Customer Service Manager

TAMARA RODDEN

******.******@*****.***

SUMMARY

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. Highly organized, detail oriented with excellent verbal and written

communication skills.

. Most comfortable in a fast paced ambiguous environment requiring

outstanding multi-tasking and prioritizing abilities.

. Demonstrated ability to develop relationships with hiring managers.

. Proven ability to effectively read resumes, identifying key candidates,

conducting in-depth interviews prior to submission resulting in a high

offer to interview ratio.

. Keen ability to listen to hiring manager and effectively meet

expectations.

. Full lifecycle recruiting from sourcing to hire, driving the process

along the way.

. Strong customer service skills, the ability to work both independently

and in a team environment.

. Exceptional proficiency in MS Suite, Power Mac user, and various Adobe

products and SAP.

. Ability to quickly learn new tools and technologies.

. Project Management Skills (inception to completion).

. Experience working with all levels, from individual contributor to C-

level Executives.

EDUCATION

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University of California at Santa Cruz

Bachelors of Arts - Classical History, Thesis: Roman Republic

EXPERIENCE

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1/2013 - Present AmeriGas

. Processing of Accounts Receivables including processing of

incoming payments, customer orders and payments by phone, general

customer service to both residential and commercial accounts.

. Research of outstanding receivables and clearing out accounts past

due accounts.

. Providing both residential and commercial customers with account

history and clarity of balances, and amounts due.

. Point of contact for cash sales, sole responsibility for answering

phones, resolving customer issues and needs.

. Opening and closing of accounts, transfer of ownership of

accounts.

. SAP, Word, Excel, Outlook

2012- Trustee, Patricia Turner Trust

. Accounts Payable and Receivable for trust.

. Division of assets and funds to beneficiaries.

. Property Management from selling to renting.

. Account financial management with financial institutions.

2008-2011 Full Time Student, Whatcom Community College (3.7GPA)

2006-2007 Medical leave of Absence

Wellness Program Associate

Google, Inc (contract)

2003 -2006 (3 years)

. Recruiting massage therapist, to grow and establish the domestic

massage program in corporate and satellite offices. Managed

interview schedule between candidate and internal staff.

. Providing outstanding, high-level customer service to internal

employees, from individual contributor to founder of Google.

. Assisted in growing the program from 400 massages a month to 2,000

per month in domestic offices.

Account Manager/Technical Recruiter

RODDEN Consulting (Retained Search Firm)

2000-2003 (3 years)

. Business development and account management of 4 high growth dot

com companies.

. Successfully built a network of active and passive candidates.

. High ratio of submittals to hire, 26 interviews to 24 direct

hires.

. Managed all aspects of the recruiting process; primary screener

for candidates, initial phone interview, in person interview,

presentation to hiring manager, arrangement of all rounds of

interviews between candidate and hiring team, post mortem decision

process, developed quarterly headcount plans, job descriptions,

sourcing through channels, negotiation of offer to candidate.

. Highly effective recruiter of Software Engineers, Directors, VP of

Engineering, Sales Engineers, Sales/Business development

positions.

Account Manager / Technical Recruiter

CLARIA Corporation (retained Search Firm for Silicon Valley Tech Companies)

1998-2000 (2 Years)

. Managed full life cycle of recruiting activates, including:

writing job descriptions, defining hiring plan for client,

identifying qualified passive and active candidates, in depth

interview and screening of candidates prior to presentation to

hiring manager, managed relationship between hiring managers and

candidates to close.

. Exceptional ability to clearly identify the right candidate, 10-9

interview to offer ratio.

. Successfully closed all positions directly responsible for.

. Managed a team of four recruiters providing sourcing support to

drive to close open positions.

. Proven ability to develop relationships with candidates and hiring

manager, key to high ratio of interview to offer ratio.

. Ability to listen effectively in staff meetings to identify future

staffing needs, conducting passive search for candidates to meet

future needs of department.

. Redesigned the hiring process to decrease candidate and client

frustration resulting in a streaming of the hiring process and

higher placement results.

Licensing Coordinator / Administrator/

Apple Computer, Inc. (1995 - 1998)

. Maintained contracts for intellectual property licensing,

including licensing and royalty payments in and out for Newton.

. Tracking of royalty schedules, managed all administrative

functions for the SR. VP of Finance (direct report to CFO, Apple)

including tracking of purchase orders over 10K for all corporate

departments.

. In depth complex calendar management, detailed travel arrangements

and meeting agendas.

. Managed and prepared expense reports, department budget tracking

and asset management tracking.

. Coordinated and managed events, trade show for department and

external partners.

. Represented department for MacWorld, Comdex providing telephony

product education and endorsement of its partners (Jabra, IBM,

AT&T)

. Purchase of department equipment and management of assets

including lab set up for customer partner demos.

. General administrative support to ATG, QuickTime engineering

groups.

. General administrative support to Marketing department and Sr.

director Versit Group.

Contact this candidate