Sales Customer Service

KRISTINA COTE

*** **** ***** ******

Charlotte, NC 28202

Phone: 404-***-****

Email: *******@*****.***

OBJECTIVE

To obtain a position as a Human Resource Generalist for a growth oriented company in a

challenging environment that is conducive to achieving both personal and professional goals.

EDUCATION & SKILLS

The Art Institute of Charlotte, Charlotte, NC, Bachelor of Arts, Interior Design.

Graduated June 2011

Central Piedmont Community College, Charlotte, NC, Certificate, Business Administration

Specialization in Human Resources Generalist.

In Progress

PROFESSIONAL EXPERIENCE

LaVida Massage, Charlotte, NC –Sales Associate/Front Desk Coordinator. July 2011-Current

Overseeing and managing the daily operations of the spa

Achieving all membership and retail sales goals

Training and monitoring the performance of sales associates

Providing excellent service to members/ guests by answering phone calls, setting

appointments, greeting members/ guests upon arrival and selling memberships

Maintaining professional and impeccable spa environment for employees and members/

guests

Generating sales reports, bank deposits, maintaining inventory and ordering supplies

David Ross Salon, Charlotte, NC –Receptionist. January 2012-Current

Scheduling guest salon services while implementing proper procedures

Greeting guests and escorting to waiting areas

Informing service professionals of daily schedules and/or any adjustments

Maximize books for each service professional in a fair and consistent manner

Closing sales and encourage guests to pre-book services

Studio Fusion PA, Charlotte, NC -Interior Design Intern. March-June 2011

Supported the Interior Designers with all aspects of the project work from conceptual to

design development and construction documentation

Responsible for activities related to design, space planning, layout, and specifications of all

furniture

Provided professional customer interface by attending client planning meetings to determine

furniture needs and developed solutions to meet these needs

Serenity Aveda Day Spa, Fort Lauderdale, FL-Sales Associate/Receptionist. 2005-2009

Executed standard telephone procedure using appropriate customer service etiquette

Responsible for balancing and checking register drawer

Committing to and providing various AVEDA stress relief rituals

Educated guests on all services

Additional Skills:

Proficient in all Microsoft software such as Word, Excel, PowerPoint, Publisher, and Outlook

AutoCAD, Revit Architecture, Adobe InDesign, Photoshop, and Illustrator

Ability to multi-task and interact effectively with clients, managers, and co-workers

Self motivated and goal driven

Excellent oral and written communication skills

VOLUNTEER WORK

Grace Covenant Church - Office Assistant. January 2010-2012

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