Customer Service Sales
Resume:
Carl A. Weeks
Grand Rapids, MI. *9505
Email: **********@*******.***
Objective:
I would like to explore opportunities with a progressive company where
as I could utilize my experience as an Account Manager in a Sales or
Customer Care capacity
Employment History:
Michael and Son Services
Alexandria, VA
04/2012 - 09/2012 Inside Sales Rep.
*Provide sales support to the Inside Sales group
*Making 100 to 115 proactive calls to the residential customer base to uncover sales opportunities
*Schedule sales appointments for Outside sales team.
Comprehensive Health Services - Per-Diem Employee
Reston, VA. 08/2011 - 01/2012
Office Team-Comprehensive Health Service (Contractor-Internal Revenue Service & Dept. Homeland Security)
Reston, VA
12/2010 - 08/2011 Client Service Administrator
*Administered back-office paperwork for Medical/Physical examinations for governmental agencies,
*Oversaw the full lifecycle of all scheduled exams,
*Compiles exam results and ensures completeness based on exam requirements,
*Created and maintained spreadsheets and reports for fulfillment of client needs and business process reporting.
AAA of Michigan Per-Diem Employee
Grand Rapids, MI
07/2009 - 03/2010 Claims Advocate
*Field first notice of loss calls from AAA insured’s.
*Started the claim process for insured's.
*Explained all coverage's.
*Set up all repairs for vehicles.
True Value Media
Grand Rapids, MI.
01/2008 - 03/2008 Customer Service/Sales.
*Sales and Service of Dietary Supplements.
*Oversaw all back-office ordering and shipping of product..
*Educated customers of dietary supplement product offerings.
Manpower - Steelcase (Contractor)
Grand Rapids, MI.
10/2006 - 12/2007 Warehouse Clerk and Assembler
*Warehousing of core steel and parts.
*Ordering coil steel for production lines.
*Tracking inventory and delivering parts to the various assembly lines.
*Working on a production team assembling large case files.
*Complete other duties as assigned by zone leader.
Heartland Home Finance
Grand Rapids, MI
06/2005 - 9/2006 Loan Officer
*Sold conforming and non-conforming Residential Mortgage products.
*Make 80 plus prospecting calls from In-house and Web-based lead generators.
*Meet with clients to explain loan options and benefits.
*Submit all appropriate financial documents to arrange for completion of appraisal, title work, loan closing of residential mortgage.
TDS Metrocom
Grand Rapids, MI
09/2004 - 05/2005 Account Coordinator
*Responsible for the retention and growth of small/medium sized business accounts.
*Made daily proactive calls into my account base to facilitate growth and retention.
*Coordinate turn up process w/customers and their various computer/phone vendors.
*Review and explain customers first invoice, handle billing inquiries and negotiate credits.
Foremost Insurance Company
Caledonia, MI
02/2003 - 10/2003 Licensed Customer Service Rep.
*Field calls from insurance agents calling to obtain insurance quotes.
*Bind insurance coverage for Home, Autos, Mobile Homes and Travel Trailers.
*Educated Agents on coverage updates.
Adecco - Waste Management (Contractor)
Grand Rapids, MI
06/2002 - 01/2003 Customer Service Rep.
*Sales and Service of residential and commercial refuse service.
*Resolve billing issues
*Schedule delivery and pick up of construction Roll-off containers
Qwest Communications 01/1999 - 09/2001
LCI International Communications 09/1996 - 01/1999
TeleDial Communications 09/1991 - 09/1996
Grand Rapids, MI
09/1991 - 09/2001 Account Manager II
*Responsible for the retention and growth of small/medium sized business accounts.
*Made daily proactive calls into my account base to facilitate growth and retention.
*Coordinate turn up process w/customers and their various computer/phone vendors.
*Review and explain customers first invoice, handle billing inquiries and negotiate credits.
*Achieved a 98% retention rate
Education:
DeVry University
Major: Business Operations
Columbus, OH
Grand Rapids Community College
Major: Music/Business
Grand Rapids, MI
Skills and Abilities:
Proficient in MS Word, Excel, PowerPoint, FrontPage, Visio. Extensive knowledge of Telecom Voice, Data & Internet solutions. Cisco Certified in Small/Medium Business solutions.
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