Management Customer Service

MARIA WANKE

MANAGEMENT

PROFESSIONAL SUMMARY

Dynamic innovative results-driven Manager with progressive experience with a proven record of success in office management, payroll, human resources, accounts receivable/accounts payable, marketing and recruitment within a diverse environment. Cross trained with the ability to demonstrate exceptional analytical, communication, leadership and organizational skills which branches off into a background in operations, project management, customer relations and coaching. Ability to stay focused through all situations, developed proactive solutions to grow the business, evaluate all potential prospects and delivered new innovative solutions to current business challenges.

Area of Expertise

• Business improvement

• Client development

• Competitor analysis

• Computer graphics

• Customer service

• Human resources

• IT skills

• Market research

• Office/Business administration

• Operations management

• Payroll

• People management

• Project management

PERSONAL SKILLS

• Results focused

• Team player

• Professional appearance

CORE COMPETENCES

•Strategic planning, critical thinking, conflict management, leadership and mentoring, verbal and written communication, problem solving and superb organizational skills

•Managing time, establish priorities and delegating effectively.

•Able to prepare budgets and cost estimates.

•In depth experience & understanding of the retail channel.

•Liaising with local authorities and regulatory bodies on business related issues.

•Experience of setting targets and monitoring performance.

•Excellent communication skills and ability to present across all media.

•Can identify key opportunities & efficiencies for greater profitability.

•Providing the necessary coaching, support & guidance to assist new staff.

•Ability to function in a fast-paced environment.

•Keeping senior management informed of changes in my areas of responsibility

•Involved in the recruitment and interviewing of new staff.

•Reviewing current organizational effectiveness and making recommendations for improvements.

•Proficient in Microsoft Office

•Alora Home Healthcare Software

•Seminars for compliance with unemployment, labor laws, child support, new hire, appeals process, and HIPAA

WORK EXPERIENCE

Med Group Home Health Care, LLC. (Mequon, WI) 7/2011-5/2013 Office Manager

•Manage day to day operations at our Mequon and Milwaukee location (including personal care workers and office staff)

•Developed Excel spreadsheets for calendar management, client and employee lists, monthly verifications, invoices, and general office templates

•Assisted with the development of disciplinary procedures

•Develop relations with community establishments such as UMOS, Maximus, PSI, YWCA, Agape, and HTI

•Implementation of W-2, W-3, and internship contracts within our organization and sister companies

•Implementation of ADP payroll for four companies under the “Med Group” name with a 40% discount on all present and future accounts

•Saved company $1601.60 annually on reduction of payroll paper waste and an additional annual savings of $11.44 per new employee

•Develop and management of strategic marketing and promotional plans and defined our niche; therefore, the company tripled in size within a three month period and grew by 100% in one month

•Designed all marketing and business material such as flyers, business cards, letterhead, advertisement which resulted in saving over $3000 between three companies

•Process over 500+ timesheet biweekly for payroll for 160+ employees and payroll for three

sister companies

•Trained over 300+ employees

•Maintain all current and past personnel files and address all unemployment issues

Office Assistant/Executive Assistant

•Calendar Management

•Assisting with meeting preparation and planning events

•Process expense reports

•Acting as point person between President and Director of Nursing to clients or contact

•Conducting research

•Proofing and editing material

Homecare Assistance (Milwaukee, WI) 7/2009-7/2011

Personal Caregiver/Professional Assistant

•Assisted assigned client with multitude of professional duties including answering phones, formal correspondence, appointment scheduling, and document creation in MS Word and Excel

•Trusted to train all new staff members in proper and attentive customer care

•Exercised extreme attention to detail in completing thorough patient activity logs incorporating not only patient events, but also personal recommendations for care

•Thrived in a fast-past environment requiring adept learning and a willingness to ask questions

Multiple Wisconsin Facilities 11/2001-1/2008

Certified Nursing Assistant

•Worked as assigned at multiple skilled facilities involving responsibilities such as monitoring activities of daily living (ADLs) and patient rounds and charting

•Implemented excellent time management skills while caring for an average of 30 patients per shift

Academic Qualifications

ITT Technical Institute (Greenfield, WI) 3/2010-3/2012

Associate of Applied Science-Business Administration

•Educational focus on Accounting/Financials

•Alpha Beta Kappa

•National Technical Honors Society member

References:

Renee Mueller- Substitute Administrator- 262-***-****

Judi Tucker- Director of Nursing- 608-***-****

Joy Griffin- Certified Nurse’s Assistant- 715-***-****

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