Customer Service Representative
Resume:
Denise Williams
**** ******* ****, **. ******, Maryland 20712 – 202-***-****(c) – ****************@*****.***,
http://www.linkedin.com/pub/denise williams/45/15b/693
Objective:
**** ********** *** Student with the aim to maximize professional accomplishment through experiences and
knowledge obtained, with the ability to seek additional learning which will be a golden opportunity to avail the
organization’s facility; and reinforcing learning by doing the job and applying my knowledge/skills in the accounting
field.
Education:
MORGAN STATE UNIVERSITY (AACSB) – Baltimore, Maryland
M.S. in Business Administration, Emphasis: Finance & Project Management May 2013
G.P.A. 3.5/4.0
B.S. in Accounting (CPA track) May 2010
G.P.A 3.4/4.0
Skills:
•
• IT Skills: Excellent computer and software skills (including SPSS); MS Office proficiency and accounting software
(such as TPS system, QuickBooks and Peachtree, OnQ system).
• Communication Skills: Excellent customer services skills; immense research skills; negotiation skills and strategic
management.
• Accounting Skills: Bookkeeping, Individual Tax Accounting and Auditing.
Experience:
Tax Preparer
• H&R Block, Baltimore, Maryland January 2011– March
2013
o Prepared and computed simple to complex individual tax returns using the year’s tax codes, tax form
instructions and tax tables to obtain the accurate amount owed or overpaid on taxes
o Reviewed financial records such as income statements and documentation of expenditures in order to
determine forms needed to prepare tax returns.
o Interviewed clients to obtain additional information on taxable income, deductible expenses, and
allowances.
o Used all appropriate adjustments, deductions, and credits to keep clients' tax deductions to a minimum.
Night Auditor/Guest Service Representative Agent
• Doubletree by Hilton, Washington, DC July 2010– November 2011
o Followed specified procedures to audit shift closing of all front office staff, which included all prior
shifts and completed an audit summary for each shift.
o Produced accurate and timely reports, ensuring that cash transactions were handled correctly.
o Maintained and posted daily balance of all house accounts, which included running preliminary
reconciliations, detail transactions and final reports to accounting and profit centers.
o Reconciled cashier’s reports with room service system each night, by researching and posting any
unresolved tickets from the days shift.
o Balanced and audited for accurate room revenue, food and beverage revenue, cashier’s reports, guest
and house accounts, and telephone revenue
Denise Williams
3303 Chillum Road, Mt. Rainer, Maryland 20712 – 202-***-****(c) – ****************@*****.***,
http://www.linkedin.com/pub/denise williams/45/15b/693
o Transmitted credit card batches that were processed and ensured that daily management and accounting
reports and supporting documents are completed
o Acted as a hotel system liaison during day and shifts by performing Guest Service Representative
functions as required whether to assist in booking room reservations; assisted in answering hotel phone calls
and notifying guests of message.
Tax Preparer, Consulting, Office Duties
• ATPAC Services LLP, Baltimore, MD January2009-March2010
o Reviewed and updated financial records such as income statements and documentation of expenditures
in order to determine forms needed to prepare tax returns.
o Prepared individual and small business tax returns by using tax code instructions to ensure accuracy in
form completion.
o Interviewed clients to obtain additional information on taxable income, deductible expenses, and
allowances.
o Verified data on forms prepared by others to detect errors in arithmetic and data entry or procedures;
calculated fees according to level of service required for the return.
Audit/Tax compiler, Clerical duties, Customer Service Representative
• ACCOUNTEKS, Silver Spring, MD June2009 –August
2009
o Developed strategies, standards, and all necessary documentation for the internal auditing process for
the nonprofit company
o Ensured that all financial matters were met and regulatory requirements were in accordance with the
accounting standard and procedures.
o Assisted in facilitating internal and external audits by researching and stayed abreast with legislative
issues and trends in internal and external audit to continue to improve audit procedures.
Affiliations
o Beta Alpha Psi Honors Society, Member 2007 – 2009
o National Association of Black Accountants (NABA), Member 2007 – 2009
o National Black MBA Association (NBMBAA), Member 2011 - Present
Honors/Awards
o Most Outstanding/Active Member, NABA 2008
o Dean’s Honors List, Graves School of Business and Management 2008 – 2009
o University Honors Scholarship Recipient, Morgan State University 2007 – 2009
o Graduate Assistantship Recipient, Morgan MBA 2011 – 2013
Denise Williams
3303 Chillum Road, Mt. Rainer, Maryland 20712 – 202-***-****(c) – ****************@*****.***,
http://www.linkedin.com/pub/denise williams/45/15b/693
References presented upon request
Contact this candidate