Customer Service Sales

Education

University of South Florida

Tampa, FL United States

Bachelors of Arts in Gerontology, Graduated: May 2013

State College of Florida

Bradenton, FL United States

Associates in Arts, Graduated: May 2011

Experience

Spring Hills at Hunters Creek - Orlando, FL April 2013 to present

. An assisted living and memory care facility

. Help engage the residents in recreational activities

Jamba Juice Employee - Tampa, FL August 2011 to March 2013

. Managing registers and money

. Food preparation

. Food safety responsibilities

Sports Authority - Customer Service Lead - Bradenton, FL November 2007 to

August 2011

. Making sure customer service operated according to standard

. Greeting and thanking customers as they came and left

. Managing other cashiers and helping customer service as a whole run

more efficiently

. Utilize product knowledge and friendly sales techniques to upsell

product specials to generate additional revenues

Volunteer Experience

. Lifepath Hospice volunteer (2012-2013)

o Sitting with the residents and reading/talking with them

o Checking on their family members as well as the residents to

make sure everyone was comfortable

. Johns Knox Village volunteer (2013)

o Handing out the fact sheet to every resident

o Participating in activities

o Assessments with the residents who are socially isolated;

spending 15-20 minutes with them and writing up a report about

what we witnessed

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