Manager Technical Support
Resume:
L uis A. Hulse
Riverview, Fl. 33569
********@*****.***
Education:
**** - **** ***** **** ********* College M iami, Fl.
A.S: Computer Information Systems with emphasis in Visual Basic.
2008 – 2009 Florida Career College Brandon, Fl.
Certificate: Network Technician
Professional Experience:
US Telecommunications, I nc, Bradenton, Fl
12/2011 – Present
Ter ri tory Sales Manager
As a Terri tory Sales Manager I am responsible for building my customer base and maintain
a relationship with my customer by providing a good and constant products and services.
Teksystems/Century Link, Tampa, Fl
08/2009 – 12/2011
Systems Administrator
As a System Administrator I am part of a team that is responsible for the daily operations of
t he NOC. We are responsible for monitoring and Troubleshooting systems and LAN
i r regularities.
• Monitor backup policy activity with Netbackup 7.1
• Troubleshoot policy failures in UN IX/Windows (Network Connectivity, latency
issues, etc…)
• Troubleshoot issues reported by BMC Patrol for Windows and BMC Patrol for UN IX
(application logs, CPU % issues, etc)
• Work with other departments to resolve issues (cable Sniffing, N IC Card settings)
• Monitor LAN/Wan network, servers and web applications connections (port activity)
• Provide level1 and level2 support for incoming issues, and escalate to level3
engineers
• Escort and assist customer with their request (troubleshooting connectivity issues,
generating switch logs, etc…)
• Edit hosts file on servers (edit IP address, edit FQDN)
• Open, update and close Help Desk t ickets... (BMC/Remedy)
• Troubleshoot Windows2003, Windows2008 server i r regulari ties ( Log files, memory,
d isk space issues)
• Troubleshoot Unix/Linux server i r regulari ties ( Log files, memory, disk space issues)
Sonrise Seafood, L LC, Tampa, Fl
9/2009 – 09/2010
Sales Representative
As a sales representative I was responsible for building my customer base and maintain a
relationship with my customer by providing a good and constant products and services.
AP I Systems/Verizon, Temple Ter race, Fl
6/2007 – 9/2008
Storage Engineer
As a Storage Engineer I was part of a team that remotely managed the data storage process for
2500 Unix and Windows servers with Netbackup and Legato Software.
• Monitor backup policy activity with Netbackup 5.1 and Legato
• Troubleshoot policy failures in UN IX (Network Connectivity,
• Work with other departments to resolve issues (cable Sniffing, N IC Card settings)
• Edit hosts file on servers (edit IP address, edit FQDN)
• Troubleshoot hardware failures (cable Sniffing, N IC Card settings, Hard drive
failures)
• Contact vendors in case of hardware failure ( Tape drive failures, HBA replacement)
• Recycle application services in UN IX and Windows
• Rezone server in EMC Connectrix Manager and Cisco Fabric Manager after HBA
replacement
• Troubleshoot connectivity issues in Connectrix Manager and Cisco Fabric Manager
(Reset switch ports)
• Troubleshoot issues reported by BMC Patrol for Windows and BMC Patrol for UN IX
(application logs, CPU % issues, etc)
Sage Software, I nc, St Petersburg, Fl
3/2006 – 6/2007
A pplication Support Analyst
As an application support Analyst I was responsible for remotely providing support for
customers with applications i rregularities.
• Assist Customers installing applications
• Create ODBC connection between applications and DB
• Create DB's that applications will connect to
• Troubleshoot DB's corruption issues (table indexing, record ID duplication, data
cleanup, etc)
• Troubleshoot Database connectivity issues t rough t race logs
• Troubleshoot Applications i r regularit ies (Authentication, Authorization issues,
g ranting user and group r ights, etc)
• Troubleshoot Applications network communication issues with Windows Network
Monitor tool
• Provide level1 and level2 support for incoming issues, and escalate to level3
engineers i f necessary
• Troubleshoot Windows2000, Windows2003 server and Win-XP i r regularities (DHCP
conflicts, group policies, I IS issues, etc)
• Map network drives between server and pc
• Troubleshoot network connectivity issues
• Test applications defects and submit to QA
• Wri te technical solutions for new issues
• Edit technical solutions for known issues
Adecco/Telefonica, I nc. M iami, Fl
2/2005 - 3/2006
N OC Technician
As a NOC Technician I was responsible for Monitoring and t roubleshooting LAN and
Database I r regularities.
• Monitor LAN/Wan network, servers and web applications connections (port activity)
• Monitor and t roubleshoot Oracle Database Issues (Trigger failure, Table space full)
• Monitor, t roubleshoot and escalate Hp/Sun Unix i r regularities (Log files, memory
capacity)
• Open, update and close Help Desk t ickets... (CA)
• Troubleshoot issues reported by BMC Patrol for Windows and BMC Patrol for UN IX
(application logs, CPU % issues, etc)
• Provide level1 and level2 support for incoming issues, and escalate to level3
engineers P rovide network support to end-users (connectivity,
passwords, network r ights etc).
• Install Windows2000, Windows2003 server and Win-XP workstations on the
L AN
• Troubleshoot Windows2000, Windows2003 server and Win-XP i r regularities (DHCP
conflicts, group policies, I IS issues, etc)
• I monitored server performance (protocol issues, network t raffic)
• Monitor Network Activity with Whatsupgold network monitoring tool
• I created/deleted user accounts in Active Directory
• Troubleshoot email accounts for end-users of MS Outlook.
• Provide technical support for end-users of MS Office 2K.
A pplica, I nc. M iami, Fl
4/2002 - 2/2005
J r. System Administrator/Senior Computer Operator
As a Jr. System Administrator /Senior Computer Operator I was responsible for running the
data center nightly batch process, and I was also responsible for backup and data recovery.
• Monitor Oracle/Informix Databases. (Memory capacity, process lockups)
• Process all work orders given by programmers, and users. (Run Scripts, Generate
reports)
• Administer VERITAS Backup Exec/Dell Power-Vault 130T Tape Library.
• Print nightly batch reports.
• Create batch reports at user’s request
• Troubleshoot Windows2000, Windows2003 server and Win-XP workstations
i r regulari ties
• Provide network support to end-users (connectivity, passwords, network r ights etc).
• Monitor Network Activity with Whatsupgold network monitoring tool
• Troubleshoot i r regulari ties with Lexmark/HP printers.
• I Administered HP9000 and NCR4400 UN IX Servers (
• I created user accounts in Active Directory, monitor server performance...
• Troubleshoot email accounts for end-users of MS Outlook. (reset password, create
user accounts)
• Provide technical support for end-users of MS Office 2K. (how to questions, printing
p roblems)
• Provide technical support to end-users of Windows 95/98/2k, NT. (Hardware failures,
Software bugs0
M emorial Regional Hospital H ollywood, Fl
12/2001 – 4/2002
Senior Computer Operator
• Print and distr ibute daily reports.
• Restore and reprint mainframe reports.
• Maintain VSE/VTAM IBM/S390 mainframe system.
• Maintain IBM/3494 tape library.
• Support Labsys application
• Troubleshoot i r regulari ties with Lexmark, Hp and Zebra printers.
• Provide network support to end-users (Logins, passwords etc).
M t. Sinai Medical Center/ MckessonHboc M iami Beach, Fl
11/1999 – 12/2001
Computer Operator
• Unix Scripting.
• Maintain Oracle Database.
• Process all work orders given by programmers, and users.
• Backup Systems on a daily, weekly and monthly basis.
• Print nightly batch reports.
• Create batch reports at users request.
Help Desk Support
• Provide technical support to end-users of HBOC Star Navigator.
• Provide technical support to end-users of HBOC Care Manager.
• Provide technical support to end-users of HBOC Pathways Lab.
• Make sure that all threads are communicating with HBOC In terface Manager.
• Troubleshoot email accounts for end-users of MS Outlook.
• Provide technical support for end-users of MS Office 2K.
• Provide technical support to end-users of Windows 95/98/2k, NT.
Network Support / Tech.
• Troubleshoot Windows and Windows NT workstations i r regularit ies.
• Provide network support to end-users (Logins, passwords etc).
• Troubleshoot i r regulari ties with Lexmark printers in Mark Vision and HBOC Star.
• I monitor server performance and disk space of HP9000 and IB M6000 Servers.
• I create and inactivate costumer's profiles in Novell and HBOC Star.
I nterests: Church, Family, Travel and computers.
Tips: References upon request.
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