Customer Service Manager

MARTHA BROWNING

**** ****** *****, ***** ****, Texas 78613 • 512-***-**** • *****@*****.***

PROFESSIONAL EXPERIENCE

Randall’s Supermarket, Austin, Tx File Maintenance Clerk 08/12- present

• Applying batch price(IBM software) to appropriate daily cycle,

• Hanging labels, making signs for ends caps, rounder and displays

• Very effective time management to complete daily tasks

• Furnish Randall’s ads for public via bins

• Utilization of Symbol gun for store tag maintenance

• Printing of all price maintenance for daily cycle

• Provide tags for resets and company vendors upon request.

Affiliated Computer Services, Austin, TX Information Associate 10/10– 02/12

• Utilized monitoring tools to monitor, analyze, troubleshoot, and/or repair approx. 150 servers and approx 50

applications

• Obtained, reviewed and responded appropriately to all internal and external communications.

• Identified problems as they occur, work with level 2 or 3 support personnel to identify abnormalities and/or

resolutions

• Documented issues in JTrac ticketing system

• Responded to telephone calls, email and personnel requests for technical support.

• Documented, tracked, and monitored problems to ensure a timely resolution.

• Developed, maintained working relationship with all level 2 and 3 on-shore and off-shore personnel

University Federal Credit Union, Austin, TX Records Management Clerk 09/00 – 08/09

• Maintained inventory records of filmed teller transactions, microfiche for 7 year retention schedule.

• Supervised operation of Kodak filming equipment, contacted vendor for maintenance .

• Operated 10-key calculators, and copy machines to perform calculations and produce documents.

• Provided member account verifications for various mortgage companies

• Complied with federal, state, and company policies, procedures, and regulations

• Reconciled or noted and reported discrepancies found in records

• Accessed computerized financial information to answer ACH, fraud, research and chargeback fee questions

as well as those related to specific individual accounts

• Researched and prepared bank account summaries for all litigated fraud accounts/subpoena requests

• Performed general office duties such as filing, answering telephones, and handling routine correspondence

Dell, Computer Corporation, Austin, Tx Production Operator 10/97 – 09/00

• Visually inspect and mechanically test materials according to specification or instruction, escalate deviations

as documented.

• Clearly understand and execute to written instructions.

• Ensure utilization of specified materials and versions as described.

• Disassemble defective parts for client development team analysis or rework

• Collect and report data using specific spreadsheets or databases per schedule.

• Regularly review process documentation and ask appropriate questions to resolve concerns.

Work in a semi-clean room environment.

• Follow material handling & storage protocol to minimize particle contamination.

• Facilitated final inspections as Back-up Quality tester to attain daily quota standards.

• Work as part of team to meet daily and monthly build schedule goals established by client

Albertsons, Austin, TX 08/89 – 10/97

Scanning Coordinator

Provided prompt and friendly customer service and maintains a positive work environment.

Performed weekly investigations for corporate pricing updates, modified item pricing as needed by manually

applying batch price changes according to pricing schedule.

Monitored sales events for accuracy in scanning, signage and inventory

Maintained current knowledge of weekly ad items and ensures pricing integrity.

Performed scan audits accordingly using test scan equipment.

Ensured and maintained compliance with company and governmental regulations.

Maintained store inventory and pricing database.

Researched discrepancies and notified Help Desk with pricing exceptions

Acted as liaison with Help Desk for computer or register related issues.

Verified new items for price accuracy

Achieved 100% scan accuracy, walking Not on Files to shelf tag.

Worked closely with front end cashiers and supervisors regarding EFT terminal and cash terminals.

Distributed discontinued item sheets and upcoming specials to appropriate department managers.

Receiving Coordinator

Examined contents and compared with records, such as invoices charges to verify accuracy of incoming

shipment.

Recorded shipment data, such as invoice charges,, damages, or discrepancies for reporting, accounting, or

recordkeeping purposes.

Conferred or corresponded with establishment representatives to rectify problems, such as damages,

shortages, or nonconformance to specifications.

Contacted carrier representatives to make arrangements or to issue instructions for delivery of materials.

Computed amounts, such as space available, shipping, storage, or demurrage charges, using store database

Data entered received items into store database for tracking purposes.

Office Clerk

Received checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verified

amounts and endorsements; issued receipts.

Accepted checks for cashing; verified endorsements and acceptability

Entered transaction data on accounting system terminal; consulted database to check status of financial

accounts or verified information when necessary.

Counted cash drawer upon opening to verify amount; ensured enough cash is kept in drawer for daily needs

by ordering from vault.

Assisted with related activities such as night deposits, check disbursements, collections or similar duties

B. L. Turlingtion,LLC Austin, TX 05/87 – 08/89

Assistant Property Manager

Provided emergency services for 5 residential buildings with a combined total of 220 rental units.

Ensured compliance with all on-site requirements including living on site.

Provide various measures for negotiating and organizing leasing agreements.

Prepared all renewal, verification, rent increase, and late rent notices as directed by Property Manager

Performed property inspections prior to and post resident occupancy

Managed and updated written ledgers for all lease payments

Handled and resolved telephone inquiries

Prepare purchase orders,expense reports and work orders, make ready as planned.

EDUCATION & CERTIFICATIONS

ITILv3 Foundation Certification, March 2011, Certificate number 4127609

Austin Community College, 2010, Associate of Applied Science: LAN Systems – Specialized in Security

Administration

University of Texas at Austin, 1983, Bachelor of Arts: Specialization: German History, Minor: Economics

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