Customer Service High School

Jennifer Arzaga

Summary

Dedicated and focused Dispatcher who excels at prioritizing, completing multiple tasks simultaneously and following

through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Excel spreadsheets

Microsoft Office proficiency

Meticulous attention to detail

Self-directed

Time management

Professional and mature

Resourceful

Dedicated team player

Understands grammar

Strong interpersonal skills

Results-oriented

Accomplishments

Promoted to Supervisor after 3 months of employment.

Experience

Dispatcher/ Customer service

December 2011 to Current

Weatherford International Odessa, TX

Customer Support and Service Dispatcher with considerate and light-hearted interpersonal skills. Very professional &

communicative customer service-oriented with effective problem-solving skills. Diplomatic customer and vendor

relations. Very organized with consistent documentation accuracy. Highly computer literate with applications, cell-phone,

radio, and pager administration and support. Enjoy working in a dynamic team environment. Tolerant with changing

priorities.Made copies, sent faxes and handled all incoming and outgoing correspondence.Maintained the front desk and

reception area in a neat and organized fashion.Organized files, developed spreadsheets, faxed reports and scanned

documents.Received and distributed faxes and mail in a timely manner.

Resturant Supervisor

June 2010 to December 2011

MCM Elegante Odessa, TX

Served as mentor to junior team members.

Increased profits by developing, initiating, and managing.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Developed and maintained exceptional customer service standards.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

salesman

18 laurel valley, odessa, TX 79765

Cell: 432-***-**** : **********@*****.***

August 2008 to May 2010

Dillards Odessa, TX

Exchanged returned merchandise for customers quickly and efficiently.

Recommended and helped customers select merchandise based on their needs.

Confirmed that appropriate changes were made to resolve customers' problems.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of

customer satisfaction.

Trained new employees on company customer service policies and service level standards.

Education

High School Diploma : 2008

Permian High School Odessa, tx

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