Manager Customer Service

Carolyn Lowe

**** ********* **** *******, ** ****1 901-***-**** ****.*******@**********.***

Human Resources Generalist

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing team-building programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Start-up

Employment Law

FMLA/ADA/EEO/WC

HRIS Technologies

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Professional Experience

Pinnacle Airlines- Memphis, TN

Provide customer service to customer while traveling on business or pleasure while inflight to make sure there travel experience are safe and comfortable.

Corporate Recruiter (Contract), Oct. 2012-Current

Recruit corporate candidates’ for different branches in United States. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Locate, recruit and evaluate new talent

Build talent communities e.g. colleges, community centers, media outlets & social media

Manage all training in my designated area for Mechanic and inflight position

Search and recruit applicant for branch manager position

Handle all out of town job fairs

Build talent communities e.g. colleges, community centers, media outlets & social media

Coordinate compensation and benefit packages for offer letters and relocation benefits

William Sonoma - Memphis, TN

High-end American consumer Retail Company that sells kitchen wares, furniture and linens, as well as other housewares and home furnishings, along with a variety of specialty foods, soaps and lotions.

On-Site Recruiter (Contract), Sept. 2011 – May. 2012

Recruited to help open new company branch in Memphis, guiding the start-up and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Develop recruitment and talent management strategies in accordance with company vision and mission statement

Locate, recruit and evaluate new talent

Achieved 98% compliance with Certificates of Insurance and Workers Compensation for each contractor, encompassing about 175 documents per project, by designing and implementing tracking system.

Coordinate screening and interview schedules

Coordinate compensation and benefit packages for offer letters

Adhere to all state and federal laws regarding hiring practices

Recruit accounting and finance professionals for specific positions through networking, direct sourcing calls, and internet recruiting.

SMITH & NEPHEW – Memphis, TN

Provides high performance joint replacement systems for knees, hips and shoulders; leading edge trauma products to help repair broken bones and a range of other innovative technologies that alleviate pain in joints, promote healing and help people regain their active lives.

Recruiting Manager (Contract), Oct 2008 – May 2011

Key Results:

Developed recruiting strategies and processes that align with the corporate mission and vision statement

Increased annual revenue from $15,000 to $297,000 by initiating project change orders, eliminating negative financial impact of client-driven project overruns.

Hands on experience in a full life cycle Recruitment

Utilized a broad variety of source in search efforts including Linked-In, internal candidate database, job boards and networking

Incorporated company branding, social networking, referrals, and campus recruiting, within the process

Analyzed the hiring process using recruiting metrics and reported the results to management

JIT Medical Solution - Memphis, TN

Recruiting Manager, July 2004 –Oct. 2008

Key Results

Managed an average of 70 projects from $5,000 - $450,000 simultaneously. Served as liaison between Sales Engineers, Manufacturing, Distributors, and Contractors.

Recruited candidates through career fairs, referrals, colleges, and other reputable sources

Determined client needs and placed skilled employees with full-time assignments

Reduced overpayment to subcontractors 50% by renegotiating payment terms, implementing bi-weekly payroll and subcontractor payments, and developing process for creating project budgets.

Conducted phone screen interviews

Recruited talent in compliance with federal and state guidelines

Coached candidates on proper behavioral and professionalism

Created and corrected reports and research/correction vendor’s discrepancy with employee data

Reduced research time 45%, providing more rapid quote turnaround, by introducing Distributor Checklist.

Education

Ashford University Coral Gable, FL

Human Resources & Business Management (2010)

Activities: Worked concurrently during college as a sales rep and team supervisor for ABC Video Store.

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security. Affiliations:

Society for Human Resource Management (SHRM)

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