Jeffrey L Wainwright

*** * ****** **

Wilkes Barre, PA 18705

Primary Phone: 570-***-****

Email: abus2n@r.postjobfree.com

OBJECTIVE:

I hope to find employment at an organization where I can utilize my

Leadership and Life

Experiences to form a long term, mutually beneficial relationship. I am

passionate,

dedicated, in excellent health, physically fit and eager to work.

EXPERIENCE

Mohegan Sun at Pocono Downs - Wilkes Barre, PA

Slot Operations Manager

Manage daily operations and departmental performance including training,

scheduling,

managing staffing levels to coincide with business volumes and ensure

adherence to

Pennsylvania State Gaming Control Board Gaming Regulations.

Was the Department Liaison with the Bus Marketing and the Operational

Accounting

Departments. Rewrote and updated the Slot Operations Department's Standard

Operating

Procedures and the Policies and Procedures Training Manual. Developed Slot

Operation's

Slot Attendant Expectations Guidelines. Also developed the Procedures and

Forms Training

Guide and Test for Slot Operation's Supervisors.

Guest and guest service issues are a personal responsibility. Any guest

service

complaints that came for Slot Operations I investigated personally and

reached out to the

customer individually.

Responsible for fostering and implementing the organizational core values.

Conducting

yearly comprehensive evaluations of Slot Attendant and Slot Supervisors

with reviews as

needed.

Performing or overseeing a Pre-shift huddles that is informative, fun and

motivating.

Coaching and mentoring Slot Supervisors.

Observation is ongoing in an effort to be out aware of changes or patterns

and to be

looking for ways to improve performance as a Department.

Mohegan Sun at Pocono Downs - Wilkes Barre, PA

Slot Operations Supervisor

Responsible for the daily supervision of Slot Attendants on an assigned

shift.

Exceptional Guest Service was priority one. Coach Slot Attendant to make

sure Company and

Departmental Policies and Procedures and Gaming Regulations were followed.

Handle Guest

Disputes to satisfactory outcome.

Mohegan Sun at Pocono Downs - Wlkes Barre, PA

Slot Attendant

Guest Service first and foremost. Slot ticket fills. Monitor and secure my

assigned area.

Fix minor Slot Machine malfunctions. Pay Taxable Jackpots in excess of

$1200.00.

Wainwright Equine Center - Dallas, PA

Owner - Operator

Owned and Operated an Equine Boarding and Training Facility.

Responsibilities included

but were not limited to marketing, developing contracts, client relations,

billing,

collections, ordering supplies, training, maintenance and insuring the

safety and security

of all horses in my charge.

Downs Racing - Wilkes Barre, PA

Post Parade Marshall

Lead Post Parade at the start of each live harness Race. Observe and assist

to maintain

the control and safety of horses and drivers. Make sure all horses and

drivers were in

place for a smooth and timely start to each race.

Hi Tech Water Group - Plains, PA

Telemarketing Consultant

Hire, train, coach new telemarketers, write telemarketing scripts and lead

tracking and

scheduling procedures for Hi Tech's Telemarketing Department.

CERTIFICATIONS AND LICENSES

Principle/Key Position Gaming License issued by Pennsylvania Gaming Control

Board

Professional References

Name: Finken, Dan

Job Title: V.P. Slot Operations at Valley Forge Casino Resort

Years Known: 5

570-***-****

Email: abus2n@r.postjobfree.com

Name: Brady, Kevin

Job Title: V.P. of Operations at Las Vegas Sands Bethlehem

Years Known: 5

484-***-****

Email: abus2n@r.postjobfree.com

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