Sales Manager

Location:

Posted:

May 09, 2013

ERIKA INFANTE

Miami, FL 33172 Email: ******.*******@*****.***

EDUCATION

Florida International University- Miami, FL August 2012

Paralegal Certificate, August 2012

Miami Dade College, Miami, FL

Associate in Arts Degree, English Comp & Lit (Expected Graduation Date Dec 2013)

EXPERIENCE

Frank L. Hollander and Associates- Miami, FL February 2012- March 2013

Legal Secretary- (Civil & Complex Litigation)

• Drafting pleadings, notice of hearings, correspondence, invoices and time sheets

• Setting hearings (online/special set motion hearing), Dictation transcription.

• Scheduling depositions, mediations, meetings and maintaining attorneys calendar

• Responsible for outgoing mail, facsimiles and overnight deliveries

Law Firm of Gladys Cardenas- Miami, FL June 2011 - August 2011

School-Internship- (Personal Injury)

• Opened, created and closed personal injury files.

• Scanning pleadings, mail and correspondence into client’s computer profile.

• Preparing files for hearings, motions and trials, drafted correspondence and letters

Norwegian Cruise Line- Miami, FL September 2010- August2011

Consumer Research

• Responsible for selling the cruise products directly to consumers

• Initiated calls to consumers, recommended modifications to products and services

• Promoted consumer retention and increased direct sales while ensuring an overall superior customer experience

Carnival Cruise Line- Miami, FL February 2010- September 2010

Business Development

• Responsible for increasing sales productivity of travel agents in my territories

• Conducted Carnival Cruise ship tours

• Attended fairs and marketing events to promote Carnival Cruise Line

Carnival Cruise Line, Miramar, FL July 2002- February 2010

Consumer Sales

• Responsible for selling the cruise products directly to consumers

• Cultivated, built rapport and maintained customer relationships

• Achieved the prestigious Century Club several times, and the even more prestigious Silver Club, March 2007

SKILLS/ CERTIFICATES

• Public Notary of the State of Florida (2011-2015)

• Proficient in Windows, Microsoft Office, Word, Outlook, WordPerfect, Client profiles, Client Management System (pts)

• Fluent in Spanish: reading, writing and speaking/ translator and interpreter

• West law certified, 2011 www.westelearning.com/ Law office Manager Certified, 2011, FIU