Customer Service Medical

Juan Carlos Vasquez

** ******* *** - ******, ** *2119

Phone Number 617-***-****

************@*****.***

Objective: To obtain the Human Resources - Coordinator position currently available that will utilize my administrative skills to

benefit mutual growth and success.

Summary:

• Proficient in Microsoft Office 2010.

• Excellent listening, written and verbal communication skills.

• Able to type 60 words per minute.

• Great customer service experience.

• Fluent in both the English and Spanish languages.

• Work very well with managers, coworkers, independently and the public at large.

Education:

Cambridge College Cambridge,

MA Bachelors of Science: Business Administration June 2007 G.P.A. 3.8

Internship:

Beth Israel Deaconess Medical Center Boston,

MA Administrative Assistant 10/05-12/05

• Prepared correspondence and processed electronic tickets.

• Utilized company’s “Performance Manager Databases” by checking records into and out of the hospitals’ intranet system.

• Promptly emailed and paged on and off-site physicians with patient updates.

• Arranged, sorted, and organized letters/packages and other materials.

Experience:

Boston’s Community Medical Group at Boston Medical Center Boston,

MA

Administrative Coordinator (as temp. through Randstad Staffing) 6/2012 – 1/2013

• Coordinated the intake of new patient referrals.

• Confirmed insurance information. Used N.H.P. and Q.N.X.T. systems for processing patient authorizations.

• Distributed new patient enrollment notices. Worked with confidential information.

• Answered phones and triaged calls. Prepared encounter forms for billing.

• Updated patient database as necessary. Created reports as requested, I.C.D.-9 code usage.

• Responded to requests from billing service for patient and clinician information.

• Provided backup administrative and clinical support with faxing, copying and other office functions.

Harvard Medical School / Harvard Pilgrim Health Care Institute - Department of Population Medicine

Data Entry - Project Specialist (as temp. through Total Clerical Services) 3/12-4/12 Boston, MA

• Used Excel heavily. (Charts, graphs and tables). I.C.D.-9 code usage.

• Edited medical reports and completed the final version that would be posted on website.

• Utilized research experience to search for medical terms and codes on company intranet.

Associated Early Care and Education

Administrative Support (as temp. through John Leonard Staffing Services) 11/11-12/11 Boston, MA

• Data entry (Microsoft Office)

• Used Microsoft Excel heavily.

• Answered phones, made outgoing phone calls to clients, organized files and mailings; scheduling.

• Laminated documents.

• Translated verbally and on paper.

The Boston Housing Authority (Leased Housing and Occupancy Department) Boston,

MA Administrative Support (as temp. through John Leonard Staffing Services) 04/08-02/09 - 05/09-7/09 - (Permanent) 7/09-3/11

• Performed duties such as data entry; filing.

• Worked on provisional administrative project.

• Stocked Housing Resource Room.

• Provided individual housing counseling to recipients.

• Assisted staff with duplicating materials for distribution to participants.

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