Sales Manager Customer
Resume:
RESUME
Personal Profile
*) Name : BHASKAR. R
2) Job Code : Sales Manager.
3) Current Employer : India Infoline Public Ltd
4) Current Position : Sales Manager.
5) Current Salary : 20000 / Per Month
6) Expected Salary : Negotiable
7) Notice Period to Join : 15 Days
8) Current Location : Chennai
9) Years of Experience : 69 Months
10) Preferred locations :
Chennai.
BHASKAR. R
[pic] OBJECTIVE
To pursue a career in an environment that offers me the opportunity to
utilize and expose my potential to the fullest and develop my skills to
provide excellent support.
[pi EXPERIENCE
c]
Total Experience: 69 Months
Name of the Companies:
Aegis BPO Services (Essar Groups): In Chennai for 19 months as a
customer care officer.
Optimus Global Services Pvt. Ltd from Polaris: In Chennai for 12
months as Sr. customer care Executive.
India Infoline Ltd: In Chennai for 38 months as a TEAM LEADER And
SALES MANAGER.
[pi EMPLOYMENT HISTORY
c]
1. Aegis BPO Services (Essar Groups) : Joined as a Customer Care Officer,
The Nature of job was as a
Customer Support Executive used to dail for TAMIL NADU HUTCH PERPAID
CUSTOMERS{out bound},and inform the validity dates to customers and
promot the new perpaid offers to customers, if customer raises any
complient regarding the services, service request will be raised
Job Profile
> Used to dail for TAMIL NADU HUTCH PERPAID CUSTOMERS.
> Inform the validity dates to customers.
> Promot the new perpaid offers to customers.
> Customers given any complient regarding the service, take
service request.
> Achieving the targets and making the Team Leader satisfy.
> Resolving customers Query and fulfill customers Requirements.
2. Optimus Global Services (A Polaris Company): Joined as a Sr.Customer
Care Executive for due date calling, collection process, verifier for
the quality department a cross the floor and used to do confirmation
and was promoted as acting team leader in operation and was handling a
team of 10 members.
Job Profile
> Answer escalated calls, assess customer support needs and handle
accordingly, log customer calls.
> Maintain Escalation report & distributing the same amongst team
members & meet commitments as promised.
> Doing quality analysis & calibration with clients on parameters
like policy & procedures, agent performance improvement etc.
> Taking care of the quality rating of team members & giving
timely feedback.
> Conducting and organizing new trainings for the team every month
to use new tools.
> Generating reports on team statistics & delivering the same to
the Agents on a weekly basis.
> Conducting fun activities for the team, with fun at work in mind
3. India Infoline Public Ltd : Managing a team of 20 members,
Job Profile
> Handling 15-20 Agents in a team.
> Maintaining reports.
> Interacting with clinents.
> Achieving the targets and making the clients and mangement satisfy
> Maintains attrition.
> Preparing daily agents Reports and sending it to management and
Clients.
> Resolving Agents Query and fulfill agents Requirements
> Organizing Events.
> Team motivation and daily conducting meeting with the team.
Name of the Reports
1. Pre - Shift Report
2. Operations Report
3. Hourly Tracker
4. All Productive Report
5. Attendance Report
6. Quality Report
7. Dialer Report
a) Agent Wise
b) Shift Wise
8. C.W.N Report
9. Down Time Tracker
[pi QUALIFICATION
c]
Under Graduation in B.SC (COMPUTER SCIENCE)
QMC of Arts and Science at Chennai, Medavakkam
Chennai
[p PERSONAL INFORMATION
ic
]
DOB : 27/12/1984
Nationality : Indian
Sex : Male
Age : 28
Email ID : ************@*****.***
[p COMMUNICATION ADDRESS
ic
]
Mobile : 984*******
Plot : No: 295,19th block
Godhamedu, Saidapet
Chennai-15
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