Sales Manager
Resume:
Brian K. Henderson, M' Ed. **** S. Lawndale Avenue. Apt#2nd
Floor
Chicago Illinois 60623
*********@*******.***
Objective: A management position in human resources or
general management in the customer service,
retail, call center, education, or social services
industry.
Also would accept a entry to upper level business
position in the education, call center, business,
education, or social services position.
Executive
Summary: * Work well in a high pressure environment.
* Trained in all areas of management, human
resources, payroll and MS Word, Excel, and
PowerPoint.
* Strong training skills.
* Skilled with computer systems and software.
* Skilled at organizing complex projects,
defining project priorities, and delegating
tasks.
* 7 years of diverse extensive management and
supervisory experience.
* Honest, friendly, outstanding communication
skills.
* Demonstrated accuracy, attention to detail
and ability to work well in team environment.
* Demonstrated ability to work effectively with
clients.
* Bring enthusiasm to team projects and
encourage others to develop workable ideas.
* Demonstrated effective leadership skills.
Experience: Uno Charter Schools Chicago, IL
Substitute Teacher October, 2011 to April, 2012
* Prepared for assigned classes, and showed
written evidence of preparation upon request
of immediate supervisors.
* Planned and conducted activities for a
balanced program of instruction,
demonstration, and work time that provided
students with opportunities to observe,
question, and investigate.
* Instructed and monitored students in the use
and care of equipment and materials, in order
to prevent injuries and damage.
* Assigned and graded class work and homework.
* Conferred with other staff members to plan
and schedule lessons promoting learning,
following approved curricula.
* Performed administrative duties such as
assisting in school libraries, hall and
cafeteria monitoring, and bus loading and
unloading.
* Conferred with parents and guardians,
teachers, counselors, and administrators in
order to resolve students' behavioral and
academic problems.
Substitute Teachers Unlimited Warren, MI
Substitute Teacher September, 2008 to April,2011
* Planned and supervised class projects, field
trips, visits by guest speakers and other
experiential activities, and guided students
in learning from those activities.
* Prepared for assigned classes, and showed
written evidence of preparation upon request
of immediate supervisors.
* Planned and conducted activities for a
balanced program of instruction,
demonstration, and work time that provided
students with opportunities to observe,
question, and investigate.
* Involved parent volunteers and older students
in children's activities, in order to
facilitate involvement in focused, complex
play.
* Instructed students individually and in
groups, using various teaching methods such
as lectures, discussions, and demonstrations.
* Performed administrative duties such as
assisting in school libraries, hall and
cafeteria monitoring, and bus loading and
unloading.
* Conferred with other staff members to plan
and schedule lessons promoting learning,
following approved curricula.
Convergy's Erlanger, KY
Account Manager January, 2008 to May, 2008
* Managed assigned accounts and established
close working relationship with key buyers.
* Educated customers on company's current
products and services.
New Hope and Horizons Cincinnati, OH
Program Coordinator January, 2007 to May, 2007
* Directed activities of organization to
coordinate functions of community health and
welfare programs.
* Was instrumental in supervising 25 direct
care staff in MR/DD homes successfully
handled payroll, doing work schedules,
approving time sheets, approving time off,
and field home inspections.
National College of Education Florence, KY
PT Adjunct Faculty March, 2007 to May, 2007
* Conducted university courses for
undergraduate and graduate students.
* Prepared and delivered lectures to students.
* Compiled bibliographies of specialized
materials for outside reading assignments.
* Stimulated class discussions.
* Compiled, administered and graded
examinations and assigned this work to
others.
* Successfully handled teaching Human Resources
Administration part-time for National College
Of Education.
Substitute Teachers Unlimited Warren, MI
Substitute Teacher September, 2005 to January,
2007
* Planned and supervised class projects, field
trips, visits by guest speakers and other
experiential activities, and guided students
in learning from those activities.
* Involved parent volunteers and older students
in children's activities, in order to
facilitate involvement in focused, complex
play.
* Assigned and graded class work and homework.
* Prepared, administered, and graded tests and
assignments in order to evaluate students'
progress.
* Used computers, audiovisual aids, and other
equipment and materials to supplement
presentations.
* Conferred with other staff members to plan
and schedule lessons promoting learning,
following approved curricula.
* Performed administrative duties such as
assisting in school libraries, hall and
cafeteria monitoring, and bus loading and
unloading.
* Provided disabled students with assistive
devices, supportive technology, and
assistance accessing facilities such as
restrooms.
Educational Curriculum Services Elkart, IN
Computer Lab Teacher September,2005 to June,2006
* Planned, evaluated, and revised curricula,
course content, and course materials and
methods of instruction.
* Maintained student attendance records,
grades, and other required records.
* Initiated, facilitated, and moderated
classroom discussions.
* Evaluated and graded students' class work,
laboratory work, assignments, and papers.
Midwest Suburban Publishing Tinley Park, IL
PM Call Center Shift Manager May, 2000 to July,
2000
* Managed and coordinated daily sales
activities.
* Directed staffing, training and performance
evaluations in order to develop and control
sales program.
* Responded to written and telephone requests
for interviews.
* Responsible for supervising PM Shift but
responsible for interviewing, hiring, and
staffing for both shifts.
Livebridge LaGrange, IL
Call Center Team Leader Supervisor July, 1999 to
March, 2000
* Managed and coordinated daily sales
activities.
* Directed staffing, training and performance
evaluations in order to develop and control
sales program.
* Developed sales campaigns in order to
accommodate goals of company.
* Successfully managed a 10-15 person team and
supervision of 25 call center reps in a
telemarketing sales call center.
* Was instrumental in hiring and training for
both PM and AM shifts.
SSU News Springfield, IL
Advertising Sales Manager August, 1992 to August,
1994
* Sold classified and display advertising space
for publication.
* Prepared lists of prospects from leads in
other papers and from old accounts.
* Collected payments due.
* Visited advertisers to point out advantages
of own publication.
* Supervised and managed the advertising sales
department for the SSU News. Was responsible
for display and classified advertising. Was
responsible for supervising 2 ad reps and
supervising 2 display editors..
Operation Transcend Chicago, IL
Director of Youth Services, August, 1998 to
August, 1991
Community Relations, and
Development
* Established and oversaw administrative
procedures to meet objectives set by boards
of directors and senior management.
* Participated in the determination of
organizational policies regarding such issues
as participant eligibility, program
requirements, and program benefits.
* Spoke to community groups to explain and
interpret agency purposes, programs, and
policies.
* Directed fund-raising activities and the
preparation of public relations materials.
* Evaluated the work of staff and volunteers in
order to ensure that programs are of
appropriate quality and that resources are
used effectively.
* Executed daily operations of supervising 5
staff persons..
Education: Argosy University Chicago, IL
Doctorate of Higher Educational Leadership-Major
2004-2008
Eastern IL University Charleston, IL
Masters of Science of Educational Administration
2002
University of Illinois at Springfield Springfield,
IL
Bachelor Of Arts in Labor Relations 1994
Awards: 1993-94 Who' Who Among Students in American
Colleges and Universities.
2005-06 Who's Who Among Teachers
2007-08 Who's Who Among Teachers in American
Colleges and Universities.
Publications: God's Servant of Courage: It's Only A Test
2005-Xulon Press. 112 Pages.
References: Available upon request
Contact this candidate