Customer Service Manager

Leonor Alda C. Baltazar

***-* *. ****** ****., Proj. 4, Quezon City 1109.

Cellphone No. 092*-*******

E-mail address: *************@*****.***

SUMMARY

I am a graduate of Bachelor's degree in Computer Engineering with a strong

background in Typing, Internet and using Microsoft Office. I have more than

2 years of Data Encoding experience; Expertise in preparing documents

needed, monitoring registrations of applicants by typing it in the

computer, encoding registered applicants in the website and recording all

job placements into excel.

QUALIFICATIONS

.

. Proficient Typing skills (30-35 words per minute); Data Entry Skills

. Computer Expertise using Microsoft Office

. Proficient internet skills using Google Chrome

. Basic telephone etiquette skills, fax knowledge, and e-mail

proficiency.

PROFESSIONAL EXPERIENCE

LDS EMPLOYMENT RESOURCE SERVICES - Present

The Church of Jesus Christ of Latter-day Saints, Quezon

City

Volunteer Staff / Church Service Missionary

Responsibilities:

*Receptionist

. Answering and Transferring phone calls in a polite manner and

receiving mails.

. Deliver friendly, efficient customer service and to create a warm and

welcoming atmosphere to applicants.

. Deal with all inquiries in a professional and courteous manner, in

person or on the telephone.

. Assisting applicants to their computer, printing, copying needs.

*Data Encoder

. Encoding documents and reports needed.

. Code and process applications into required electronic format.

. Stored and manage completed documents.

*Secretary

. Communicate with applicants telephonically and in person.

. Prepare and correspondence reports and documents.

. Manage office supplies.

KAISA CONSULTING

80 - 82 Ramcar Center Roces Avenue, Diliman, Q.C.

September 24, 2006 - February 24, 2007

Technical Helpdesk

. Identify, research, and resolves technical problems, timely response

to telephone calls, email and

personnel requests for technical support

. Responsible for giving the first level support for pc problems.

. Assist employees' needs by providing encoding, printing, scanning and

disseminate upcoming activities to other departments through instant

messaging.

EDUCATION

Bachelor of Science in Computer Engineering (BSCoE), 1999-2004

AMA Computer University

32 Km. Main Road Canlalay Bi an, Laguna

AWARDS AND MEMBERSHIPS

. Board Secretary, AMA Batch 2004 Yearbook

. Phisces Jr. Member, BSCoE Club

. Young Women Secretary, LDS

SEMINAR ATTENDED

. PC Assembly and Disassembly, PC Troubleshooting, Network Security,

Micro Controller Circuits

. LDS - ERC Career Workshop

. Call Center Course (Informatics)

REFERENCES

Mr. Dany T. Daquioag Associate Manager - ERC

Metro Manila

THE CHURCH OF JESUS CHRIST OF LATTER-

DAY SAINTS, Aurora Blvd. cor. J.P.

Rizal St., Cubao, Quezon City

Contact Number: 091*-*******

Mrs. Valerie A. Pajaro Certified Public Accountant

Contact Number: 0932-

8811777

Certified true and correct:

(Affix Signature here)

Leonor Alda C. Baltazar

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