Customer Service Medical
Resume:
Michelle Danner
Rd. Apt. ****
H ouston, Tx 77071
Cell: 586-***-****
************@*****.***
Professional Summary:
** + years of experience in the Medical Field. Medical Records, Data Entry,
Scheduler, Dispatch, Intake Coordinator, Intake Support Clerk. Superb knowledge of
inpatient, outpatient processing. Experienced at registering patients, scheduling
appointments, recording and filing patient medical records. Process request for
Release of Information. Good knowledge of medical related rules and regulations, for
example HIPPA. ICD-9 /CPT coding. Medical terminology, excellent communication
and interpersonal skills, outstanding customer service, and phone etiquette.
Profound ability to order and sort records in numeric or alphabetical sequence.
Faxed, filing, scanning, copying, storing, retr ieving and delivering archival record
boxes, ledger books.
Skills:
• Excellent communication and organizational skills
• Data Entry
• Medical Terminology
• Outstanding customer service skills
• ICD-9 / CPT Coding
• Maintain strict confidentiality
• Electronic Medical Records (EMR) Software
• HIPPA Compliance
• Strong Work Ethic
• Team Player with positive attitude
• Telephone etiquette
• Release of Information
• Accustomed to heavy telephone usage
Professional Experience:
July 2012 – April 2013
Christus Health
Houston, Tx
Intake Coordinator /Intake Support Clerk
Received, processed and completed data entry of demographic information for all
referral and authorization request from providers via fax or phone. Processed in and
out of network referrals. ICD-9 / CPT Coding, Data entry of daily census, Emergency
room, Inpatient, Observation, and Discharge logs. Processed ongoing durable
medical equipment usage and other telephonic follow up. Scanned and attached
notes into McKesson CCMS and notified appropriate staff for follow up. Distribute
departmental mail, Maintained files for department. Ensured compliance with
medical/ legal requirements, JACHO standards and Army regulations.
April 2012 – July 2012
Advanced Diagnostics
Houston, Tx
Scheduler / Dispatch
Schedule and register patients for diagnostic testing and exams (Mri, Ct-scans, X-
rays, Ultrasounds etc.) Data entry, checking demographics and emergency contact
i nformation. Assisted with patient registration in call center via telephone.
Outstanding customer service was provided for all incoming and outgoing calls.
Wrote clear and detailed clinical phone messages for physicians.
March 2000 – 2012
Providence Hospital
Southfield, MI
Sr. Medical Record Clerk / Front Desk
Prepared documents to create paperless hospital medical records. Filed and
retrieved medical records. Recorded and filed patient data and medical records.
Strictly followed all federal and state guidelines for release of information. Wrote
clear and detailed clinical phone messages for physicians. Retrieved physician
correspondence from dictation service and made edits when necessary. Front desk
support: greeted and directed clients. Completed registration quickly and cordially
for all new patients. Provided administrative support for twenty five physicians and
four nurses. Demonstrated knowledge of HIPAA Privacy and Security Regulations
by appropriately handling patient information. Confirmed patient information,
collected co-pays and verified insurance. Communicated with medical
transcriptionists regarding patient medical records. Sort records in numeric or
alphabetical sequence. Faxed, filing, scanning, copying data entry, answering
telephone. Recording and labeling, storing, ret rieving and delivering archival record
boxes, files, and ledger books.
Education and Training:
1989 Highland Park High
Highland Park, MI
High School Diploma General Studies
Basic general studies high school diploma.
1990 Professional Training Academy
Ferndale, MI
Certificate of Completion Medical Assistant
Coursework in Medical Assisting
2001 Henry Ford Community College
Dearborn, MI
24 credit hours Ultrasound Tech
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