Customer Service Manager
Resume:
Austin, TX *****
(512)961-2112cell
***********@*****.***
Derek S. Adams
CAREER OBJECTIVE
I am seeking a challenging and rewarding position with advancement opportunities.
SUMMARY OF QUALIFICATIONS
I have more than 11 years of experience performing technical support and assembly functions for The United States Army and Computer Corporations. I have a strong ability to grasp and utilize new information quickly while maintaining accuracy during peak volumes of work. I also possess excellent communication skills including written, verbal and interpersonal. I have 15 years experience in heavy and light vehicles transportation with a Class A CDL license.
COMPUTER SKILLS
Apple/Macintosh Computers, Data Entry Terminal (SVT, Mainframe Terminal), Virus Software, all Microsoft Office Applications.
LICENSE
Class A CDL ( X,T,P)
Temporary life, accident and health license
PROFESSIONAL EXPERIENCE
Six Figured June 2011 - Present
Line-haul Driver
Movement of trailers from one location to another, typically between North and South Texas cities on specific routes and schedules while abiding to DOT regulations.
FedEx Ground June 2012 - Present
Line-haul Driver/Contractor
Movement of trailers from one location to another, typically between FedEx Smart Post and other FedEx Hubs over specific routes and on specific schedules while abiding DOT regulations
Schneider National/Schlumberger National Resources June 2010 - January 2012
OTR/Oil field Driver
Transported equipment from various well sites, or from Schlumberger yards, located in Alice, Laredo and Lemming.
Pump trucks, tankers, flatbeds, end dump and various other types of oversized trailers.
Drove and unloaded pneumatic cement trailers.
Trained on the silo moving truck, which is a bobtail with a hydraulic tilt bed that sets and picks up cement silos. Cement Air Sliders as well as ABT Cement Pumps
Professional Imaging June 2007 - Aug 2010
Mobile Clinic X-Ray Technician
Prepared and maintained supplies and equipment for treatment, including sterilization.
Assisted scheduling of tests and treatments.
Maintained patient files, records and other information accurate data gathering.
Knowledge of medical practice and patient care.
Knowledge of medical equipment and instruments to administer patient care.
BAE Systems January 2006 - May 2007
International and Domestic Customer Service Representative
Maintained and transmitted shipping manifests for proper tracking and invoicing purposes.
Provided assistance with packaging, which entailed taking appropriate steps to protect material and equipment being shipped.
Verified codes and submitted vendor invoices.
Evaluated vendor quotes and services for recommendation to management.
Collated and bonded office documents and manuals.
Applied Materials April 2003 – December 2005
Material Technician
Provided support to upper level technicians.
Demonstrated the ability to use power and hand tools while integrating and building the 300mm system.
Controlled inventory for engineers and outside sources.
Connected wires and cable lines to multiple sources or communication in various locations.
Federal Express Ground April 2001 - April 2003
Delivery/Freight Driver
Completed daily deliveries in a timely manner.
Demonstrated the ability to communicate verbal and written knowledge of domestic and international shipping and receiving procedures.
Mary Lee Foundation January 2000 - April 2001
Direct Care/ PRN
Assisted mentally handicapped/special need individuals with daily living tasks.
Administered daily medication and training appropriate for individual’s specific needs.
Maintained daily document delivery of health care and nursing process in accordance with the policies and procedures in a timely, accurate and consistent manner.
Coordinated and supervised the assignments of routine tasks to selected members of the staff in order to keep the foundation operational.
Maintained clinical expertise and competency as well as demonstrating thorough knowledge of procedures to deliver quality care in specialized situations.
United States Army October 1994 - February 2000
Fuel Handler Supervisor
Operated petroleum fuel plant and provided fuel support for a wide variety of military operations.
Maintained various tanker trucks and military equipment including 350gpm pumps while with a CDL.
Completed over fifteen thousand accident free miles under adverse conditions during tour of duty in Korea.
Distribute or process gas for utility companies and others by controlling compressors to maintain specified pressures on main pipelines.
Inspect and monitor transportation equipment, vehicles or systems to ensure compliance with regulations and safety standards.
OCCUPATIONAL EXPERIENCE
Two Years
First line Supervisor/Manager in retail Sales.
Electrical and Electronics Equipment Assemblers
Four Years
Sales Representative, Services
Chemical Plant and System Operator
Truck Driver, Delivery Services
Freight, Stock and Material Movers
Six Years
First line Supervisor/Manager of Transportation and Material-Moving
Gas Compressor, Gas Pumping Station Operator
Gas Plant Operators
Chemical Equipment Controller and Operator
Machine and Vehicle Operator
CDL
EDUCATION
Aflac Sales Training School
Schneider National Driving School
Texas Culinary Academy - Associates Degree November 2004
Johnston High School May 1992
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