Manager Assistant
Resume:
Erwin Fernandez
Dedicated, Professional, International, Reliable--
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****************@*****.***
Profile Bilingual, results-driven hospitality management professional with over 22 years of
leadership experience in the industry. Proven track record in successfully recruiting,
training, motivating and retaining staff. Customer-centered approach focusing on
employee accountability and quality control with a view to exceed customer
expectations. Active customer feedback orientation and focused on customer
relationship management.
Experience Restaurant/Room Service Manager
Gaylord Texan Hotel (4 Diamonds) Grapevine, Texas
February 2004 –April 2013
Room Service / Pool Bar Manager – Acting General Manager
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Texan Station Sports Bar and Grill - Assistant Manager
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Java Coast Coffee Shop - Assistant Manager
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River Walk Café - Assistant Manager
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*Training Manager in each outlet
Restaurant / Coffee Shop Manager
Wyndham Anatole (4 Diamonds) Dallas, Texas
December 2000 – February 2004
La Esquina Mexican Restaurant - Assistant Manager
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Kiosk Coffee Shop – Assistant Manager
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Socio’s Restaurant - Supervisor
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*Training Manager in each outlet
Skills Management
Training
Payroll
Ordering/ Inventory
Coaching/ Supervision
Forecasting
Staff Scheduling
Food and Beverage Handling
Bilingual (English/Spanish)
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