Customer Service High School
Resume:
Shantrese L Kilbourne
JACKSON, LA 70748-3612
Phone: 225-***-****
**********@*****.***
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals
Ability Summary
Established good working relationships with customers/clients
Employment History
Swing Manager
07/2009 - 03/2012
RACETRAC PETROLEUM INC
PO BOX 280100 THOMAS THORN, NASHVILLE, TN
I was a shift manager responsible for managing 3-4 employees at a time. Other duties involved detailed cleaning, ordering, inventory, promotions and signage, stocking, receiving merchandise/invoices, and recap paperwork
Customer Service Rep
04/2007 - 06/2009
Convergys
Baton Rouge, LA
The duties on the job was the commitment to providing value added services to external customers, including attitude knowledge, technical support and quality of service in a timely manner
Cashier
10/2005 - 02/2007
Wal-Mart
Baker, LA
Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, greet customers entering establishments, maintain clean and orderly checkout areas, and establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Baton Rouge Community College
LA
2 Years of College or a Technical or Vocational School
Nursing
Jackson High School
LA
High School Diploma
General High School Curriculum
Certification Title
Issuing Organization
Completion Date
Honors & Activities
Additional Information
Detailed References Latoya Dunn 225-***-****
Letrica Hicks 225-***-****
Falysia Tate 225-***-****
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