Customer Service Management
Resume:
Dominic Miccio
Palmdale, Ca. 93550
Cell Phone
E-mail address
**********@*****.***
Summary:
I am a management professional with extensive experience in total quality management, managing
automotive fleets, customer service, strategic planning, inventory planning, cost planning, computer skills
and maintaining a safe and secure work environment. I have succeeded by guiding, empowering, leading
and teaching others by being a team player who works well with cross-functional teams. My experience
in the transportation industry ranges from performing mechanical repairs on fleet equipment to the daily
supervision and management of automotive fleets. I have worked under the rules and regulations of the
Department of Transportation, OSHA, and the Federal Motor Carrier.
Employment History/Professional Experience
The Sygma Network 2011
to 2012
• Maintenance Supervisor:
Responsible for managing and maintaining the tractor and trailer fleets.
Managed cost by maintaining proper parts inventory, mechanics hours,
clerical hours, equipment break down reduction, and fuel and oil levels.
Stayed in compliance with all state and federal laws pertaining to fleet
operations.
Stayed in compliance with chemical inventories and all MSDS regulations.
Held frequent safety meetings with the maintenance crew to ensure a safe
work environment.
Attended weekly management meetings to discuss cost and shop activities.
Gave quarterly presentations to driver groups to discuss maintenance shop
responsibilities and shop expectations of drivers.
Worked with outside dealerships for recalls and campaigns on new
equipment, and managed warranty repairs.
Worked with outside parts vendors to ensure proper parts pricing for
quality parts.
United Parcel Service 1983
to 2010
• Automotive Manager: 2000
to 2010
Applied total quality management daily.
Responsible for supervisor daily routine and emphasized team leadership.
Motivate and empowered supervisors to be time and cost efficient.
Responsible for strategic planning.
Set up annual goals for cost, production, part inventories, and safety.
Observed and mentored supervisor and hourly personnel to be cost efficient and
productive.
Managed fleets under the guidelines of the Department of Transportation, OSHA and the
Federal Motor Carrier.
• Automotive Supervisor: 1992
to 2000
Responsible for the daily supervision and accountability of mechanic work groups.
Held mechanics accountable for quality of work.
Responsible for maintaining a safe and secure work environment.
Responsible for insuring production goals were achieved.
Responsible for maintaining overall cost of production and part usage.
Maintained automotive part inventories.
Management safety co-chair for the facility automotive safety committee.
Responsible creating and overseeing mechanic weekly work schedules.
Maintained good employee relations with mechanic work groups as well as driver work
groups.
Attended and completed a Dale Carnegie management training course.
• Automotive Mechanic: 1983
to 1992
Performed preventative maintenance inspections on UPS package cars, engine and
transmission overhauls or replacements, complete brake services, clutch replacement and
any other repairs needed to enable the package car ready and safe for service.
Road tested all UPS equipment including tractors, every size package car and 24’ vans.
Union shop steward responsible for making sure the company and hourly followed the
union contract guidelines.
I was selected to participate on the negotiating committees for two union contracts.
Education
• High Desert Truck Driving School: Certificate of Completion 2010 to
2011
42739-5th St. E.
Lancaster, Ca. 93535
661-***-**** (Ask for Bob)
Class A/B license
Bus License
Endorsements: Hazardous Materials
Tanker
Doubles and Triples
Passenger (60 passenger bus)
• Woodbury University: Bachelor of Science degree in Business Administration 1997 to
2000
7500 Glenoaks Blvd.
Burbank, Ca. 91510
• Military Service; United States Army 1971 to
1974
Trained as a Diesel Fuel and Electrical specialist.
Motor pool mechanic and transportation specialist.
Held multiple licenses to drive heavy duty trucks and tracked vehicles.
Honorably discharged at the rank of E-5.
• Glendale Community College: Associative Arts degree in General Education 1968 to
1971
1500 North Verdugo Rd.
Glendale, Ca. 91208
• Crescenta Valley High School: High School diploma 1965 to
1968
2900 Community Ave.
La Crescenta, Ca. 91214
The Sygma Network job verification
UPS Job Verification
• 800-***-**** – UPS code 11463
Contact this candidate