Project Manager Customer Service

Neveen Nabil Soliman

*** ******, ****** ** ***** Cell: 949-***-**** **************@*****.***

PROFILE

Creative dynamic professional executive person working in the Marketing, Public relations and customer services field, with more than Ten years experience in this scope of work.

I was involved in all areas related to practical execution of different projects for international companies, practically presenting & surveying their products to the Egyptian market.

One of the main areas of achievements was involvement in the planning, designing and implementation of effective social events whether it serves scientific or social purposes that supported the clients’ perception of their corporate social responsibilities.

KEY SKILL AREAS INCLUDE

Strategic planning Public Relation Quality Assurance

Marketing strategies Budget Development Operations Management

Customer service Team Management Financial Management

PROFESSIONAL EXPERIENCE

Marketing and public Relation Manager Masters advertising agency 2007 - 2012

- Professionally managing and marketing for a private owned advertising agency depending on wide base

of Public relations and Marketing work experience.

- This included practical execution of different projects and campaigns for international companies;

successfully presenting and promoting their products to the Egyptian market.

Key Highlights

Planning, designing and implementation of effective promotional campaigns and social events serving either scientific or social purposes that supported the clients’ strategy in the market and delivered their perception of corporate social responsibilities

Based on the above-mentioned experience I was chosen as Project Manager in Active PR 2008 - 2011 on freelance basis. I was also chosen by AIT consulting services as an associate consultant for their company on freelance basis.

Client service Manager MBS Marketing and Broadcasting services 2005 - 2007

Reviewing all clients’ accounts and assuring delivering best service quality.

Observed and report on social, economic and political trends that might affect their products in the market.

Guest Relation Manager Sonesta Hotel, Cairo 1996 - 2005

Supervised, coordinated and evaluated work of all Room service employees, housekeeping and front desk staff to ensure delivering of best service quality to the hotel customers and VIP guests.

Key Highlight: Awarded as employee of the year 1996 in hospitality from the heart achiever.

EDUCATION:

1989 - 1990 G.C.E. High school Diploma,Oxford,London

1990 - 1995 Bachelor Degree in Veterinary Medicine, Cairo University

1997 – 1999 Business administration and Marketing Diploma, American University in Cairo 2005 - 2007 Health care and Hospital Management Diploma, American University in Cairo

LANGUAGE FLUENCY: - English: Excellent Arabic: fluent French: fair

Contact this candidate