Customer Service Data Entry

Nancy Austin

*** ******* ****** ********, ** ****7

Phone: 718-***-****

Mobile: 347-***-****

Email: ********@*****.***

OBJECTIVE: To obtain a position that will allow me to enhance my skills and experience as well as grow within the company.

Skills:

• Strong Organizational Skills

• Work with minimal supervision

• Excellent Customer Service Skills

• Good Computer Skills

• Over 5 Years of Office Experience

Work Experience:

Veteran Job Center 07/2012- Present

Clerk

• Meet and greet clients

• Stamp and sign in clients

• Copy, scan and index clients documents

• Mark client appointment letters

The Board of Education 08/2010 –05/2012

File Clerk

• Kept records of materials filed or removed, using logbooks or computers.

• Added new material to file records, and create new records as necessary.

• Performed general office duties such as typing, operating office machines, and sorting mail.

• Tracked materials removed from files in order to ensure that borrowed files are returned.

• Gathered materials to be filed from departments and employees.

• Find and retrieve information from files in response to requests from authorized users.

Adil Business Systems Inc. 11/2007 – 6/2010

Administrative Data Entry Clerk

• Providing service to client – NYC HRA by reviewing case in the State Welfare Management Center for current

status

• Prepared case folders to image conversions (E-Prep)

• Data entry of information to databases, lists, and other record utilizing various computer applications and

software

• Operated print and scan equipment

• Collected and prepare data for various reports and correspondence

• Correlated the sequence of the documentation to be scanned

• Performed routine clerical and administrative duties such as database maintenance, record keeping and

development of different reports, as well as keeping track of the data and physical records

NYC/HRA/Fair Hearing,

Clerk/Data Clerk 02/2007 – 11/2007

• Input and verify clients’ information via database

• Update Fair Hearing packages

• Maintain client files

• Perform general office duties

Universal Survey,

Interviewer 06/2005 – 04/2006

• Obtained information from people by contacting them by telephone at their place of business or residents on

topics of social and economic issues following a specified questionnaire and recorded answers.

• Made repeated contacts with targeted parties

• Data entry of obtained information onto database

Education: Bay Ridge High School, Brooklyn, NY – H.S D

References: Available Upon Request

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