Customer Service Project
Resume:
MARVIN D. BOWMAN
Baton Rouge, LA 70812
**********@*****.***
EDUCATION
Southern University, Baton Rouge, LA
Bachelor of Science, Computer Science
Graduated, December 2007
GPA: 3.05/4.0
CERTIFICATIONS
CompTIA A+
EXPERIENCE
Firebrand Games Baton Rouge, LA
QA Tester 8/20/2012 - 4/9/2013
Tested the newest version of our project each day to check for issues.
Reported all issues found by creating bug tickets. Created test cases for
future projects. In charge of XBox 360 compliance. Emailed developers
recommendations for improvement after design changes.
Electronic Arts Baton Rouge, LA
QA Tester (Contract) 11/7/2011 - 8/17/2012
Tested the newest version of our project each day to check for issues.
Reported all issues found by creating bug tickets. Followed test plans.
Helped train other testers.
Firebrand Games Baton Rouge, LA
QA Tester (Contract) 8/1/2011 - 9/30/2011
Created bug tickets to report issues found in projects. Created test cases
for future projects. Helped to edit videos for marketing. Emailed
developers with useful suggestions.
Nerjyzed Entertainment
Baton Rouge, LA
Test Associate
10/8/2007
-7/28/2011
Tested the newest version of our project each day to check for issues.
Reported all issues found by creating bug tickets. Programmed console
commands written in C++ using Microsoft Visual Studio. Created levels with
the Unreal 3 Engine. Used Freetar software to construct "mini"-games.
Created test cases to guide others in the testing process. Recorded footage
and captured pictures of the game for marketing purposes. Provided useful
suggestions to developers on my team.
Nerjyzed Entertainment
Baton Rouge, LA
Undergraduate Intern (QA Tester)
5/21/07-10/5/07
Tested the newest version of our current project each day to cheek for
issues. Reported all issues found by creating bug tickets. Created test
cases to guide others in the testing process.
Overnight Success Entertainment Baton Rouge, LA
Intern 11/13/05-5/16/07
Filmed notable events around the city (local commercials, tv shows, etc.).
Edited footage in Adobe Premier. Informed all employees of upcoming events
for the company. Used a Video Switcher to help make DVDs during events.
WEST Telemarketing Service Baton Rouge, LA
Telemarketer 8/9/03-8/2/05
Processed orders over the phone for various products by various companies,
and gave customer service information. My productivity was always at or
above 90%, call conversion above 80%, and order conversion always above
45%.
SKILLS
Programs/Programming Languages:
C++
SQL
Unreal 3 Engine
Adobe Premier
Microsoft Office
ACTIVITIES
Volunteered at the Southern University Laboratory School Library
o Read stories to children
o Assisted the librarian
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