Customer Service Manager

**** ******* ***** **** ***.A-*

Lorton, VA *****

Cell 703-***-****

************@*******.***

Carmen Anzola- Vasquez

Objectives

To perform as a Property /Assistant or Leasing Professional utilizing my

outstanding abilities to achieve the financial and operational goals established for

the community. To be accountable for ensuring the optimum operational and

financial performance of the community; including personnel, leasing, collections,

resident cervices, maintenance, revenue enhancing and other capital improvements,

contracted services, administration and reporting, safety and legal compliance.

Highlights of Qualifications

Proven leadership and organizational abilities

•

Strong analytical skills

•

Consummate team player

•

Detail oriented

•

Superior customer service skills

•

Bilingual Spanish English

•

Experience

February, 2011 to present Woods of Fairfax

Lorton, VA 22070

Assistant Property Manager

• Assist in bringing the property from 90% to 95%

leased in a matter of one month in a half

• Answer phones

• Greed customers as they come in the door

• Follow up with all guest cards, schedule

appointments

• Show apartments explain all the features and benefits

of renting with us.

• Assist with application process to make apartment

leasing simple and easy.

• Go over the lease with future resident, schedule

move in inspection.

• Make customer feel comfortable through the whole

process of moving

• Take maintenance requests, assist residents with

lease signing

Aug, 2010-January 2011 Value City Furniture

Sterling, VA

Sales Associate

• Greed Customers at the door

• Find out what they are looking for

• Advise them on what looks better

• Finally close the sale wright the sales order and

• Schedule delivery

December, 2008-January 2010 Clark Realty Company/Ashburn Meadows

Apartments,

Ashburn, VA

Property Manager

• Responsible for all contracts and daily reports

• Increased occupancy from 84% to 90% in 3 months

• Direct supervised the Maintenance Manager, Porters,

Assistant and Leasing Associates

• Performed audit of files to ensure they were all qualified

under company guide lines

• Compared all reports and batches: made daily bank

deposits

• Pay invoices weekly

• Maintained high levels of resident satisfaction via

superb customer service as well as resident functions

twice a year

• Achieve targeted occupancy levels for the property

• Managed the property and collect rents, security

deposit as well as posting them

• Perform various reports: budgets, vacancies, monthly and

weekly reports, forecasts, recruit, hire, train, and manage

associates

April, 2008 – December 2008 Rimsi Corporation/Washington Square Apartments,

Alexandria, VA

Property Manager

Responsible for all daily activities and reports

Keep property at 98% occupied

Answer phones, make appointments, lease apartments

Type leases, renewals, walk property, conduct

In unit inspections, keep delinquency and occupancy

As low as possible, to keep the property running smoothly.

Always provide outstanding customer service.

March, 2007 – April 2008 JBG Companies / Brookdale at Mark Center, Alexandria

VA

Property Manager

Responsible for budget and capital improvement

Supervise 13 employees

Post rent and auditing all accounts for 472 apartments

Creating a professional but friendly relationships with all my

residents

Closing out the books for the end of the month billing

Paying invoices

Walk vacant units in order to schedule Contractors to work on

vacants

Moving in and out residents/doing sodas

Sending 5 days/ make daily bank deposits

Evictions when necessary

Walk the property to ensure everything look the best

Analyzing market competitors to focus promotions

Reviewing resident accounts and file accuracy prior to

portfolio managers signature

Develop targeted marketing schemes to increase traffic and

closing ratios

Brought the occupancy from 84% to 95% in a matter of

months

April, 2006- March, 2007 DMV/ Franconia, Springfield, VA

Customer Service Representative

Assist customers in a fast yet courteous manner

Data entry

Issuing car titles, registrations, handicap stickers, plates, driver

licenses verify legal status on all applicants, take pictures,

etc.

Translations for customers

Jul, 2005- March, 2006 Edgewood Management/ Buckman Road, Hunting Creek

Property Manager

Supervised 2 communities and maintained good occupancy

Oversee 7 employees

Submit HAP for payment, posted all checks, and paid the

invoices

Good customer service and administration skills

Work on reviews to ensure that all employees got a fear review

Brought occupancy from 89% to 100% with in 1 month

Schedule contractors, for cleaning, t/o, etc.

October, 2004-July, 2005 Silver wood Management/ Patrick Henry Apartments

Property Manager

Supervised 3 employees, maintained community always

100% occ

Post rents, approve/reject applications

Submit the OSR every year

Answer phones, lease apartments, out reach

Audit files to ensure they were all qualified under company

guide lines

Walk Property, maintain a good curb appeal

Make sure all reports and batches match, make daily bank

deposits

Organizational skills

Great Attention to detail

Educations

GED Gunston School-1982

Data Entry- 1986

Real Estate Certificate/ Coldwell Bankers: 2003

References upon request

Contact this candidate