Training Sales
Resume:
Keisha Williams
** ********* **** ****** . ****** BEACH FLORIDA 33444
*********@*****.***
PROFESSIONAL PROFILE
TRAINING PROFESSIONAL: HIGHLY MOTIVATED TRAINING AND DEVELOPMENT
PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN TECHNICAL INDUSTRIES. STRONG
BACKGROUND IN DOMESTIC AND INTERNATIONAL SALES AND MANAGEMENT.
Critical skills and key strengths include:
? Strategic thinking ? Decision making ? Organization
? Problem solving ? Verbal reasoning
? Communication
? Competitive spirit ? Recruiting
? Work Ethic
Developmental Expertise: Assesses markets and develops appropriate
training strategies. Demonstrates strengths in instructional design,
facilitating learning, platform skills, and staff development.
Problem Solver: Analytical with an established track record for
identifying complex problems. Develops and implements creative solutions
achieving commitment to company goals, management objectives and high
quality performance standards.
Outstanding communication and interpersonal skills with the ability to
relate to individuals at all levels, from diverse backgrounds.
Creative, critical and resourceful thinker who consistently produces
first class results.
Professional experience
Independent Contractor
2001 to present
? Training Consultant
Hired by individual clients to design, develop and implement training for
proprietary software for call center representatives. Provide instructor
led training as well as consultative services. Conduct WBT courses and
assist in the development of curriculum for the e-learning platform.
Select Clientele and Projects:
Training Associates: Various clients (MSSB, QVC, Cingular/AT&T)- Training
and delivery on various proprietary applications including financial,
sales and POS software.
Arise Virtual Solutions formerly Willow CSN: Training Virtual Agents on
various proprietary applications
ATT Wireless Mobility (End User Care and Sales)-Training agents on varies
proprietary software.
800Flowers.com Sales: Training agents on CITRIX
Office Depot: Training agents on AS400 and GUI interface applications
Encore Marketing: Training agents on AS400
Carnival Cruise Lines Sales and Customer Service-Training agents on varies
proprietary software
Virgin Atlantic-Training agents on varies proprietary software.
Virgin America-Training agents on varies proprietary software.
TAW (Telephony At Work)-virtual phone platform
AppleSales: Training agents on proprietary software to initiate the sale
of iPods/iPads/MacBooks
Disney: Training agents on proprietary software as it relates to dining.
Highlights
Achieve training objectives through strong leadership and high
expectations
Exhibit creative ability to make curriculums clear and easy to understand
Maintain high evaluation scores.
Several students have received "fanatical" awards after training.
Provide consistent desk side support training on client proprietary
software applications
Productivity Point International - Fort Lauderdale, Florida
1997 to 2001
? Training Manager (1999-2001)
Provided direction and support to the training staff. Hired new recruits.
Determined and set development paths for trainers. Worked closely with
scheduling and sales to determine resources and classroom availability.
Ensured all policy guidelines were enforced. Maintained branch P&L.
Highlights
Implemented specific training seminars to fit the needs of agents and
particular markets
Conducted needs assessments and made recommendations for appropriate
additional/future training
Team members maintained a 4.8 (on a 5.0 scale) average or better on
student evaluations.
Worked closely with sales members resulting in profitable client
relationships.
Collaborated with IT on a daily basis to setup classes for delivery.
Integral role in working with accounting on profit and loss statements.
Productivity Point International - (continued)
? Senior Trainer (1997 - 1999)
Provided instructor led training as well as consultative services to a
number of clients. Work with sales force to build relationships with
clients.
Highlights
Served as Project lead on several projects including BellSouth & Legal
Services of Greater Miami
Named Trainer of the Month twice
Created training manuals for internal projects.
Worked closely with training manager and other trainers to develop
new/exciting ways to train.
Served as a mentor to less experienced trainers
Certified Aircraft Parts - Fort Lauderdale, Florida
1995 to 1997
? Information Analyst
Created and designed customized reports from an informational database.
Also included budget planning and market evaluation for a technical
aerospace service provider.
Eastern Financial Federal Credit Union - Miami, Florida
1992 to 1995
? Supervisor of Tellers
Supervised a team of twenty-five tellers. Responsibilities included
scheduling, payroll, correction overage/shortage discrepancies, support
and other general administration/operational duties.
Highlights
Team maintained the lowest rating on teller out of balances (1%).
Lead on implementation of new computer system (software) and documentation
manuals.
Assisted in the writing of a new teller manual after computer conversion.
TECHNICAL / SOFTWARE SUMMARY
Windows 7/XP/3.x/95/98/NT/2000 Lotus Notes 4.5/5.0
Lotus 1-2-3 5.0/6.0/97
Microsoft Office 95/97/2000/XP/10 Microsoft Access Programming
Act 2.0/3.0/4.0
Intro. to Visual Basic 6 Fundamentals Corel WordPerfect
Crystal Reports
Management and business courses
Project Management ICDC- Curriculum
Development Customization
Training Management Training I Audit Management
PPl Methodology New Hire
Orientation
Techniques of Instructions Introduction to
Visual Basic 6 Fundamentals
Education
Florida Memorial College - Miami, Florida
Business Management/Accounting
Indian River Community College - Fort Pierce, Florida
Accounting
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