Sales Management

C ARLOS J. MURO

(***) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

OPERATIONS & LOGISTICS & SALES

Warehouse Management Order Fulfillment Production & Manufacturing Personnel Management

Sales Management Maintenance Management Operations Management

. PROFESSIONAL DESIGNATION.AND EDUCATION. .

Associate of Science 1992 Bachelor’s in Science 2002 Master of Arts 2011

Criminal Justice Behavioral Science Business Administration

Chaminade University of Honolulu National University of San Diego National University of San Diego

Master of Arts 2013

Management

University of Redlands

. SUMMARY OF SKILLS. .

Manufacturing & Production

• Assumed responsibility of a failing shift and it turned around within two months to produce more efficiently than day

shift to include increasing productivity by 37%.

• Hired quality employees that have proven to out produce previous hiring strategy.

• Temp agency sought after my expert advice to streamline their hiring process.

• Quickly established a network of resources and built a cross functional team with quality, engineers, and facilities.

C ARLOS J. MURO

(951) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

• Reduced spending while increasing efficiency throughout area of responsibilities.

• Established open lines of communication from operator to director to increase better understanding at all levels.

• Conducted time studies to pin point bottlenecks on each production line and then implemented corrective action to

smooth product flow.

• Engaged with lean team and supported 5s staff to help implement lean tools.

• Personally conducted training to all hands to simplify understanding and gain buy in.

• Attended all production, forecast, build plan, and non conformance meetings.

• Suggested and implemented new line layouts to multiple production lines to promote better flow utilizing value stream

analysis.

Operations Management

• Took over a company showing three months of negative finances and implemented immediate resolution.

• Increased weekly revenue from $36k to $84k.

• Made sound budget forecast based on P&L indicators.

• Restructured the company’s billing process to capture missed revenue.

• An effective communicator with all levels of business and established the buy in necessary to drive increased

performance.

• Conceptualized, implemented, and staffed a new production line to recoup 2.4 million in revenue using a reclamation

program.

• Exercises sound labor utilization practices to increase productive efficiency.

• An expert in lean methodology and capable of implementing practical and sustainable procedures.

• A firm believer of management where the rubber meets the road as being the key to influence the performance needed in

any industry.

• A persuasive contractual negotiator capable of crossing all levels of management and selling sound management theories

along with demonstrating a practical implementation process.

• A mentor with effective team development skills with several years of successful experience.

C ARLOS J. MURO

(951) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

Sales Management

• Developed, maintained and trained sales team to successfully manage franchise CRM.

• Grew business from 18 to 52 active clients and established excellent report with each.

• Drove sales team to combine forces and work collectively as a team rather than compete amongst each other.

• Established brand recognition in an overly populated and competitive market.

• Chaired member of a regional sales development board servicing over 200 franchises nationwide.

• Excellent negotiator and quick to defuse client conflict and keep clients satisfied with results.

• Excellent phone skills and capable of expressing the importance of product awareness in terms customers understood.

• Capable of making 150+ calls daily and lead from the front demonstrating that as a manager everyone can contribute to

bottom line.

• Provided excellent mentor, sales, and brand training to entire staff.

• 2yrs of call center management experience within a high volume educational atmosphere

• Highly experienced using a CRM program and managing over 136 customers

Warehouse/Distribution Management

• Successfully managed personnel in both a non union and union environments.

• Made immediate changes to reduced expenses of cross dock by $120k annually.

• Swift to identify inventory concerns and recommend sound and proven recourse using SAP.

• Managed cross dock activities with a fleet of over 40 trucks and transporting over 30k cases of product regularly.

• Introduced a new WMS to order the fulfillment process while keeping the workforce motivated and attentive to changes

without reducing performance.

• Personally created and implemented a recognition program to identify top performers and applaud improved

performance.

• Managed the distribution of labor throughout three shifts in a highly fluid atmosphere.

C ARLOS J. MURO

(951) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

• Attended driving change courses with the responsibility of delivering such change within billion dollar organization.

• Investigated mishaps, conducted disciplinary action and implemented changes to avoid future activity.

• Worked with sales teams to ensure that inventory supported sales forecast and was swift to amend any shortfalls in the

system to make matters transparent to customers.

• Trained entire staff on the importance of On Time and In Full so that there was a solid understanding of how important

everyone was to the process.

Maintenance Management

• Managed five maintenance technicians responsible for providing overall facility maintenance.

• Responsible for ensuring that all production machinery was kept within FDA required auditing standards.

• Developed a standard maintenance schedule for all required production equipment to stay within specs.

• Created daily schedule of staff to cover three separate facilities without fail.

• Reduced payroll overtime with effective staffing and scheduling practices.

• Increased the attention to detail, and daily motivation of team with sound leadership/mentor skills.

• Managed a radiation badge safety program with over 200 employee badges issued at two separate locations which

required weekly registered readings. (FDA requirement)

• Attended all meetings involving movement of equipment and production validation as required.

• Introduced the use of electronic tracking system to keep abreast of tech locations, and assignment completion rates for

each staff member for swift relocation & reassignment to meet company needs.

Operational Excellence, Lean, Six Sigma

• Constantly evaluating where cost can be reduced, time can be saved, and drive efficiency higher.

• Trained by General Motors on the Lean Manufacturing concepts and methodology.

• Implemented lean concepts in fortune 100 companies to improve yield rates and performance.

• Successfully chaired and lead Kaizen Teams to recoup revenue in excess of 2.5 million dollars.

• Corrective And Preventative Action Team Leader responsible for investigating both defects per million and customer

C ARLOS J. MURO

(951) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

complaints issues and successfully implement resolutions.

• Restructured programs to meet FDA Audit requirements and increase audit pass ratings.

• Worked closely with quality engineers, manufacturing engineers, production staff, and the R&D team to ensure projects

where on time to meet forecast projections.

• Excellent speaker capable of delivering results in project presentations to plant presidents and the entire management

team.

Military Leadership Experience .

• Responsible for managing all administrative matters pertaining to 150+ Marines.

• Managed inventory of multi millions of dollars in weaponry, vehicles, and combat issued equipment.

• Developed and maintained a spouse’s volunteer network responsible for keeping families abreast of operations that

Marines/Sailors took part in throughout the world.

• Assisted the leadership team to ensure that Marines and their families were equipped, trained, and mentally prepared for

global mobilization and combat operations worldwide.

• Coordinated annual banquet events that served 600 1000 participants. Such events included hotel, dining, and

entertainment.

• Drove fundraising efforts to minimize annual cost to participants with a rotating budget of over $15k.

• Managed, oversaw and collected donations for the 1st Marine Division, Navy/Marine Corps Relief Fund with a total of

$58,635.00 raised.

. EMPLOYMENT HISTORY .

General Contractor

Manufacturing & Production

Covidien, Irvine Ca. Nov 2012 – Present

Associate Director Family Guidance & Wellness Center, Las Vegas Nv. Apr 2011 – Oct 2012

C ARLOS J. MURO

(951) 951-***-**** • ************@*****.*** 31005 Calle Aragon • Temecula, CA 92592

Distribution Supervisor Coca Cola, Rancho Cucamonga, Ca. Jan 2011 – Apr 2011

Operations Manager TSS & Star Quality Images, Temecula Ca. Oct 2008 – Dec 2010

Operations & Projects Cardinal Health, San Diego Ca. Feb 2008 – Oct 2008

Manufacturing Supervisor Abbott Laboratories, Temecula Ca. July 2006 – Feb 2008

Shift Supervisor Cardinal Health, Ontario Ca. July 2004 – Jul 2006

Company First Sergeant U.S. Marine Corps Nov 1983 – Jul 2004

REFERENCE AVAILABLE UPON REQUEST

Contact this candidate