Manager Customer Service

BASIM K ALALI

**** ******* **, *** *

LINCOLN, NE 68504

Phone: 402-***-****

Alt Phone: 832-***-****

*****.*****@*****.***

Objective

I am applying for the position that your company advertised. My resume is

enclosed for your review. Given my experience and skills, I would be an

ideal match for this position.

I have many years of experience in a variety of fields. In addition to my

extensive professional experience in interpretation / translation and

cultural adviser, I have strong communication, customer service,

packaging skills. My broad background makes me an excellent candidate for

this position.

I would welcome the opportunity to tell you how my skills and ideas can

benefit your company.

Thank you for your time and consideration

Ability Summary

. Excellent communication skills with experience of dealing with people

from different backgrounds, nationalities and cultures

. Fluent in English, Kurdish and Arabic all verbal and written

. Able to adapt to new situations quickly

Employment History

Packaging Team Leader

06/2012 to Present

Responsible for operation the packaging line :

1-Operate the packaging line in a safe and professional manner and as per

operation guidelines .

2-Provide assistance and training of equipment operation, including

cartoner, metal detector, VFFS scale, ensure cleaning and maintenance is

performed as need.

3-Monitor bulk density and finished material without assistance .

4-Monitor finished material appearance, blend and weigh ingredient .

5- Ensure all paperwork is complete, including time card, in an accurate

and timely manner.

6-Ensure the documentation complies with company standards .

7-Keep neat, clean, and orderly work setting by completing the cleaning

tasks as assigned. Complete the master sanitation schedule as necessary .

8-Observe safety and security procedures, determine appropriate action

beyond guidelines, and report potentially unsafe conditions .

9-Monitor product quality to meet company standards.

10-Consistently be on time to work meeting and training sessions, know and

follow all QC,QA, GMP, and OSHA training procedures .

11-Operate forklift in a safe and professional manner .

12- Maintain professional and technical knowledge be attending educational

workshops, reviewing professional publications, and establishing personal

networks .

13-Adher and enforce all company policies and procedures, personal safety

an equipment maintenance and upkeep, proficient in areas of production and

safety policies and procedures ( accident/injury reporting, blood borne

pathogens, confined spaces, emergency evacuation, equipment operation,

hazard communication .

14- Perform other duties as assigned by the packaging manager.

Refugee Resettlement and Placement Specialist / part time job .

Case worker with Lutheran Refugee services working closely with new refugee

comer's provide transportation,Housing,SSC, Interpretation, applying for

the general assistance, for period of 90 days .

Production & Packaging Team Member

08/2011 - Novartis Consumer Health Lincoln side - Lincoln,

02/2012 working through Areotek LLC NE

Operate machines to prepare industrial or consumer products for

storage, shipment. Includes cannery workers who pack medical

products, watch machines, clean production line.

Interpreter / Translator

03/ 2008 - Mission Essential Personnel + Global Linguist

10/2010 Solutions

US Army, 1/BN, 2 Brigade, Cavalry 1 ST CD,Kurdish - Arabic

Translator / Interpreter responsible for daily interpretation /

Translation US army officer's - engineers, meeting, conference,

document, Cultural adviser Interpret \ translate written text from

one language into another .

Reception manager

05/2007 - Hotel Dilan

01/2008

Direct an organizations hotel reception functions, including

physical security and safety of employees, facilities, and assets,

train new employees, help reception and hotel arrangement.

LANGUAGES

Kurdish, Arabic, English, Read, write and speak fluent.

Additional Information:

Since 2002 I have supported my friends and colleagues, completing

forms, accompanying them to Job Centers, hospitals, Doctors, etc. to

interpret on their behalf.

INTERESTS

Football, Volleyball, Swimming, Reading, Newspaper.

Honors & Activities

. Computer Training certificate from soudil organization

. Translation / Interpretation ( 5 ) certificate of appreciations from

US army

. Hard working and experiences and skills ( 20 ) latter of

recommendations from US army

. Certificate of community leadership from ( NALA ) new American

leadership academy from department of health and human services NE

-state

. Certificate of complete Food Nutrition from University of Lincoln

Nebraska for four weeks.

Education and Training

Completion Date Issuing Course of Study

Institution

06/01/2007 High school General High

School Curriculum

( Literature

Branch )

References

Kathrin Flattery: Catholic Social Service, Employment case manager 402-474-

1600 Ext 108

Vanja Ilic : Lutheran Refugee Services :402-***-****

Feedil Fransof : pervious interpreter program manager :619-***-****

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