Customer Service Data Entry

Christine Phu

El Cajon, CA, *****

617-***-**** / *********.****@*******.***

Professional Overview:

Nationally Certified Pharmacy Technician with 5+ years of customer service and 3 years

pharmacy experience in a fast-paced and high volume retail environment handling confidential

paperwork, medical billing, data entry, administering medication and providing quality patient

care.

Core Qualifications:

• Client relations

• Data entry with accuracy

• Drug administration

• Customer service

• Healthcare billing/reconciliation

• Bilingual (English and Cantonese)

• Excellent communication/organizational skills with ability to multi-task

• Attention to detail

• Microsoft Office, Excel, PowerPoint proficiency

• Outstanding interpersonal skills

• Courteous and professional demeanor

• Phone etiquette

• Inventory specialist

• Knowledge of medical terminology

• Reliable and punctual

• Average 54 WPM

• 7387 KPH

Accomplishments:

• Customer Service

-Establish strong customer relationships

-Provide excellent service

-Helpful and assisting to patient’s needs

• Pharmacy Technician:

-Process and fill prescriptions

-Fast and efficient performance

-Abide by HIPPA laws; patient confidentiality

-Ensure that all prescriptions are accurate through precise documentation

-Manage and process priority prescriptions

-Team player; works well with colleague

-Bill proper insurance and resolve any conflicts

Education:

Watertown High School, 2002 to 2006

Watertown, Massachusetts, USA

High School Diploma

Graduated: June of 2006

Central Maine Technical College, 2006 to 2007 (Full-time)

Auburn, Maine, USA

Clinical Laboratory Science

Degree: N/A

Middlesex Community College, 2008 to 2012 (Part-time)

Bedford, Massachusetts, USA

Degree: Biotechnology (3 credits from AA degree)

Job History

Practitioners Contract Services Representative

May 2013-present (Temp position)

American Specialty Health-San Diego, California

• Discuss contract agreements with practitioners

• Handle and resolve discrepancies

Pharmacy Clerk

November 2012-February 2013

OptumRx –San Diego, California

• Received orders in a 24/7 call center environment for medical prescriptions and re-fills

• Answered 60-80 calls per day

I left position to pursue more of an interactive role. I enjoy speaking with clients and consumers

in a face paced environment.

Certified Pharmacy Technician

November 2009 to October 2012

CVS Pharmacy- Watertown, Massachusetts

• Responsible for heavy and accurate data entry for filling and dispensing medication

• Work directly with customers and physicians electronically/fax or over the phone

• Outbound and inbound calls to verify insurance eligibility and research and resolve

discrepancies

I left this position when I relocated to San Diego to be close to family.

Retail Associate

August 2007 to November 2009

Penfield’s Business Center/Guest services in Westin Hotel – Waltham, Massachusetts

I left this position to pursue an opportunity in healthcare.

Retail Associate

May 2007 to August 2007

Aeropostale – Watertown, Massachusetts

This was a retail position that I worked for a summer in between school semesters.

Academic Awards

Dean’s List for two consecutive semesters (Fall ’09 and Spring ’10)

Certification

PTCB: CPhT License

Certification Number: 6201-0701-0354-929

In progress:

CA pharmacy technician license

Application submitted

Contact this candidate