Support Analyst

JOHN O. OKPURUGHRE

***** ********** ** #**** *******, Tx 77042 Mobile: 832-***-**** Email:

*********@*****.***

OBJECTIVE

To provide technical support to clinical staff with stress free application, promotion a

unified workflow thereby resulting in exploiting proficiencies and increased workplace

productivity.

SKILLS & COMPETENCIES

• Proficient in Epic Ambulatory Support

• Proficient in Epic Inpatience Support

• Proficient in Epic ClinDoc Support

• Proficient with Microsoft Office Suite, email, intranet, internet, and other systems

• Outstanding interpersonal skills facilitating effective working relationship with

individuals with diverse ethnicities.

• Experience developing and conducting training in adult education environment.

• Hands on eClinicalWorks

• Strong verbal communications and public speaking skills

EDUCATIONAL QUALIFICATION

Delta State Polytechnic, Nigeria

HND in Computer Science (Technical)

PROFESSIONAL EXPERIENCE

Yale New Haven Hospital

February 2013

New Haven, Connecticut

Epic Inpatient Support Analyst

Provided elbow-to-elbow support for Inpatient end users

Provided support to CPOE and ClinDoc end users

Provided support with NoteWriter, SmartTools, Preferences lists, etc

Assisted end users in troubleshooting and resolving issues during Go-Live

St. Francis Hospital Long Island

December, 2012

Long Island, New York

Epic Inpatient Support Analyst

Provided elbow-to-elbow support for Inpatient end users

Provided support to CPOE and ClinDoc end users

Provided support with NoteWriter, SmartTools, Preferences lists, etc

Assisted end users in troubleshooting and resolving issues during Go-Live

JOHN O. OKPURUGHRE

10616 Meadowglen Ln #2415 Houston, Tx 77042 Mobile: 832-***-**** Email:

*********@*****.***

JOHN O. OKPURUGHRE

10616 Meadowglen Ln #2415 Houston, Tx 77042 Mobile: 832-***-**** Email:

*********@*****.***

University of Cincinnati Health

November 2012

Cincinnati, Ohio

Epic Ambulatory Support Analyst

Provided elbow-to-elbow support for Ambulatory end users

Provided support to Physicians and Residents

Provided support with NoteWriter, SmartTools, Preferences lists, etc

Assisted end users in troubleshooting and resolving issues during Go-Live

Valley Medical Center

October 2012

Renton, Washington

Epic Ambulatory Support Analyst

Provided support for an average of 5 Nurses, Physicians and Physician Assistants,

Medical Assistants and Practitioners

Assisted end users in troubleshooting and resolving issues during Go-Live

Provided support with NoteWriter, SmartTools, Preferences lists, etc

Contact this candidate