Customer Service Manager

Mary L. Carpenter

P.O. Box ** 630-***-**** or 815-***-****

Shabbona, IL 60550 **************@*****.***

Education: Kishwaukee College – Malta, IL

Associate of Applied Sciences earned in August 2010

Major – Business and Marketing Management

Significant Courses/Experiences:

- Excel/Spreadsheets - Entrepreneurial Finance

- Consumer Economics - Business Mathematics

- Management Information Systems - Human Resource Management

- Human Relations - Introduction to Business

- Introduction to Management - Introduction to Marketing

- VP of Business Club 08/09 - President of Business Club 09/10

Joliet Junior College – Joliet, IL

Associate of Applied Sciences earned in December 2008

Major – Culinary Arts

Significant Courses/Experiences:

- Sanitation Certificate - Principals of Hot Food Preparation

- Cost and Portion - Food Service Purchasing

- Catering - Hospitality Supervision

- Nutrition - Garde Manger

- Friday Night Dinner Series - Menu Planning

- Culinary Competition Team, Silver Medal Earned at ACF Regional Conference

Work 03/13-present: Farmers Insurance

Experience Position: Agent

Job Duties: Selling Insurance

Marketing

Entering policies

Providing excellent customer service

Answering phones

02/13-03/13:American Family Insurance

Position: Office Manager

Job Duties: Selling Insurance

Marketing

Entering policies

Providing excellent customer service

Answering phones

09/12-03/13:Millbrook Hunt Club – Millbrook, IL

Position: Household Manager

Job Duties: Maintaining a clean club house

Maintaining a full inventory

Stocking the inventory of the club house

06/12-09/12: Prometric Testing Center – Sycamore, IL

Position: Test Center Administrator

Job Duties: Maintained a secure testing environment

Checked in and out customers

Answered phones and greeted customers

08/10/-05/11: Bull Moose Bar and Grille – Sandwich, IL

Position: Executive Chef and Kitchen Manager

Job Duties: Ordered all of the food/supplies

Hired and trained all staff

Scheduled staff

Managed staff of 15-20

Maintained proper sanitation

Created daily specials

Expedited

Managed every aspect of the kitchen

Hosted, served and ran food

Helped programed POS system

Position: Consultant

Job Duties: Created the menu

Developed all recipes

Designed all of the menus

Organized the layout of the kitchen

Guided purchasing of equipment

05/05-08/10: Private Catering

Position: Executive Chef

Events Catered: Private dinner parties

Open houses

Museum openings

Formal graduation parties

Job Duties: Planned menus according to clients’ needs

Managed budgets

Purchased event supplies

Hired and managed staff

Created table-scapes

06/07-01/09: Executive Affiliates – Big Rock, IL

Position: Private Chef

Job Duties: Prepared foods for special dietary needs

Supervised every aspect of the kitchen

Prepared meals for 1-200 people

Planned menus

Maintained the budget

Managed the wait staff

Maintained proper sanitation

Purchased groceries

Prepared meals for staff and guests

Helped supervise children

Took care of pets

09/06-06/07: Duy’s Shoes and Sportswear, Sandwich/Yorkville, IL

Position: Sales Associate

Job Duties: Maintained customer relationships

Assisted with customer purchases

Answered phones

Ran cash register

04/02-05/06: Dickson Valley Camp – Newark, IL

Position: Cook (07/03-05/06)

Job Duties: Managed staff of 1-6

Prepared meals for 20-200 people

Maintained/enforced proper sanitation

Introduced new menu items

Position: Kitchen staff (04/02-07/03)

Job Duties: Assisted with meal preparation

Helped maintain proper sanitation

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