quality for both in-house use and outside buyers

. Coordinated with other supervisors to resolve production problems,

implement new ideas and set higher goals

. Tracked incoming product and checked for overdue/over shipped

materials, communicating this to all departments involved for

revision of production schedules

. Developed and administered SPC procedures and training plant wide

. Investigated and analyzed customer returns to insure a harmonious

resolution

. Handled and investigated lost, damaged or defective incoming

product

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