Customer Service Technical Support

Location:

Posted:

May 10, 2013

Brandon S. Alexander

Objective

Procure positions where I can utilize my exceptional sales and customer service skills; furthermore,

contribute to the company’s strong relationships and morals.

E xperience

2010-2011 Sears Home Services Raleigh, NC

Routing Specialist

Created new service orders for customers that purchased Sears home appliances that needed

renovations and repairs.

Managed customer reschedules and cancellations for appliances that no longer required service.

Administered time violations for techs that were not punctual.

2008-2009 LockHeed Martin Group Insurance Raleigh, NC

Medicare Part D Agent/ Retiree Pension Adviser

Answered inbound call for members to make their yearly medical, dental, vision, life insurance benefit

selections.

Provided assistance concerning any subject that the members had in regards to their coverage.

Provided information and assistance to retiree members about the pension amounts and Medicare Part

A& B

2007-2008 H & R Block Raleigh, NC

Technical Support Agent

Administered online live chat technical support to customers using Tax Cut online software.

Received questions via e-mails or live chats about preparing taxes and in return provided detailed

information on how to navigate the software.

Rendered limited tax advice to customers, as well as, customers needing to file with a licensed tax

adviser.

2005-2007 Boost Mobile Pre-Paid Wireless Raleigh, NC

Customer Service Agent

Received inbound calls in a call center environment for customer requesting activation for new

wireless service.

Assisted customers with billing inquires to technical issues being transferred to Recovery.

Assigned new phone numbers and walkie-talkie contact numbers to customers upon completion of

activation process.

Education

2000/2004 Millbrook High School Raleigh, NC

Obtained Diploma

References: References available upon request

R eferences

References are available on request.