Project Manager

Baljeet Kaur

*** ******** ***, ***, ***** Clara, 95050,

Mobile: 510-***-**** E-Mail: ******************@*****.***

Experience Summary:

• 7 plus years of testing experience with

technical knowledge of complex Telecom billing solutions, Ensemble,

Enabler, OSS, BSS, CRM, OMS provisioning, AR, Collections, Mobile and

Web services/REST.

• Experience on Pipeline Batch Rating, Batch

Processes, Billing Invoicing, Rated event loader, PCM, Bill Cycle

Management

• Knowledge in configuring the modules as per

business process and deployment.

• Experience of Oracle applications CRM,

PeopleSoft., Order Management, Linux, MYSQL, WebLogic.

• Experienced QA engineer for varied customers

e.g. Vodafone UK, AT&T, and Rogers Canada.

• Experience and understanding of Manual,

API Testing, Functional Testing, System Testing, Stress Testing,

Performance Testing, WhiteBox testing, Integration Testing, Smoke

Testing, Agile/Scrum Testing and User Acceptance Testing.

• Basic knowledge of Web Server Technologies

like Oracle Web Server and Oracle ERP.

• Basic knowledge of Database concept and DB

management HTML, DHTML, XML, Java, JScripts.

• Reviewed and prepared the Requirement

Traceability Matrix (RTM) to track the requirements and corresponding test

cases.

• Experience in tracking the system defects with

defect tracking tools like TestDirector, Rational Quality Manager, Quality

Center, Bugzilla and Clear Quest.

• Ability to interact with Business Analysts and

Developers regarding business and functional requirements, defects,

enhancements and test case review meetings.

• Experience with relational databases in

building SQL queries to extract data required for report generation, backend

testing and data analysis to support new/existing project requirements .

Technical Skills:

Operating Systems Windows 98/2000/NT/XP/7, Red Hat Linux, Solaris

Databases Oracle 10g, MySQL, Microsoft SQL Server

Testing Tool QTP, Junit

Project Management/Requirements MS Project

Management Tools

Version Control Management Tools WinCVS, VSS

Business Process Modeling Tools Microsoft Visio

Defect Tracking Tools Rational ClearQuest, HP Quality Center, Bugzilla, RQM,

Testdirector

Other Tools Eclipse, MS Office Suite, Toad

Languages HTML, C, C++, Java, Perl, JUnit

Professional Experience:

Amdocs Inc., San Jose, California (Apr 2010 – Feb

2013)

Project: Rogers Billing Transformation

SSME (Senior Subject Matter Expert)

It is a complete CES 7.5 implementation with wire line in first phase and wireless in second

phase. It includes all Amdocs products CRM, OMS, Enabler, ASMS, ARM and APS.

Projects involved a complete billing solution for Rogers wire line customers in drop1 and drop2

which includes Customer creation, account activation, running Usage, Billing and month end maps.

Responsibilities:

• Part of Enabler team as a Senior QA testing role.

• Extensive experience in design of Test Plan.

• Creation and review test cases using HP Quality Center and RQM for Test

management and execution of test cases.

• Execution, planning and reporting for Drop 1 and Drop 2.

• Constructed and executed SQL queries for backend testing.

• Executed Billing Maps and End of day maps as batch processes.

• Participated in Daily Status, Stand-up Meetings, Development, and Test team to

report the test status planned, accomplished, and issues.

• Driving daily Defect/Bug review meetings with business, environment and

development team to understand the problem and setting the severity levels and get

resolutions for defects logged by team.

• Interacted with the Project Manager to prepare the testing estimates for the project.

• Participated in the working demo of the developed stories given by BA to the

stakeholder representatives during the scenario review meeting at the end of each

scenario.

Environment: MySQL, Tomcat, HP Quality Center, Microsoft SharePoint, Eclipse, Toad, CES

7.5 (Enabler, Clarify CRM, OMS, SRM)

Amdocs Pvt. Ltd (Apr 2009 – Mar

2010)

Project: AT&T LightSpeed Flowthrough PSE

SSME (Senior Subject Matter Expert)

The Order Management System is to Place the Customer orders through Customer Sales

Representatives and Technical Persons for Providing products and its related services to

customers. They can provide different products like RG, STB, PTV, HSIA, CVOIP and CW

products .The Products will go through different phases like Negotiation, Provisioning and

Notification phases at the time placing the order, after completing all this phases successfully the

particular product is assigned to the Customer. The user can perform Order Actions like Amend,

Change, Amend on Change, Amend on Provide, Suspend, Resume, Soft suspend and Soft

Resume, Cease using Batch Processes for different needs.

In this Project BPA and PCE areas also come into picture while working with OMS. BPA will take

care of all Business Process Flows i.e. Validation of all the different activities that appears in flows

for different Order actions while ordering through OMS is done. PCE will take care of all Product

Catalog Environment attributes i.e. Validation of the Component attributes, Compatibility Rules.

OMS also interact with different interfaces like Telegence, Enabler and ERP EPIC etc.

Responsibilities:

• Executed of Test Scenarios for User Acceptance Testing.

• Raised and followed up the defects for different functionality and closed the defects

after resolution.

• Involved in R8, R9, R10, R11, R12 postproduction testing (Data Extract Tool).

• Interacted with different teams, involved in the analysis for new functionalities and

Scenario Reviews during execution.

• Validating different External systems (G2, Granite, BBNMS… etc).

• Interacted with different people from external system for extending their support

during on call Bridge Facilitation.

Environment: MySQL, HP Quality Center, Toad, CES 7.5 (Enabler, Clarify CRM, OMS), AMSS

Amdocs Development Center India Pvt. Ltd (Mar 2008 – Apr 2009)

Project: Gemini 5.0

SME (Subject Matter Expert)

Vodafone project is a complete billing system with a side-by-side implementation of Enabler and

Ensemble system with interfaces to external systems. Release 4.85 GIN was related to verification

of serfs from previous releases and phased migration where CRM and CSM co-existed with the

same database.

Responsibilities:

• Executed SQL Queries to verify the dataflow from the backend for Rating Billing

modules.

• Worked in the clients place to test the connectivity of different interfaces and tested

the network elements updating.

• Involved in validating the Bills and their layouts

• Involved in Guiding and Rating to generate the Usage

• Involved in setting up different pricing features, charges etc

• Client Interaction and updating work status to customer

• Involved in designing and execution of Integration testing.

• Involved in the post-production testing in testing the Emergency change requests

and Defects.

Environment: MySQL, HP Quality Center, Toad, Enabler, Ensemble, Test Director, Calendar

Application

ORG Telecom Pvt. Ltd (July 2006 – Feb 2008)

Project: Wink 5.0

Test Engineer

Wink provides a user with an ordinary GPRS enabled handset with MIDP-2.0 support to

chat instantly using his handheld device. User can chat using Yahoo, GoogleTalk and MSN

services. Wink has features like addBuddy, deleteBuddy, send IM, send smiley, and change status.

Responsibilities:

• Involved in Scenario Creation and Developed Test Cases based on the Requirement

documents in QC.

• Involved in Review and Execution of the Test Cases

• Involved in designing and execution of Integration testing.

• Involved in End2End Testing

• Helped the development team to perform data analysis for the opened defects.

• Defects were identified and reported to the development team using Bugzilla.

• Involved in the post-production testing and handled Emergency change requests

and Defects.

Environment: Bugzilla, Rational Robot, Microsoft Word, Microsoft Paint, Microsoft Visio, CVS,

VSS

ORG Telecom Pvt. Ltd (July 2006 – Feb 2008)

Project: Wink 5.0

Test Engineer

Wink provides a user with an ordinary GPRS enabled handset with MIDP-2.0 support to

chat instantly using his handheld device. User can chat using Yahoo, GoogleTalk and MSN

services. Wink has features like addBuddy, deleteBuddy, send IM, send smiley, and change status.

Responsibilities:

• Involved in Scenario Creation and Developed Test Cases based on the Requirement

documents in QC.

• Involved in Review and Execution of the Test Cases

• Involved in designing and execution of Integration testing.

• Involved in End2End Testing

• Helped the development team to perform data analysis for the opened defects.

• Defects were identified and reported to the development team using Bugzilla.

• Involved in the post-production testing and handled Emergency change requests

and Defects.

Environment: Bugzilla, Rational Robot, Microsoft Word, Microsoft Paint, Microsoft Visio, CVS,

VSS

Project: Infotrack Solution (July 2005 – July 2006)

Project Trainee

Infotrack Solution is based on “Fleet Management System”. This project includes web

interface testing of FMS. With this project we can track the vehicles and maintain various reports.

Performed various types of Testing (Functional, usability, Look and Feel, Regression), preparation

and execution of test cases and Bug Reporting.

We can generate reports e.g. current location of vehicle, performance and maintenance of

vehicle, seat belt and security reports etc.

Environment: Bugzilla, Rational Robot, Microsoft Word, Microsoft Paint, Microsoft Visio

Education:

B.E. (Computer Science and Engg.)

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