Customer Service Manager

Wolcott Rd, Apt #* Revere Beach• MA ***** • 857-***-**** • ***********@*****.***

DRISS HAMZAN

Summary of Skills

• Proven customer service experience

• Microsoft Word, Excel, PowerPoint, Access, Outlook

• Multilingual: English, Arabic, French • Managed complex shipping transactions, reporting, documentation and resolution of losses with high reliability

Employment History

Department of Conservation and Recreation Boston, MA

Administrative Intern June 2012-August 2012

• Create organizational system for company paperwork and records

• Manage and maintain records through sorting and filing

• Input and organize employee information by demographic and employment types

• Assist manager with payroll calculations

VPNE Parking Solutions

Valet Attendant Sept 2012-Present

• Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.

• Greet customers and open their car doors.

• Calculate parking charges, and collect fees from customers.

• Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles.

• Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.

• Keep parking areas clean and orderly to ensure that space usage is maximized

• Inspect vehicles in order to detect any damage.

Shaw’s Supermarket Boston, MA

Deli Worker Feb. 2011-Present

• Provide excellent service to all customers

• Take orders from customers so that they can be filled

• Use knowledge of and follow ServeSafe sanitization rules and regulations

Au Bon Pain Boston, MA

Sandwich Maker March 2011-Present

• Provide fast and friendly customer service to all clients

• Maintain product merchandising

• Make menu recommendations and suggestions

Ultimate Parking Boston, MA

Valet Attendant Oct. 2011-Mar. 2012

Universal Shipping S. A. Casablanca, Morocco

Shipping Agent Dec. 2005-Oct. 2010

• Responsible for oversight of ships at Moroccan ports (approximately 120 vessels annually) from the day of nomination until their departure and establishment of disbursement account

• Examined contents and compared with records, manifests, invoices, and orders

• Documented weight, charges, space availability, damages, and discrepancies in reporting, accounting and recordkeeping purposes

• Coordinated with overseas principals

• Prepared market intelligence report about competition and trade activities for management

• Contacted vendors and claims adjustment departments to resolve problems with shipments and arranged for repairs at service depots

• Analyzed information, evaluated results, and selected optimal solutions to shipping problems

• After a ship collided with a port installation, coordinated resolution with insurance surveyors, owners, and Port Authority to satisfaction of all involved

• Recognized by management, customers and Port Authority for work ethic

Agemafric S.A Casablanca, Morocco

Shipping Agent Sept. 2000-Nov. 2005

• Engaged in a broad variety of shipping duties, including documentation, resolving damages, shortages and non-conformance to specifications

• Established disbursement accounts

• Contacted carrier representatives to make arrangements and to issue instructions for shipping and delivery of materials

• Liaison with customs, port authorities, Mercantile Marine Departments (MMD), Port Health Organizations (PHO), banks and other governmental authorities

Education and Training

YMCA Training, Inc. Boston, MA

Administrative Support Certificate February 2012-June 2012

Intensive 20-week training program in office support and computer skills

University of El Kadi Ayyad Marrakech, Morocco

B.A. in English Literature

A.D. in English Literature

Courses in major conducted in English

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