Customer Service Medical Assistant

Antonice Bilal

Home 216-***-****

*****.********@*****.***

Summary Cell 440-***-****

Obtain a position as a team-player in a people-oriented organization where

I can maximize my strong customer-service experience in a challenging

environment to achieve the corporate goals.

Skills

Commitment to quality and service

Committed to 100% client satisfaction

Perform well in high-demand, fast-paced environment

Customer friendly

Staff motivator

Microsoft Office Suite/Processor/Word Proficient

Excellent organization and coordinating skills

Staff Training

Problem resolution

Advanced interpersonal skills

Strong communication skills and customer focus.

Strong customer service and organizational skills.

Proficient computer literacy and ability to type a minimum of 80 words per

minute.

Professional telephone manner.

Ability to interact effectively as a member of a team and work

collaboratively with other departments.

Ability to listen to customers (e.g. students, staff, etc.) and to

understand and respond positively to their requests.

Ability to manage multiple tasks and work under pressure.

Flexible and willing to assist with various clerical functions.

Initiative

Dynamic team player

Proactive

self-motivated

Easily trained

Adjust well to change

Friendly

Self Motivator

Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects.

Energetic performer consistently cited for unbridled passion for work,

sunny disposition, and upbeat, positive attitude.

Conscientious go-getter who is highly organized, dedicated, and committed

to professionalism.

Accomplishments

Customer Service

Developed long-term relationships with customers which increased repeat

business.

Maintained a positive dining experience for all restaurant patrons.

Sales and Promotion

Planned and executed promotional events to market services to new clients.

Inventory

Performed accurate monthly inventories of supplies and equipment.

Employee Training

Educated new employees on proper facility procedures and policies

Instructed and administered facility menu and policy exam to new employees.

Honor Roll- Medical Assisting/Phlebotomy (all year)

Experience

McDonalds (manager trainee)4951 Lee Rd Cleveland, Ohio 44105

06-2008/06/2011

Achieved high customer satisfaction for duties performed.

Collaborated with teams, departments, clients to ensure the delivery of

efficient, high-quality service. Consistently recognized by management

for providing superior customer service. Worked closely with clients, team,

and customers to produce [positive result]. Provided coaching, mentoring,

and consultation to staff to enhance staff development. Resolved guest

complaints. Won "Employee of the Month" award on two separate occasions.

Consistently received positive feedback from guests on performance

reviews. Created repeat business by developing long-term relationships with

regular customers.

Set-up and operated line for breakfast and lunch service. Responsible

for daily set up of five stations. Trained kitchen staff on proper use

of equipment, food handling, and portion sizing. Enforced safety

procedures in accordance with facility policies and government regulations.

Centers For Women Clinic 11710 Shaker RD, Cleveland, Ohio 44120 (PRN) (CMA,

Phlebotomist Tech) 06-2011- 12-2012

Draw patients blood, auto clave medical instruments, pull/organize

charts, set appointments, (receptionist) front/back office work, assisting

in minor fetal surgery/procedures stock medicine closets, blood test for rh

levels, manage switchboard telephone.

Ever staff 33536 Aurora Road Solon, OH 441**-**-****- Currently

multiple assignments including warehouse/line lead

Education

South High School Graduate 09

Honor Studies Student of 4 years/Honors Class 9-12th grade

Ranked 06/206 in senior class (GPA 4.0)

Specialized studying in Physical Anatomy and Sport Medicine/Sports

Management

President of Drama club/Debate team

Varsity cheerleader for 3 years

Accepted into Toledo University 2009/2010

Cleveland Institute of Dental Medical Assisting Graduate 2010

2450 E. 24th street Cleveland, Ohio

Medical Assistant MA 2010/ Phlebotomy

Bryant & Stratton College (Currently enrolled/Part time) Bachelors Health

Administration Services

Honorable communications (Constant GPA of 4.0)

Punctual filing

Microsoft Computer Proficient

Persistent

Larock HealthCare Graduate (2013) Stat tested Nursing Assistant

* As a person I try my best! Whatever becomes the job and am forth and

willing. I give my best at all times and always accomplish what I intend

to. Always willing to learn although I know I'll never stop learning!

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