Manager Management

MARCUS LEE JONES

**** ***** ***** ****

Richmond, Kentucky 40475

Phone: 859-***-**** Mobile: 859-***-****

Email: *************@***.***

Demonstrated Skills in the Following Substantial Areas:

Service Mgt Quality / Operational Mgt

P&L & Budget Mgt Supplier Negotiations

Labor Contract Mgt Working Capital Mg

Lean Manufacturing 5S / TPM / Kaizen / TQM

Common Sense Mgt QS / TS / ISO

WORK HISTORY

May 2010 Director of Operations

to Present Central Business Systems (Integrated Mailing and Document

Solutions: Sales and Service)

Lexington, Kentucky

Control and optimize all daily operations of a communication

based company with three locations through out Kentucky and West

Virginia. Strategic long term operation planning and alignment

with financial targets. Drive continuous improvement activities

to reduce cost and improve SLA/CSAT/KPI. Responsible for

operation profitability including contract negotiations, cash

cycle mgt and HR functions.

. Direct management of IT Manager, Sales Manager, Controller,

and Service Manager.

. Indirect management of 25

. Direct Management of all Field Service Engineers

. Recruiting, selection, hiring and performance management of

direct reports

. Vendor/Partner Management

. Strategic training for tri-state service coverage

. Communication of performance to both management and field.

KEY CONTRIBUTIONS

. Improved over-all performance measured as SLA's by 15%

. Reduced direct operating cost by 10%

. Implementation of KPIs, process documentation and strategic

planning.

July 2007 Operations/Engineering/Environmental/Purchasing Manager

to TI Automotive (Automotive Brake and Fuel Lines)

Oct 2009 Cynthiana, Kentucky

Responsible for ongoing management of operations in a diverse

automotive tube mill & coating facility. Maintained and managed

production volumes, forecast and raw material inventory levels.

Daily interface with internal and external customers on delivery

schedule, quality and technical issues. Direct responsible for

plant profitability and cash cycle mgt, and union HR issues.

. Responsible for all facets of Operation and Engineering

teams for $40M annual sales (transfer & direct) and $30M

annual expense manufacturing facility.

. Direct management of supervisors and management teams

. Indirect management of 175 person UAW labor force

. Evaluation & negotiation of U.S. and international supplier

base

KEY CONTRIBUTIONS

. Reduced labor cost by $1M annually through UAW contract

negotiations

. Successfully flexed labor force within contract terms while

maintaining production and profit targets

. Reduced "Non Productive Material" costs (COPQ)

. Implemented "Common Sense Manufacturing" strategy

Jul 2000 Quality / Engineering Manager

to TI Automotive (Automotive Brake and Fuel Lines)

Jul 2007 Cynthiana, Kentucky

Managed all quality aspects for plant. Championed all

corrective action and improvement teams. Managed and maintained

all quality documents and processes. Interfaced daily with

internal and external customers for improvement items.

Reviewed, approved and maintained all customer specifications

and internal specifications. Performed all internal and

external audits. Maintained and managed all ISO, TS, QS, EPA,

OSHA, and DOT compliance and reporting requirements.

KEY CONTRIBUTIONS

. Improved manufacturing line efficiency

. Reduced scrap 20% eliminating over $800K annual cost

. Reduced tooling consumption 30% increasing production and

reducing cost.

. Reduced over-all PPM

. Facilitated transition from QS to TS

. Zero non-conformance to the QS and TS external audits for 5-

year period

. Wrote and implemented several internal specifications

. Worked with family plants to implement similar improvements

in scrap and material/tool reductions

. Set up and maintained pro-active customer visits

. Direct input of U.S. and International vendor selection for

raw material

Sept 1996 Engineering Liaisons

to Yazaki North America (Automotive Wire harnesses, electronic

Jul 2000 components, injection molded parts)

Lexington, Kentucky

Facilitate all engineering, quality and program management activities

between Toyota North America and Yazaki. Facilitate all

customer visits to Yazaki manufacturing sites. Managed all

program launches.

KEY CONTRIBUTIONS

. Facilitated launch of several models

. Reduced customer PPM to single digits

. Improved product launch process

. Facilitated all engineering changes with 15 World-wide

manufacturing sites for Toyota and Yazaki

EDUCATION

Indiana Wesley- Lexington KY

Pursuing Bachelors Degree in Business Management (Spring 2014)

Lexington Electronics Institute (Now Spencerian)

Lexington, Kentucky

Electronics Engineering

Associates Degree in Electronic Engineering and Design

. Certified Lead Auditor QS9000, TS16949, ISO14001

PROFESSIONAL MEMBERSHIPS

International Society of Certified Electronic Technicians

. AC-18434

SOFTWARE / SYSTEM SKILLS

MS Excel-Expert JDE-ERP

MS Powerpoint-Expert SAP- BI/ECC

EDIS E-Automate

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